Helpful, Professional, Knowledgeable, a little difficult to find not knowing the area or building that said there is a separate wheelchair accessible entrance with a lift inside the building and if you use crutches there is quite a walk to the offices, so be aware. The office sign is quite small and easy to walk past. There are toilets and accessible toilets on the same floor. The office is on the first floor and all doors leading to the office are locked and opened by a member of staff, as you enter and exit. Once in the communal areas only the ground floor exit has a button to exit and intercom entrance.