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Matthew & Matthew Limited

4.9 | 55 Reviews 55 Reviews | Writing a Codicil
448 Total Company Reviews info icon Writing a Codicil | info icon 448 Total Company Reviews Writing a Codicil | info icon 448 Total Company Reviews

194 Seabourne Road, Southbourne, Bournemouth, Dorset, BH5 2JD

Accepting new clients

194 Seabourne Road, Southbourne, Bournemouth, Dorset, BH5 2JD

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 518164

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Matthew & Matthew Limited |

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Matthew & Matthew Limited Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Matthew & Matthew Limited are accredited by

The Law Society accreditation awarded to Matthew & Matthew Limited
Conveyancing Quality Scheme accreditation awarded to Matthew & Matthew Limited

Description

Matthew & Matthew Solicitors of Bournemouth offer conveyancing and other specialist legal services to businesses and private clients alike. Our specialist solicitors offer a range of legal services, including Conveyancing, Wills, Trusts and Probate and Commercial property services from our individually structured departments, staffed by experienced yet friendly and approachable professionals and support personnel.

Rankings by area of expertise

The rankings below show the areas of expertise that Matthew & Matthew Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Matthew & Matthew Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
14% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Matthew & Matthew Limited are accredited by

The Law Society accreditation awarded to Matthew & Matthew Limited
Conveyancing Quality Scheme accreditation awarded to Matthew & Matthew Limited

Description

Matthew & Matthew Solicitors of Bournemouth offer conveyancing and other specialist legal services to businesses and private clients alike. Our specialist solicitors offer a range of legal services, including Conveyancing, Wills, Trusts and Probate and Commercial property services from our individually structured departments, staffed by experienced yet friendly and approachable professionals and support personnel.

Rankings by area of expertise

The rankings below show the areas of expertise that Matthew & Matthew Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of David Rogers

David Rogers

Verified

Updated Will

Very helpful, personal and professionally carried out at reasonable cost.

Solicitors tagged in
this review

Profile image of Christine Wood

Christine Wood

Verified
Housing & Property

A+ conveyancing

We received really exceptional service from Megan and her team. They responded quickly to all communications and kept us informed at all times. They were also patient in explaining the process, which was much appreciated.

Legal experts tagged in
this review

Meet the team of Matthew & Matthew Limited

Meet the team of Matthew & Matthew Limited

Contact & Locations - Matthew & Matthew Limited

Opening hours

Monday 09:00–17:15
Tuesday 09:00–17:15
Wednesday 09:00–17:15
Thursday 09:00–17:15
Friday 09:00–17:15
Saturday (Closed)
Sunday (Closed)

194 Seabourne Road, Southbourne, Bournemouth, Dorset, BH5 2JD

Reviews

4.9 /5 55 Reviews
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Rating

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Clients say

What clients say about Matthew & Matthew Limited

The firm is praised for its expertise in conveyancing, property sales and purchases, probate, wills, trusts and estate administration. Clients value the team’s efficiency, thoroughness and strong attention to detail, with matters handled smoothly even when transactions were complex. Communication is repeatedly highlighted as prompt, clear and reassuring, with staff keeping clients well informed throughout. Soft skills most appreciated include friendliness, approachability, patience, empathy and a supportive manner, helping to reduce stress and give clients confidence at every stage.

Kind and helpful
Professional service
Prompt responses
Clear communication
Efficient handling
Supportive staff
Friendly approach
Excellent value
Expert guidance
Stress free

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified
Wills, Trusts & Probate

First Class Service from M&M Probate Deparment

I can't recommend Matthew & Matthew enough l certainly received 5 Star service from not only Caroline but all members of her team that l had dealings with. From the very start the administration of my late husband's Estate was dealt with empathy and efficiency. We were kept informed all along the way and what could have been a stressful experience, thanks to Caroline went very smoothly.

Solicitors tagged in
this review

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
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Profile image of Sharon Prior

Sharon Prior

Verified
Wills, Trusts & Probate

Thank you

Matthew and Matthew set up a trust in my late mother's name for me and they were amazing. Special thanks to Paul and Shadihah, who were always there to answer questions and if not available when I phoned always phoned back the same day. They kept me up to date with what was happening at all times.

Solicitors tagged in
this review

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
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Profile image of Making a will or changing one

Making a will or changing one

Verified

Will procedure

I found Mr Moores to be most helpful. He explained things clearly so I understood the different points he made. I would recommend him to anyone considering making a will.

Solicitors tagged in
this review

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
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Anonymous

Verified
Housing & Property

Extremely professional and helpful

Matthew and Matthew handled the sale of my father's property following probate. They were a pleasure to deal with; responsive, helpful and professional. Would not hesitate to use their services again. N.B. A special note of thanks goes to Emma, Tina and Jake who dealt with the sale.

Solicitors tagged in
this review

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
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Anonymous

Verified
Wills, Trusts & Probate

Gold Star Solicitors

They took all the work and worries away at a very trying time

Solicitors tagged in
this review

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
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Other Reviews

Profile image of Charlotte Dempster

Charlotte Dempster

Charlotte

Caroline Cake assisted with my Grandfathers will in his words ‘Caroline was extremely helpful, she did a great job, very friendly and polite and a pleasure to deal with’ - Mr J Langston Caroline was very helpful with my Grandfather who is hard of hearing. They chatted about football, and she built up a lovely rapport with him, although he found a lot of the information jargon, Caroline was able to explain everything to him in a way that he would understand. Everyone else at Matthew & Matthew also seemed very polite and helpful! Thank you so much 😁

Thank you so much for taking the time to review, which we are so pleased to read. The team work very hard and it is great to see. We look forward to looking after you again in the future, as well as your friends and family.

0
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Sam Roberts

Sam

A massive thank you to Caroline, Catia and the team at Matthew & Matthew for their tireless work on my late grandmother’s estate. Highly recommend.

0
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Suzanne Brown

Suzanne

Shocking experience with Paul Moores. My mother in law wanted to amend her will, a simple change which a codicil would have covered. She was not told at the time that it would be a completely new will with the associated costs. My mother in law is 88 years old. I was not present at the first meeting but went with her to her second appointment where he was expecting her to sign a new will. She asked him why he never told her that she had to have a new will and he dismissed her questions and his standard reply was “well whatever”. He was extremely patronising and rude and didn’t want to enter into any further dialogue just stated that he was ending the meeting and showed us the door. His manner was frankly appalling.

Dear Suzanne Thank you for your review, which we are of course extremely concerned to read and is very unusual. In investigating this we can see that your mother in law came into the office on three separate occasions; the third of which is the one which you reference above. The notes show that at no time was a codicil discussed and in any event there would be no price differential to a new Will. As a firm we will not tolerate any abusive behaviour towards our staff, which is why you were asked to leave the office.

0
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Profile image of Nick

Nick

Nick

Many thanks to Lalitha and Sally for a job well done! Our house sale was extremely complicated and stressful but Lalitha and Sally were very supportive and professional throughout the process. We would highly recommend Mathew and Mathew and will be using them again.

0
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Reviews

4.8 /5 448 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Matthew & Matthew Limited

The firm is praised for its expertise in conveyancing, property sales and purchases, probate, wills, trusts and estate administration. Clients value the team’s efficiency, thoroughness and strong attention to detail, with matters handled smoothly even when transactions were complex. Communication is repeatedly highlighted as prompt, clear and reassuring, with staff keeping clients well informed throughout. Soft skills most appreciated include friendliness, approachability, patience, empathy and a supportive manner, helping to reduce stress and give clients confidence at every stage.

Kind and helpful
Professional service
Prompt responses
Clear communication
Efficient handling
Supportive staff
Friendly approach
Excellent value
Expert guidance
Stress free

ReviewSolicitors Review List

Profile image of Anonymous

Anonymous

Verified

Helpful and supportive from start to finish

Tina, Sara and the whole team at Mathew & Mathew were great from start to finish. They explained everything with patience and were more than happy to answer any queries we had.

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
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Profile image of Hilary and Tommy Peters

Hilary and Tommy Peters

Verified
Housing & Property

House sale

Claire and Lalitha and all reception staff we so kind and helpful in the smooth sailing of our house sale. Professional in every way. Many thanks to you all.

Solicitors tagged in
this review

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Michael Evans

Michael Evans

Verified
Housing & Property

Smooth, stress free transaction

Mathew and Mathew were competitively priced and incredibly efficient on our recent house purchase. Emails were answered within hours and every step of the process was clear and well communicated. Big thank you to Lalitha who managed our transaction - wouldn't hesitate to use them again.

Solicitors tagged in
this review

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
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Profile image of Anonymous

Anonymous

Verified
Wills, Trusts & Probate

First Class Service from M&M Probate Deparment

I can't recommend Matthew & Matthew enough l certainly received 5 Star service from not only Caroline but all members of her team that l had dealings with. From the very start the administration of my late husband's Estate was dealt with empathy and efficiency. We were kept informed all along the way and what could have been a stressful experience, thanks to Caroline went very smoothly.

Solicitors tagged in
this review

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified

Solicitor Review

Was ok. Receptionists were very welcoming and supportive for my application.

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are sorry that you only felt able to provide 3 stars but unfortunately without further information from yourself, we are unable to investigate further.

0
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Other Reviews

Profile image of Shaun Deals

Shaun Deals

Shaun

Very cocky bloke who runs this, really condescending

We are concerned to see this review, particularly as the business is not run by a man. Could you please contact enquiries@mm4law.co.uk with the name of the person you are referring to so that we can look into the matter. Thank you.

0
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Profile image of J Green

J Green

Housing & Property

A client

Great service on a Conveyancing instruction. They kept me up to date, I didn't have to chase (they chased me). Thank you to Emma and the team.

Legal experts tagged in
this review

A representative from Matthew & Matthew Limited responded to this review

Thank you for your review. We are very proud of our staff who all work hard for all our clients and appreciate the positive feedback you have given us. We look forward to working with you and your family and friends in the future.

0
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Profile image of Steve Brunsden

Steve Brunsden

Steve

PLEASE AVOID AT ALL COSTS! We used M&M as they're local to where we live but it is the worst decision we could have made. We had multiple problems and serious breach of our personal and financial information to the estate agent working for the other party who used this against us in negotiations. They gave out or mortgage information which breached GDPR but we dealt David who works as a director for the business and he couldn't care less. He was quite frankly rude and insulting. We also had to chase Mathew & Mathew to updates multiple times and it took us 6 months for a simple house purchase! Also we had transferred a large amount of money to Mathew & Mathew and before exchanging the called wanting the amount again, they didn't even check if the funds were with them! A lot of local estate agents get commission for referring them to you, so they believe they can charge you a premium amount for terrible service that breaches GDPR. Please avoid and don't make the same mistake as us, its been an stressful and awful experience.

Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you feel this way about your experience on this occasion. We take GDPR compliance extremely seriously. As you are aware, we have had correspondence relating to this and it has been reviewed internally as required. We are concerned that some details in your review do not reflect the truth. We do not pay any commission for work and indeed have acted for you on multiple occasions where you have instructed us as a repeat client. We understand that buying a property can be stressful, and we always aim to provide clear communication and support throughout. You are aware that you were in a chain which involved a newbuild and which caused the delay for exchange and completion. Whilst we were ready to proceed to exchange for you, we could not do so until the rest of the chain could. Our team work hard for every client and sometimes this can be clouded by the rest of the chain. It is unfortunate that our professional relationship has broken down after so many years and we wish you well for the future.

0
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Profile image of Mel Leach

Mel Leach

Mel

Have used Matthew and Matthew a number of times for conveyancing. Lalitha and team are the best; recommend in every way. Thank you!

Thank you so much for taking the time to review Mel, which we are so pleased to read. The team work very hard and it is great to see. We look forward to looking after you again in the future, as well as your friends and family.

0
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Profile image of Charlotte Dempster

Charlotte Dempster

Charlotte

Caroline Cake assisted with my Grandfathers will in his words ‘Caroline was extremely helpful, she did a great job, very friendly and polite and a pleasure to deal with’ - Mr J Langston Caroline was very helpful with my Grandfather who is hard of hearing. They chatted about football, and she built up a lovely rapport with him, although he found a lot of the information jargon, Caroline was able to explain everything to him in a way that he would understand. Everyone else at Matthew & Matthew also seemed very polite and helpful! Thank you so much 😁

Thank you so much for taking the time to review, which we are so pleased to read. The team work very hard and it is great to see. We look forward to looking after you again in the future, as well as your friends and family.

0
Collected on: Google collection source logo

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