lynn clark
The service is unacceptable
Sparlings made a mistake on a simple will and keep after 5 years and a court case of which we won still not paying out the due money. Do not trust this company they seem to not care or abide by the court ruling’s. Leaving us devastated and still not allowing us to put our relatives estate to rest !
James Alexander Gomm
Dear Lynn, We are very sorry to hear about your experience. We have read your comments and appreciate the opportunity to respond. We must respectfully clarify that this matter does not relate to a simple Will- it concerns the administration of a complex estate involving two interlinked estates, in which legal proceedings have taken place. We are currently reviewing the position and will revert to you once the fee-earner assigned to this matter has had the opportunity to fully assess the case. This follows the departure of Laura Gajewska from the firm, and it was not possible for a full response to be provided immediately yesterday, as requested. We do not accept the characterisation presented in this review, which appears to have arisen due to the inability to provide an instant update on what is a complex and ongoing matter. We remain committed to progressing this case appropriately and will be in contact with you shortly but the fee-earner assigned to this case does need sufficient time to be able to review the case(s).