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Ian
We instructed Waterman Solicitors after we were involved in a not at fault accident, but had been marked as at fault, thus putting my insurance premium up 70%.
Heather was very professional and managed to get the decision overturned and a good settlement .
A representative from Watermans responded to this review on 11 March, 2024
Thank you for taking the time to leave a positive review. We are glad that Heather was able to achieve a good outcome on your behalf!
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My personal injury claim
Heather dealt with my personal injury claim and was very good with dealing with all aspects of the claim and instructing me on what was required
I would definitely recommend her to my friends or family in the future
Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 06 June, 2025
Thank you for taking the time to write a review, James. We are pleased to hear that Heather was helpful in dealing with all aspects of your personal injury claim, instructing you on what was required at every step. We appreciate your recommendation and wish you all the best in the future.
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Professional service with good communication throughout
Right from first contact, service was professional and friendly. Communication was regular and easy to understand.
Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 27 May, 2025
Thank you for sharing your experience of working with Heather in our personal injury team. We are pleased to hear that you found the service professional and friendly, and that all communication was straightforward and easy to understand.
Was this review helpful? Yes
Personal injury
Excellent service ….
Great communication and very friendly
Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 08 May, 2025
Thank you for taking the time to share your experience. We are pleased to hear your positive feedback of working with Heather on our personal injury team, and wish you all the best for the future.
Was this review helpful? Yes
Great Law Firm, would 100% use again.
Initially, Beth Speakman was dealing with my case but Heather Tierney after she went on Maternity Leave. The handover was very smooth and Ms Tierney called me to ensure she had all the information. Both Lawyers were so helpful, I’ve never sued anyone before and they were very clear in explaining every step of the process to and answering all my questions. They were honest about any concerns throughout so that I would know what to expect. They organised necessary appointments for me, thoroughly explaining the why they needed to happen; it was very easy for me as there was very little admin needed on my part. They were also very understanding about and accommodating of my busy lifestyle. When it came to settling my claim, Ms. Tierney composed an excellent case and negotiated a fair amount. I think the 20% success fee is very fairly priced for the amount of effort that they have put into my case. I’m very pleased with my experience.
[See More]Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 11 April, 2025
Thank you for taking the time to leave a review, Amelia. We are pleased to hear about your experience of working with Beth and Heather in our personal injury team, who explained everything clearly and answered all your questions so that you knew where you stood at each stage in the process. We appreciate you sharing your experience and wish you all the best for the future!
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Fantastic engagement and attention to detail
Working with Heather was a pleasure in a very trying time. Throughout the process of my claim I was kept uptodate of all important information. Heather arranged help while the claim was ongoing and experts to talk with me to let me know what to expect from the process and potential outcomes. Heather was extremely professional and also compassionate, can't recommend highly enough!
Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 21 February, 2025
Thank you for taking the time to write a review, David. We are pleased to hear about your experience of working with Heather throughout your personal injury claim, and that you were supported and kept fully informed throughout the process. We appreciate the recommendation and wish you all the best in the future!
Was this review helpful? Yes
Car accident
Heather was very helpful and informative and kept me up to date with all the stages of claim.
Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 18 February, 2025
Thank you for writing a review. We are delighted to hear about your positive experience of working with Watermans following your car accident, in particular with Heather who advised you and kept you up to date at each stage in your claim. We appreciate your kind feedback and wish you all the best for the future!
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Excellent
Have not got a bad thing to say excellent solicitors great service and professional help all round
Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 14 February, 2025
Thank you for taking the time to write a review, Chris. We appreciate your positive feedback!
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Don't get better
Heather has been the most helpful I've came across highly recommend
Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 03 February, 2025
Thank you for taking the time to write a review for Heather. We are delighted to hear about your positive experience, and appreciate the recommendation.
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Professional and prompt service
Was involved in a road accident and sustained whiplash injury. Heather was assigned to my case. I was kept up to date throughout the entire process and was awarded a payment that exceeded my expectation thanks to the hard work and professional manner in which my claim was dealt with. I highly recommend Watermans.
Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 29 January, 2025
Thank you for taking the time to write a review for Heather! We are delighted to hear that Heather secured an outcome for your whiplash injury that exceeded your expectations, and that you felt informed and kept up to date throughout the whole process. We appreciate your positive feedback and recommendation, and wish you all the best going forward.
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Car Insurance Claim
Getting nowhere until Heather took charge of my claim . 1st class service .
Lawyer named in this review: Heather Tierney
A representative from Watermans responded to this review on 06 January, 2025
Thank you for taking the time to leave a review. We are delighted to hear about your positive experience of working with Heather, and will be passing along your kind words!
Was this review helpful? Yes