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Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Thompson Smith And Puxon on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thompson Smith And Puxon. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thompson Smith And Puxon and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Thompson Smith And Puxon performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thompson Smith And Puxon and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Thompson Smith And Puxon compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Thompson Smith And Puxon offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
You may want to discover a firm with an established and proven reputation on ReviewSolicitors
Client Reviews
Anonymous
Collected on:
I was assigned Marie via my employer to discuss and ensure my settlement agreement was appropriate. Marie was helpful, informative and quick to respond on any questions I had beyond our video call.
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Matter Type:
Divorce
S
Collected on:
Review for Louise Margiotta — Thompson Smith and Puxon
I attended a 10-minute initial consultation with Louise Margiotta costing £370 plus VAT. The meeting was rushed, dismissive, and utterly lacking in meaningful legal advice or engagement.
Louise repeatedly asked if I “got here okay” and demanded my full name — including my middle name — despite all my details already being provided and having passed extensive anti-money laundering checks. When I questioned this, she bluntly said she couldn’t offer legal advice without it.
She also embarrassingly asked for the date of my “wedding” during a divorce consultation. The correct legal term is “marriage.” This fundamental mistake showed a shocking lack of preparation and attention.
The pre-call discussions were hurried, and the intense meeting reflected a clear lack of consideration for my time and circumstances. I found Louise overbearing, lacking empathy, and unprofessional in her approach.
Without any substantive discussion, Louise abruptly ended the meeting as soon as she decided we were “not compatible,” leaving me with nothing but frustration and a refund.
This was less a legal consultation and more a costly compatibility test, wasting my time and money. Louise’s rushed, indifferent attitude made it clear my case was not worth her time.
Adding insult to injury, Nicola Crisell’s complaint investigation was dismissive and one-sided. Despite me being a repeat client, I was never asked for my side before the complaint was closed. This disregard for repeat business is particularly disappointing.
While I received a refund, I strongly advise anyone seeking clear, professional legal support to look elsewhere.
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Verified review
This review has been left by a verified client who used Thompson Smith And Puxon.
Chris Mace
Collected on:
The meeting was very informative, concise and helpful. Money well spent to address an ongoing family issue.
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Robert Dalton
Collected on:
From the first meeting, I felt confident that my case was going to be dealt with, with my best interest being the main priority. I was kept informed throughout, of updates between both parties. The outcome was very good, probably better than both myself and my solicitor expected.
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Sandra Newson
Collected on:
Easy to talk and explained everything clearly. Easy to get hold of
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Anonymous
Collected on:
Case may have taken longer than expected , however I was kept informed every step of the way.
All levels of staff were pleasent & polite, would recomend them to anyone.
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Louisa
Collected on:
Laura was fantastic. She was so personable from the get go - I felt relaxed and trusted her immediately with my case. I felt she went above and beyond in her role and made sure everything was done fairly - whilst prioritising my needs as the client. I’d use her again for sure.
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Rosie Harris
Collected on:
Clare was super helpful and responsive throughout, cannot fault anything!
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Anonymous
Collected on:
TSP was knowledgeable in this area and persued my debt efficiently and successfully.
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Deana Carey
Collected on:
I was very happy with the services I received and all of the communication with any member I f your firm were helpful and professional. I would like to thank Steve Webb in particular for his excellent help and support.
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