Freers Askew Bunting Solicitors Limited

(74)

Conveyancing Executive

Aimee McAllister

(46)

CILEx Advanced Paralegal

Clare Nicholl

Head of conveyancing (residential)

(21)

Diane McKenner

Chartered Legal Executive

(8)

Conveyancing Secretary

Andrew Dixon

Andrew Steel

Helen Bainbridge

Ellie Foxton

Helen Hunt

James Walmsley

Conveyancing Executive

Jonathan Woodhouse

Paula Houston

Chartered Legal Executive

Diane Spurs

0.0 out of 5

(0)

Conveyancing Executive

Nicole Perkin

Rachel Dyson

How Freers Askew Bunting Solicitors Limited Compares

Value for money

This firm - 95%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Freers Askew Bunting Solicitors Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Freers Askew Bunting Solicitors Limited. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 2%

About Right 97%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 98%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Freers Askew Bunting Solicitors Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Freers Askew Bunting Solicitors Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 98%

No 2%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Freers Askew Bunting Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Wills, Trusts & Probate

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

259
Very Good

11
Average

4
Poor

1
Awful

5

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Verified review

Emily B

February 20, 2024

Collected on:

Needs some honing

We decided to use this firm for conveyancing after using for my grandfather's probate. The specific solicitor we dealt with on that was exceptional, however for conveyancing I felt there was room to improve.

Our solicitor was kind and responsive but lacked precision in his language, meaning that our wants and needed weren't communicated effectively to the seller or her solicitor. In the end I had to write a direct letter to the seller and her solicitor to move things along.

The firm also claimed to be paper-free but in reality this mostly meant a lot of downloading and editing pdfs, rather than an effective system and we sometimes seemed to (slightly randomly) get things in the post which could have been sent as email attachments.

Overall this firm is well meaning but needs to be a bit tighter in their systems and approach to provide an exceptional service.

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 22 February, 2024:

Hi Emily. Thank you for sharing your feedback with us. We appreciate your honesty and understand the importance of precise communication and effective systems in the conveyancing process. We apologise for any inconvenience you experienced and assure you that we take your feedback seriously. We continuously strive to improve our services and will review your comments to identify areas for improvement. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations in the future.

Was this review helpful?

Matter Type:

Residential Conveyancing

Lucy

January 29, 2024

Collected on:

Fantastic service, once again!

We have used FAB a few times now, for different things over the last 10 years. The service is fantastic. So when it came to selling our property we of course, were going to use FAB. We were introduced to Clare Nicholl. From the very first phone call she was outstanding. She is extremely knowledgeable, helpful and friendly. Clare was available via phone and email, always ready to help. This was the first property that I have sold, so I had many questions! Nothing was too much. Clare was so supportive. Communication was excellent throughout the process and we were always kept up to date. Thank you so much Clare. Your help and support has been greatly appreciated!

Solicitor named in this review:
Clare Nicholl

Clare Nicholl

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 31 January, 2024:

Dear Lucy, Thank you for your continued trust in our team and for your kind words about Clare Nicholl! We're thrilled to hear that Clare provided outstanding service, supported you through the selling process, and kept you well informed. Your appreciation means a lot to us. Should you need assistance in the future, we're here to help. Best regards, Freers Askew Bunting Solicitors Limited

Was this review helpful?

Matter Type:

Residential Conveyancing

Jessica

January 29, 2024

Collected on:

Highly recommended Clare Nicholl @ FAB

Recently purchased a property and wouldn't hesitate to recommended Clare Nicholl and the rest of the team to anyone!

Having not sold and purchased a property in quite some time, Clare was knowledgeable, friendly and always on the end of the phone to answer any of my questions.

Excellent communication and always kept up to date with the progress of my purchase.

Thank you for all your help

Solicitor named in this review:
Clare Nicholl

Clare Nicholl

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 31 January, 2024:

Dear Jessica, Thank you for your kind words and recommendation! We're delighted to hear that Clare and our team provided excellent service, keeping you informed and answering your questions throughout the property purchase process. Your satisfaction is our priority, and we're here to assist you further if needed. Best regards, Freers Askew Bunting Solicitors Limited

Was this review helpful?

Family Law

Matter Type:

Child Law

Alex

January 23, 2024

Collected on:

Paula and Jonathan

My unique situation with my son led me to Paula and Jonathan and I'm so grateful it did. They never judged me or treat me differently. They have both fought my corner and Paula was always at the end of the phone or quick to reply to emails if I had any problems or questions and even when I just needed advice in general Paula gave it. And Jonathan attended all my hearings with me.
I honestly don't think I would have got through everything, don't think I would have got my life back and be where I am without without them.

Solicitors named in this review:
Jonathan Woodhouse Paula Houston

Jonathan Woodhouse

Paula Houston

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 25 January, 2024:

We truly appreciate your heartfelt feedback, Alex. It's our commitment to provide non-judgmental and supportive legal assistance. We're glad Paula and Jonathan could help you navigate your unique situation. Best Wishes, Freers Askew Bunting.

Was this review helpful?

Verified review

Matter Type:

Purchase and Sale

Victoria Little

January 03, 2024

Collected on:

Excellent Service from Clare

Clare and her secretary were very thorough & highly professional. I wouldn’t hesitate to use again. Huge thanks to Jess McAllister for her fantastic customer service skills which was the reason I decided to go with Freers after a bad experience elsewhere. Thanks for all of your support throughout a very stressful time

Solicitor named in this review:
Clare Nicholl

Clare Nicholl

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 05 January, 2024:

Dear Victoria, Thank you for your kind words! We're thrilled to hear about your positive experience with Clare, Jess and the team. We appreciate your trust in us and are here for any future needs. Best regards, Freers Askew Bunting Solicitors Limited

Was this review helpful?

Verified review

Matter Type:

Investment and buy to let properties

Del

December 27, 2023

Collected on:

Purchase of Buy to let Properties

Freers Askew Bunting Solicitors are the best , they were professionals and responded to requests promptly. I like their attention to details in review the sellers document , i will recommend Freers Askew Bunting Solicitors to any BTL investors out there . They are stress free . Thank you Macauley and Kayleigh

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 04 January, 2024:

Dear Del, Thank you for your kind words and recommendation! We're thrilled that Macauley, Kayleigh, and our team at Freers Askew Bunting Solicitors provided professional, prompt, and detail-oriented service. Your endorsement means a lot to us.

Was this review helpful?

Verified review

Matter Type:

Purchase and Sale

William

December 21, 2023

Collected on:

House purchase

Fantastic process, always on the end of the phone if needed and always looking after your best interest.

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 04 January, 2024:

Dear William, Thank you for your kind words! We're thrilled to hear that you had a fantastic experience and felt supported throughout the process. If you ever need assistance again, feel free to reach out. Best regards, Freers Askew Bunting Solicitors Limited

Was this review helpful?

Family Law

Verified review

Matter Type:

Divorce

Anonymous

November 23, 2023

Collected on:

Helen Hunt..... Divorce

Helen handled my divorce for me in a profession and smooth way. She kept me posted of the situation at all times and explained things clearly to me. Highly recommend !

Solicitor named in this review:
Helen Hunt

Helen Hunt

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 27 November, 2023:

Thank you for your kind words. We're pleased that Helen provided professional and clear guidance throughout your divorce. Your recommendation is greatly appreciated. If you require further assistance, we're here for you.

Was this review helpful?

Verified review

Amelia Young

November 14, 2023

Collected on:

Excellent service

Great service throughout the process. We were kept updated with what was happening and the whole process was quick which was great for us. Thank you so much!

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 15 November, 2023:

Thank you for your wonderful review! We're delighted to hear that you had a great experience with our service. Keeping you updated and ensuring a quick and efficient process are priorities for us, and we're glad to know that we met your expectations. If you ever have more questions or if there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust and thank you for choosing our services.

Was this review helpful?

Verified review

Matter Type:

New home purchases and sales

John Echlin

November 13, 2023

Collected on:

Service

A great experience with the service, I was given the name by an mortgage advisor

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 15 November, 2023:

Thank you for sharing your positive experience, John. We're glad you were referred to us by your mortgage advisor. If you need anything further, please feel free to contact us.

Was this review helpful?

Reviews collected from

Matter Type:

Purchase and Sale

Maddie

March 28, 2023

Collected on:

Maddie

Just purchased a house and Freers have been great, our solicitor Helen from Stokesley branch has been amazing and so helpful through the whole process, definitely recommend

Solicitor named in this review:
Helen Bainbridge

Helen Bainbridge

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 21 July, 2023:

Thank you for your wonderful review, Maddie! We're thrilled to hear that you had a great experience with Freers and that Helen from our Stokesley branch was amazing and helpful throughout the whole process. We appreciate your recommendation and are here to assist you anytime.

Was this review helpful?

Michael

March 03, 2023

Collected on:

Michael

Lynne Robinson is fabulous

Solicitor named in this review:
Lynne Robinson

Lynne Robinson

A representative from Freers Askew Bunting Solicitors Limited responded to this review on 21 July, 2023:

Thank you for your kind words, Michael! We're delighted to hear that Lynne Robinson provided you with a fantastic experience. If you need any further assistance, don't hesitate to reach out.

Was this review helpful?

Ciprian

May 27, 2022

Collected on:

Ciprian

Awesome company to work with, prompt and clear on what they need from you.

Was this review helpful?

Matter Type:

Leasehold properties

Peter

March 30, 2022

Collected on:

Peter

Victoria Christie (supported by Evie Hildreth); Great bit of conveyancing on a complicated leasehold transaction. Great effort - Thanks

Solicitor named in this review:
Victoria Christie

Victoria Christie

Was this review helpful?

Matter Type:

Purchase and Sale

Bethany

January 25, 2022