Dawn smith
Poor service and overcharged invoices
My experience with Owen’s Solicitors was extremely disappointing. I was a client from June 2024 - Jan 2025). The billing structure was unclear throughout my case. I did not receive regular monthly invoices, and over several months I only received one or two invoices, making it impossible to properly track costs as they accumulated. I was also charged for every telephone call, and for time spent reviewing, correcting, and amending work that I had to point out contained errors before it was sent on. I frequently had to double-check and correct documents prepared by the solicitor acting on my case, which added further time, stress, and cost to the proceedings. I was also charged approximately £800 for a D11 application. In my experience, the advice to proceed with this application did not make any difference to the outcome of my case, and it resulted in additional cost without any practical benefit to the proceedings. On several occasions, I was required to make urgent payments at very short notice in order for work to continue, including shortly before an important scheduled call with a barrister, which created unnecessary pressure during an already difficult legal process. After changing solicitors, I instructed Clerks of Telford. The difference in service was significant, particularly in clarity, communication, cost structure, and professionalism. In relation to my court preparation, Owen’s Solicitors responded to counsel despite no longer acting for me, which contributed to me losing the ability to retain a barrister I had previously instructed for my final hearing. I found this extremely upsetting and felt it placed me at a disadvantage at a critical stage of my case. Overall, I was very dissatisfied with the service and would not recommend this firm.
Solicitors tagged in
this review
