Alex
Poor communication, lack of clarity, and avoidable mistakes
I rarely leave negative reviews, but my experience with Taylor Walton during a recent property purchase was well below the standard expected of a professional conveyancing firm. Communication was a constant struggle. Many of my questions went unanswered or were met with vague, non-committal replies that didn’t clarify the legal position. I often felt I had to chase repeatedly just to understand what was happening, and at times I was told something would be done only to later discover that the responsibility had been shifted back to me without any clear explanation. There were also several lapses in attention to detail — including sending a completion statement that omitted an agreed price reduction, requiring me to point it out. Updates were frequently incomplete or confusing, creating unnecessary stress throughout the process. Especially given how long and complex the transaction became, I expected more proactive guidance, clearer communication, and a more supportive approach. I’m glad the purchase is now completing, but the experience was far more difficult than it needed to be. Unfortunately, I cannot recommend Taylor Walton based on this experience.
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A representative from Taylor Walton LLP responded to this review
Dear Alex, Thank you for your feedback. We’re sorry to hear about your experience. We would appreciate the chance to look into this in detail for you. Please contact us at olive.mccarthy@taylorwalton.co.uk so we can resolve the matter as soon as possible.
