Let me be honest, I used this solicitor for a 2 conveyancing matters! The first time, the solicitor whom I dealt with Mark Wright was amazing so he clearly made a strong impression!
So with that in mind, used them again for another conveyancing matter. However this time it was nothing but utter disaster! So firstly, it was a trainee solicitor (Charlotte McDonough) who dealt with the case, I was bit reluctant initially as it was a trainee but then I thought to myself everyone got to start somewhere so gave her a chance. But I regret it now, I should have listened to my instincts! I instructed the solicitor to work on a commercial purchase which involved a BUSINESS that was operating and is part of the purchase. I mentioned this during the initial conversation when obtaining the quote and also when filling the purchase questionnaire I mentioned there’s a shop! However the paperwork was based on an vacant property because that’s what she had assumed and clearly not checked with us. The paperwork started back in November-23 and we discovered this error in May-24! What’s worst was when questioned about this mistake, she clearly turned around said it was my mistake then when the matter escalated to her supervisor, she did nothing but just defended her junior instead of admitting the mistake!
What’s surprised me was she had the guts to say the info provided was inaccurate by both us and the seller. In the end I switched to another solicitor as I genuinely couldn’t deal with this. When switching over to new solicitor I saw the paperwork she had done (note: for the first time ever!) and that’s when I realised even seller had mentioned it’s a sale of business and there’s staff included in the commercial enquiries! Her carelessness has cost me £1,900 (legal fees I paid to this firm).
All in all terrible experience! I hardly leave negative reviews for anyone because it’s not rice to ruin someone’s/business reputation but this is not acceptable! What’s worst was an acknowledgment of mistake at their end did not appear at any stage.
I wouldn’t say they are all bad but if anyone was to use them I’ll advise you to request for someone who’s experienced and avoid trainees in this firm! It’s a shame but no one wants to be paying extortionate amount of money for nothing in the end!
