Berry Redmond Gordon And Penney Limited Liability Partnership

  • www.brgplaw.co.uk
1.8/5 5 Customer Reviews Leave a review

How Berry Redmond Gordon And Penney Limited Liability Partnership compares

Value for money

Excellent

Competitive

Poor

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5 Customer Reviews

1.8/5

Overall experience

  • Value for money
  • Professionalism
  • Initial Impression
  • Approachability
  • Services
  • Knowledge

Reviews summary

  • Excellent
    1
  • Very Good
    0
  • Average
    0
  • Poor
    0
  • Awful
    4
Anonymous
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Richard
Richard Added 2 years ago 5 found this helpful Report to admin
October 25, 2016 20161025172146

A very bad experience

1


This firm proved to be the worst kind of solicitor possible for Criminal Law representation.
All of the following applied during my dealings with them.

Money-first mentality - They demanded up-front money from me (unethically as it finally turned out, thanks to my own investigations). Money finally and very reluctantly refunded to me up to 14 months later after payment.

Misplacement/loss of documents - claimed not to have received a document I delivered by hand.

Claimed to have sent letter’s that I have never received.

Failed to adhere to their own Terms and Conditions.

Attended Court without supporting file – which ‘had not been supplied by the office'.

Only contacted witnesses within just a few days before Trial - and then only after I chased them. Despite having contact details for nearly 6 months.

Requested my personal copies of important documents, with a promise to return a.s.a.p.. These were eventually demanded back by me and collected personally 13 weeks later, after numerous reminders for their return were ignored.

Displayed ignorance of Legal Aid process and made their own decision that I did not qualify for it and therefore had to pay - which I did. They were WRONG.

Despite paying nearly £14,000 to them I had to repeatedly press them for a receipt, which I eventually received over 1 year later, on un-headed note paper.

They failed to monitor rudimentary administrative disciplines to ensure that the legal processes they assumed responsibility for were carried out in an efficient and timely manner, yet their own firm's financial cost recovery process was dealt with promptly and efficiently.

They repeatedly stalled and prevaricated to cover their inefficiencies as in above item where my interests were concerned.

When I demanded an immediate refund of the monies due back to me they showed no sign of acting speedily to correct their unethical demand for my money.

When I did eventually get my overdue refund from them, they miscalculated, conveniently and unsurprisingly, in their favour - Something else I had to point out to them.

They misinformed me, stating all original documents would be returned to me after the Trial - they were also WRONG about this.

Legal Ombudsman has been notified of all of the above.

This firm behaved as stated above - use this information as you think fit in your search for a suitable solicitor.

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Clive
Clive Added 6 months ago 4 found this helpful Report to admin This review is for a different branch.
January 18, 2019 20190118165412

Cheapest House Purchase Legal Fees In Town

5

My experience was they gave cheapest quote in WSM in respect of House Purchase Legal fees, excellent timely communications throughout, vert efficient, highly recommended ......

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Richard
Richard Added 2 years ago 4 found this helpful Report to admin This review is for a different branch.
July 10, 2017 20170710085811

Ombudsman found in my favour

1

After months of poor treatment from this firm of Criminal Law solicitors I reported my treatment to the Ombudsman and he found in my favour and I was paid a large some in settlement of the very poor service I received.
Honestly, speaking only of the personnel that I had to deal with from this firm, I found the Criminal Law experienceI I received to be avoided at all cost.
The personnel I dealt with were Marilyn Pittman and Judith Mills.

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Richard
Richard Added 2 years ago 3 found this helpful Report to admin This review is for a different branch.
April 01, 2017 20170401100801

Appalling treatment

1

Awful criminal law experience with this firm.
After referring my appalling treatment to the Legal Ombudsman I was paid £500 by the firm to partly resolve my complaint.
Overall a very stressful experience made worse by this amateurish, ignorant and inefficient firm.
Persons dealt with:- Margaret Pittman (Senior legal assistant)
Judith Mills (Senior Partner)

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Richard
Richard Added 2 years ago 3 found this helpful Report to admin This review is for a different branch.
January 25, 2017 20170125091954

Awful experience made worse by awful solicitors.

1

A very poor experience which got worse as time went by - I, honestly,, could not recommend this firm to anybody for criminal law representation.

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