Kodjo
Excluded from updates, then representation ended pre-proof
I instructed [Solicitor’s Name] at [Firm] for a child contact case in Scotland. From the outset I struggled to understand the strategy because I wasn’t included in any meetings or calls, and I received very few substantive updates in writing. After the solicitor stopped acting for me, I learned that my former partner had asked that I not be informed about developments. If that is accurate, it left me feeling that my position as the client was not being properly represented or communicated with. The most damaging moment was timing. The solicitor withdrew shortly before the proof (final hearing), at a point when preparation was critical. That decision left me with minimal time to secure alternatives and increased my stress and costs. In my view it also weakened my position in proceedings. I appreciate that family cases are complex and outcomes can’t be guaranteed, but I expected clear written advice, timely communication, and continuity through key hearings. On those measures, my experience was poor. If you’ve no other option, make sure there’s a written plan covering updates, authority to instruct, and late-stage withdrawal procedures. This review is based on my experience.
