John M Lewis & Co

Jackie handled the purchase of our sale and I was extremely impressed by her.
We had a lot of challenges throughout the process but she always kept me posted of any issues. I knew I could always pick up the phone even if it was for a quick update. Thanks again Jackie from Carole and Jon

I was assigned Kunal who was fantastic throughout my purchase. He helped me throughout the purchase and where I was a 1t time buyer he was knowledgeable and informative throughout. His assistant Trish was also very helpful and took my calls when Kunal was busy. If I was to provide any constuctive critism, the phoneline is quiet but the hold music is loud.

Strongly recommend this firm

Jacqueline and team were great, helpful and kept me up to date.
However, the online form filling was awkward and inflexible. The explanatory notes often seemed as complicated as the topic being explained.

A complicated sale process was handled professionally & efficiently by John M Lewis & Co.

Jackie and team were great to meet and deal with sorted as quick as they could, a traumatic time made easier, many thanks

Experience was good, The receptionist was always kind and we always felt that she enjoyed her
job and was customer focused. If we had any questions someone was always available to talk
to us and explain things. Being elderly and not computer literate did cause us some problems, these were overcome by us making a visit to the office. Would recommend them.

JML helped us purchase the home we were renting. Larissa was very professional and patient. We were constantly kept up to date with progress via their web portal. We'd used them once before for a rental property, so were happy to use them again. We even had our daughter buy her home in Bicester through JML. Plus they did our wills too. Never had bad service from JML.

Completed a first time buyer conveyance, very easy system to use, always informed of progress when needed

Gail was a pleasure to deal with, and provided great advice throughout the process.

My contacts within John M Lewis was changed during the house sale. Sanni Olakunle updated me with his contact details as soon as the change was made.
I would say that we were not kept up to date on the sale, we received delays in the house transfer once the buyers had obtained their mortgage. I had to contact Sanni to get a progress update, being told that you were awaiting input from the buyers solicitors. On contacting Hannells it appears that the buyers were waiting to go and thought the issue was with yourselves. On pressing for progress the sale was quickly resolved.