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How Simpson Millar Llp Compares

Value for money

This firm - 75%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Simpson Millar Llp on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Simpson Millar Llp. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 63%
About Right 36%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 70%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Simpson Millar Llp and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Simpson Millar Llp performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 70%
No 30%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 70%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Simpson Millar Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Simpson Millar Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 70%
No 30%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Simpson Millar Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

3.7/5

Reviews summary

  • Excellent

    2405
  • Very Good

    215
  • Average

    31
  • Poor

    36
  • Awful

    436

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Maserat

Maserat

December 06, 2022

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No client care! Incompetent! Awful service!

Dear Maya

I hope you are well.

Thank you for recent email forwarding invoice. I have had a barrage of emails of no communication, unfortunately I've been unwell last week certainly not responding to emails. I find this clearly incorrect as I have made a payment recently the sum of £1500 which I have clearly stated it was payable to you despite the major error you made with FDR and furthermore the previous amount which has been pending from when Neelam mall was Acting on my behalf which I mentioned to David Lister, Head of Family Law Department and was advised not to speak to the accounts department, I had raised my concerns about work not been done by Neelam and not only that she was not charging me for any emails which you will be able to see from WIP sheets unfortunately her moving over to your firm was counter intuitive to her family life as she had to address several departments and that was too much for her ( As she clearly stated ) and that's why she decided to move firms again which was a smaller firm. I became aware that Neelam did not carry out any work from the previous FDR which was in January 2022. I did not hear from her until 24th of February 2022 in the assumption that she was chasing the other party and surveyors as she advised in an email which was in relation to an outstanding bill which I settled immediately, it was a 35 day deadline no response from other party but I decided to contact them myself and was advised no correspondence was made by Neelam which at that point I was very concerned, I instructed her not to chase anything as I had corresponded with them myself and found that she was being untruthful unfortunately. ( I have email threads of our conversations though some were telephone conversations). when leaving Neelam asked during telephone conversation that she was moving firms again and to sign form to transfer to new firm and that I was to pay balance of £650 as she was reducing it from £1500 by this time I was very disturbed and distressed by her behaviour this was clearly I believe negligence and incompetent as she had not done any work as instructed. Since Neelam's departure from the firm nobody has addressed this matter and I've been ignored despite me informing yourself but no correspondence from anyone.

In regards to you discussing to continue acting on my behalf, I instructed you not further contact because I did not just want to pay for correspondence with yourself. I instructed you for results, with an excellent bio of expertise you have not delivered any of the services unfortunately.

Our communication has been mainly via emails which not sufficient and major errors were made as you aware in regards to last FDR which you incorrectly calculated my earnings and inserted on E1 form which should have been completed with changes failing to confirm with me, which led to me being coerced into negotiating at hearing and matters persisted further as I wasn't aware of the incorrect figures until mention by Mr. Sawar, lack of competency on your behalf and better position for the other side as my wages exceeded Mr Hayats.

what also came to my attention was that second FDR was not required and could have been advised by you but you failed to do so, I asked you to blind copy me into everything but only on two occasions. There were so many other errors when I asked you over telephone conversations about likely outcomes or reading my whole file as you initially charge me for reading but couldn't really advise over phone call or despite me attending office also very concerning which I was quite alarmed as you just sent me information which already in the court bundle no definitive answers from yourself. I've also emailed you in regards to the major errors and conversation in office and you didn't think that this is inappropriate and simply decided to ignore it.

Also, when I attended the office you didn't know much about my file when I asked questions. the recent ones were where you were asking me for documents which were already on file this in reference to " have you had a Decree Absolute also could you provide non molestation order this was very concerning as they were on file and many other documents.
I did mention that this matter would be later address as at this point in was exhausted and very exasperated and confused as to what I should do with you and the firm as I had already been through enough. You asked me for dates I was not available for court in August but later advised next year in March 2023 I believe that's because I prepared section 25 statement as you clearly demonstrated from the FDR, a lack of client care. What has also come to my attention is as to why you were persistent on emails as they were incurring excessive charges as you can recall you were advising me to have a video meeting rather than in person.

This is not ethical way of working and no client care it is also, a misconduct of business.

It's unfortunate that I was not in the best states of mind as well as being in a very vulnerable state of mind which you have clearly taken advantage of (my circumstances) as well as misleading me with information. Just so you could build on your retainer fees until I realised that I'm merely paying to correspondence.

I'm glad I picked up on your inappropriate behaviour since the FDR and most recently when you were asking for documents which you clearly already have on file, sadly my cause for concern was when you asked me for non-molestation document and absolute decree that demonstrates that you did not read all my file.

I realized from there on wards there's no compassion or empathy on your behalf even though I explained to you what I've been through. You have oversold and under delivered your services. I will reference this in regards to your performance with as an associate solicitor and an excellent bio, overselling and underperforming with no integrity as you have demonstrated in work ethics.


The total balance that you are referring to is incorrect as if you check your previous emails, you revised the new bill. After your recent email these fees you are trying to add clearly indicates your level of competency as you have not worked on my case as much as the outrageous fees added and have caused me inconvenience combined with excessive amount of stress that I do not need.

You mentioned all of the work, most of fees are just emails. The cap of £600 was due to myself instructing as there wasn't much work on your behalf to be carried out except email correspondence. I'm well within my rights to make queries for work and payments I have never asked or questioned until what happened at FDR you made it questionable due to poor inappropriate unprofessional behaviour. I'm your client who is paying you for services I can assess if inappropriate charges are being made.

In regards to final hearing you are not a solicitor whom I would instruct for the conduct of my case. In regards to offers Mr. Hayat has a clear stance as you are fully aware. As a solicitor you are lacking in your role, lacking in communication also lacking in client care the list can go on and its imperative to understand your role.

I was concerned the moment you made major error and realised that you can't work to the standards that you stated clearly you only has best interests in mounting excess amount of fees. I felt due to the errors made our professional relationship had broken down since FDR and no longer have any confidence in your work, I may have been vulnerable and been through DMV however, I have a great attitude of understanding, I hope you can understand and appreciate as to why I'm rescinding my services from you and your organisation.

Could you please kindly revise invoice immediately along with ensuring there is no further inconvenience caused.

I kindly ask that you compensate me for all the difficulty and undue stress that has been caused, my time that has been wasted along with the cost of the FDR whereby major error was clearly made by you, also you could have advised for a final hearing but fail to do so again no client care.

Could you kindly send all my file via email or post immediately please.

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Pauline

Pauline

October 13, 2022

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Ghosted

Really wish i had seen these reviews before i agreed for them to act for me.
I am in a no chain either end purchase. Four months later i am not able to speak to anyone at all about my purchase.
I received an email 2 weeks ago saying they have restructured their conveyancing team and i would now be dealt with by Hamzah Rehman the same person who was supposedly always dealing with me.
I have left messages and emails as my sellers are getting very annoyed, but i am just ghosted.
I am an old age pensioner and really can’t take anymore of this.

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stephanie

Matter Type:

Residential Conveyancing

stephanie

September 13, 2022

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AVOID AT ALL COSTS!!

Simpson Millar are the worst law firm in the UK. They have let hundreds if not thousands of clients down who were using their conveyancing department — please look at Trustpilot.
Do not use this company — they are in breach of SRA code of conduct and do not have your best interests at heart.

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Joe

Matter Type:

Residential Conveyancing

Joe

September 13, 2022

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Gross negligence on an epic scale.

This law firm failed to carry out work we instructed them to do on our behalf and of which they accepted payment - due to an incredibly short sighted decision by Greg the CEO to protect its clients from financial ruin myself and my partner now find ourselves on the verge of homelessness and we are now being completely blanked by the company! AVOID USING this company at all costs when there are far more competent alternatives around.

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Nicci

Matter Type:

Residential Conveyancing

Nicci

September 09, 2022

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Awful Experience

Trying to sell & buy a house through Simpson Millar, has been a nightmare. We have never been able to talk to our conveyancer - 3 weeks we have been waiting for a call back, and still nothing, after chasing daily. We have raised two complaints, both ignored. We are due to move in 2 weeks time, and still waiting to exchange. After a little research on the internet, it appears Simpson Millar are no longer doing Conveyancing, as of the 2nd Aug’22 - they have not informed us.
We are now left with no idea if we will exchange contracts & move, or if we need to find a new conveyancer to finish the job, Simpson Millar aren’t going to - this will put us back weeks and cost us financially, as we try to move back dates of the move with our movers, and other services, let alone the impact to our buyer and vendor - disgusted by our treatment and the poor service. We have been promised today a call back within 4hrs from a partner, but yet again no call back.

An awful experience and one that appears to be experienced by not only us.

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Emma

Matter Type:

New home purchases and sales

Emma

September 05, 2022

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Shocking!

Do not use. Shocking service. I have never received a call back in 5 months of trying to purchase my flat. I’ve not once spoken to the team dealing with my purchase. I’ve put forward complaints, still no response. I don’t know what to do. Do not use them!!! se

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Anonymous

Verified review

This review has been left by a verified client who used Simpson Millar LLP.

Matter Type:

Industrial Disease Compensation

Anonymous

March 07, 2022

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Industrial Disease Compensation Claim

We didn’t even know if we would have a claim to start with and even though this claim has taken a very long time to be settled, Simpson Millar have been very supportive with me all the way through. I am only sad that my companion never got to see any monies from this claim. The communication from the team of admin staff at the solicitors was fantastic, they kept us updated as they received information, which at one point was on a daily basis.

I would like to thank all involved for their continued support and and would highly recommend this team of people should you need a specialist solicitor to assist with your claim.

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Lisa

Lisa

February 10, 2021

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Very disappointed

12 months to contest a will to be told at the end I haven’t got a case. Solicitor wasn’t very approachable and didn’t listen when I did get to speak to him. Another company understood immediately and took away the last 12 months stress. Wish I’d have checked the reviews initially before parting with my money,

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Mark

Mark

January 26, 2021

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Overpromised and underdelivered

Simpson Millar overpromise and underdeliver. It took 6-8 weeks from receipts and a complaint to a senior partner before my case assessed and work started. I understand from staff this approach is endorsed to win business knowing it can't be processed as expected. I would not recommend them.

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Christopher

Matter Type:

New home purchases and sales

Christopher

October 06, 2020

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Good conveyancing - approachable conveyancer

I instructed this company to sell my property in Manchester and purchasea property in Southport and had Andrew Vincent appointed, he gave us great service, honest and approachable in what became an elongated process due to covid and the problems I encountered which lead to withdrawing from one property.
Despite all this I was more than satisfied with Andrews performance and would have no concerns in using Simpson Millar again. Thankyou.

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Reviews collected from

EnCompass

EnCompass

October 01, 2022

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EnCompass

Not even worth a one star! Avoid. Don’t answer emails or phones. Not interested. Lost my mortgage offer due to their incompetence.

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Marcus

Marcus

September 22, 2022

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Marcus

Buying/selling house- Got emailed 3 different names before getting name correct even after correcting them each time, got the wrong number of the house, asking for documents I had already sent, then auto emailed that my solicitor had left the company, no correspondence since with no alternative than to cancel and find another solicitor. The Switchboard staff are lovely put can do nothing apart from take your name and email address. Got some refund and had to chase the rest. Delayed the process so much looks like I have lost the house and my buyer. Decided to go online for a quick seamless process. You can't be seriously be charging for such service?! How wrong was I!

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Paul

Paul

September 11, 2022

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Paul

Use Simpson Millar with first house purchase went will and completed and second house that we was going purchase for are son and young family the vendors put the house off the market and we had to start again, found a property and started to buy as it was presiding there two issues on land and planing permission so we putted out, went for the third property as we start waiting for draft contracts Simpson Miller email me to drop are purchase. Please if you use this company there customer service is BAD .

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natalie

natalie

September 09, 2022

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natalie

It seems the only way this company correspondence is if you leave them a negative review. Therefore.... Dear Simpson Miller please transfer the file as requested urgently. Thank you .

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Jennie

Jennie

September 08, 2022

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Jennie

Avoid at all costs, currently in the process of using their services and communication is terrible. Emails are often ignore and I have gone weeks without any correspondence despite emailing multiple times stressing the urgency of my situation and attempting to call. Use any other solicitor because this is beyond a joke at this point.

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About this branch

Description

We’ll be transparent about our Solicitors fees so there are no hidden costs or nasty surprises, and we'll communicate with you in plain English every step of the way throughout your case.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Actions against the police
    • Actions against the police
    • Assault using a Taser gun
    • Excessive force or assault
    • Human rights breaches
    • Malicious prosecution
    • Police negligence
    • Wrongful arrest or false imprisonment
  • Clinical Negligence
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  • Consumer
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