Simpson Millar LLP

I had a genuinely disappointing experience with Simpson Millar. After providing detailed information about my case and engaging with their enquiries team, my case was abruptly closed without any proper explanation or assessment. I then received a generic email stating they “didn’t want to disturb me” and had therefore decided to close my enquiry. This made no sense — I had not asked them to stop contacting me, nor had I disengaged. In fact, I was actively waiting for an update. I responded immediately to challenge this and asked for clarification, but no meaningful explanation was provided. There was no attempt to review the case, no feedback, and no transparency about why it was dropped. This raises serious concerns about their internal process: -Cases appear to be closed arbitrarily without client consent -There is no clear communication or accountability -Enquiries are not properly assessed despite clients taking time to submit details For a firm that promotes professionalism and client care, this experience was the opposite. It felt like my case was simply discarded without consideration. If this is how initial enquiries are handled, it does not give confidence in how they would manage a live case where communication and diligence are critical. Very disappointing.

I have been using SM for a medical negligence case , it’s been a revolving door of people handling my case , i have really lost count now who is managing it. They have been so slow to move to case along , even when they agreed with experts that the case was sound months and months went by without really doing anything , so much so we almost ran out of time .

I had an extremely disappointing experience with Simpson Millar Solicitors. After four years, my case was ultimately dismissed due to a lack of evidence and poor-quality specialist reports. This outcome was incredibly frustrating given the amount of time invested. Throughout the entire four-year period, I was constantly chasing for updates and progress. Communication was very poor, and there was no sense of continuity — I had approximately 12–13 different case handlers, which made the process chaotic and disorganised. The handling of my case caused me a great deal of unnecessary stress and anxiety. I never felt properly supported or informed, and the service fell well below what I would expect from a professional legal firm. Due to the unacceptable level of service, I am now referring Simpson Millar to the Legal Ombudsman. I would not recommend this firm to anyone seeking reliable, competent legal representation.

had a great experience with Simpson Miller Solicitors and couldn’t be more impressed with the service I received. A huge thank you to Lucy and Charlotte for all their hard work — they were professional, friendly, and really on the ball from start to finish. They got everything sorted out quickly, kept me in the loop throughout, and I was very happy with the outcome. It felt like real justice was done, and I ended up with a decent amount for the accident too. I’m really grateful for everything they did and wouldn’t hesitate to recommend them to anyone needing legal help. Thank you again!

Avoid this solicitors. Unfairly dismissed and won our tribunal. Simpson Millar advice was to accept £20,000 based on no calculations of loss , messed up my ET1 form to the tribunal, missed out disability discrimination. We were offered £50,000 before the tribunal. We proved our overtime losses for 18 months was worth £20,000 . Simpson Millar could have and have cost us thousands of pounds.Won unfair dismissal with a different solicitor. Only writing the review to allow others to make a informed decision. Solicitor could not give us the calculation they based there very low figure on , just wanted to settle as quickly as possible.

Extremely horrible service, you are met with gatekeepers to the actual solicitors you want to speak to, I was told to expect a wait of 4 weeks to let me know whether they can take my case or not.

Two months wasted, £1,200 paid — no legal advice received! I instructed Simpson Millar for specialist education law advice concerning a serious and time-sensitive matter involving my child, who was already suffering. I provided all requested documents and paid £1,200 on account. More than two months later, despite repeated chasing, I had not received a single word of legal advice — not even a preliminary view on the merits of the case. For much of that period, I had no indication that anyone had even substantively reviewed the evidence bundle I provided. I repeatedly had to chase simply to find out whether my documents had been received, whether my case was being reviewed and when I might receive the advice I had paid for. Promised timescales passed and the advice was postponed again. Eventually I lost confidence and terminated the instruction, requesting a full refund so that I could instruct another specialist firm. Even my formal complaint and termination email received no acknowledgement after two full working days. This has cost me not only more than two months, but considerable personal time chasing, researching other solicitors and now having to start again. This involved a child who was suffering. Time mattered. The money can be refunded. The time lost cannot be returned.

I contacted Simpson Millar on 24 August regarding a public law matter and provided detailed information about my case, including the potential limitation issue and the time-sensitive nature of the matter. After speaking with their contact centre and providing the information requested, I waited until 10 September to be told that their specialist team was unable to take on my case because they were at capacity. I completely understand that a firm may not have the capacity to accept every case. My concern is the 17 day delay in communicating this, particularly as I had to follow up three times by email and once by telephone to obtain a response. I also found it difficult to get through by telephone, as the phone line was consistently very busy. This is particularly concerning given that many public law matters are subject to strict time limits, often as short as three months. I had specifically raised the potential limitation issue in my correspondence. In a case where strict time limits may apply, 17 days is a significant amount of time to lose while simply waiting to find out whether a firm is able to assist. At no point during that period was I warned that the assessment might take too long in relation to the potential limitation issue. My criticism is therefore not that Simpson Millar declined my case. It is the way the enquiry was handled and the lack of timely communication about their capacity. If a firm's current workload means that it can take 17 days simply to inform a prospective client that it cannot take on a potentially time-sensitive matter, I believe it would be more appropriate to manage the intake of new enquiries accordingly rather than leave people waiting while potentially losing valuable time to seek alternative legal advice. This was particularly disappointing because administrative delay and the consequences of poor communication have been central concerns in my own case from the outset. I would have expected a legal firm to be especially mindful of the importance of timely communication and limitation periods.

Wasted 2 hours of my time to give my story for no win no fee solicitor for personal injury claim where I've been assaulted at work and today they don't want to provide this service where in fact by SRA Regulations is their duty to do so. That's totally scandalous and will be reported to relevant legal authorities.

I called in June and spent around an hour giving all my details. Despite calling several times over the last 8 weeks I am still waiting for a callback from Eleanor. Needless to say we are now seeking a new solicitor.