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Thomson & Bancks

01386562000

Also known as :

  • Thomson And Bancks Solicitors
  • Davies Murray-White Solicitors
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Thomson & Bancks

How Thomson & Bancks Compares

Value for money

!

Limited data.

This firm - 65%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Thomson & Bancks on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thomson & Bancks. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 56%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thomson & Bancks and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Thomson & Bancks performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 56%
No 44%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 61%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Thomson & Bancks and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Thomson & Bancks compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 61%
No 39%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Thomson & Bancks offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Review Sources

Client Reviews

3.3/5

Reviews summary

  • Excellent

    10
  • Very Good

    0
  • Average

    0
  • Poor

    1
  • Awful

    7

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Carly

Carly

February 01, 2021

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Anything they can charge for, they will.

On several occasions I needed urgent advice with a court deadline looming. I couldn’t speak to my solicitor but was told they would call back ASAP. They charged for this call. They were unable to get back to me before the court deadline, but charged me anyway. Even though I had to google what to do myself as they were no help whatsoever. They even charged me for phoning them to access a password to view some documents they had sent to me via email. I would not recommend.

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V

Matter Type:

Residential Conveyancing

V

March 10, 2024

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Disappointed

I used Thomson Bancks to purchase my first home due to a recommendation. I specifically worked with Chantal and Hayley, I was very disappointed with the service that I received. At times I would go 2-3 weeks without an update and when I called through to follow up with them after no response to emails, I would find out there hadn’t been any. Although at times this could be because there was no traction on the sellers side, they had also not informed me this was the case or followed up with them. Forms were sent through half populated as if they hadn’t even been checked and details of the property were also commonly incorrect. My biggest annoyance was that agreements were made during this process with the seller (I confirmed with Chantal what would be needed to be put in place to ensure they happened), needless to say safeguards that should have been put in place were not. Post sale my only options were to take the seller to court or pay the costs myself. This could have been easily avoided and since purchasing more land have realised that the oversight, knowledge and experience wasn’t there on this transaction. It took four months to complete on a house with no chain, that was unoccupied for three months of them. I will not be using again.

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Ian

Matter Type:

Residential Conveyancing

Ian

November 22, 2023

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Collected on:

House sale and purchase

Amanda was first rate. She was extremely effective and efficient. She answered our queries promptly and explained the whole process thoroughly. When we met she was friendly, approachable, very patient and informative
We would recommend her to all prospective house sellers and buyers!

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Mark

Matter Type:

Residential Conveyancing

Mark

July 04, 2022

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Reliable, professional, proactive

Emma Cottell has been absolutely brilliant in keeping ahead of the process of selling our home and helping us to purchase another. In our recent experience of another solicitor causing major delays (it is a long story!), Emma has been extremely proactive enabling us to complete the sale and purchase on time. We would not have completed were it not for Emma pushing this through. We cannot thank her enough.

On the day of completion, Louise was brilliant at communicating with us throughout the process. A stressful day made so much easy by a reliable, professional and proactive service.

We have used the services Thomson & Bancks for about 26 years now culminating in this recent house sale and purchase.

We would highly recommend this solicitor.

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F

F

December 27, 2021

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Extremely Dissatisfied

I was quoted £5k approx for the transaction... when I received the final invoice it was over £12.5k.

Do not use the firm as they have wrongly charged customers.

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Hannah

Matter Type:

Residential Conveyancing

Hannah

April 10, 2021

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Avoid at all costs!

We have been thoroughly appalled by the incompetence, attitude, work-ethic, rudeness and lack of professionalism shown by Chantal Butters.
Quite simply, we are stunned that someone can be this poor at their job and this rude when challenged.
No idea what she does and thankfully we managed to make some progress when she was on leave and covered by colleagues who were actually competent.
Chantal seemed to spend her time writing defensive emails about her complete lack of ability, diligence and communication skills. She is error-strewn through lack of attention to detail and simple effort. A lazy, less-than- ‘solicitor’ who should be avoided at all costs.

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Wayne

Wayne

March 08, 2021

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Excellent Company. Professional, Competent and Friendly

My wife and I recently instructed Thomson and Bancks Solicitors to deal with both the sale of our house and purchase of our next house. Emily Wort was appointed to deal with the transaction. Despite most of the staff working from home due to Covid restrictions, the phone was always answered swiftly by different members of staff and the call transferred to Emily (or if necessary her secretary Gemma). All members of staff were very friendly and competent.

Our transaction became a nightmare because our buyer used probably the best known cut-price online estate agents who in due course appointed the solicitors. The solicitors appointed for the buyer were horrific! From the outset they did not even acknowledge multiple communications from Emily (or other parties), let alone action them. As a result, this developed into probably the hardest transaction that Emily has ever handled and came close to it collapsing. If it was not for Emily’s determination and considerable experience in dealing with that awful firm of solicitors whilst reassuring the other parties in the chain we have no doubt that it would have collapsed.

In contrast to our buyer’s solicitors, Emily provided regular updates to us and the other parties. She was always supportive and friendly in our dealings with her. We give Thomson & Bancks Solicitors our strongest possible recommendation. This is based upon their ability to deliver in the most demanding of circumstances and the all-round competence of their staff. It was clear that Emily was over the moon for us when the transaction was successfully concluded. She genuinely cared.

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Luke

Matter Type:

Residential Conveyancing

Luke

February 20, 2021

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Excellent customer service

Thank you to Sylvia and the T&B team. Excellent service throughout and it was a pleasure dealing with you on both my property sale and purchase.

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Damien

Damien

January 05, 2021

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Thank you Chantel Butters for your excellent and through service

Thomson & Bancks did a fantastic job handling the conveyancing for my recent property purchase. As it was an older property and I was buying it following a divorce, things were a little more complicated than normal. However they managed to sort everything it for a very reasonable fixed price and Chantel responded to my emails and phone calls extremely quickly. Excellent work and great service!

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Lorraine

Lorraine

October 22, 2020

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Top stars for Syliva and her team at Thomson and Bancks

We were recommended Sylvia Gillham by a family law friend. Brilliant choice!
Sylvia helped us through an incredibly stressful house purchase and sale. She is direct, to the point, professional and is on the case the whole time. I would totally recommend Sylvia to help you through your house purchase/sale. Many thanks - we are now loving our new home.

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About this branch

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Money & Tax
    • HMRC Tax Investigations and Disputes
    • Inheritance Tax
    • Insolvency and bankruptcy
    • Property Holding Structures
    • Tax
    • Tax Advisory Services
    • Tax Compliance Services
    • Trusts
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Agriculture
    • Agricultural land for sale or development
    • Buying and selling a farm
    • Commercial contracts for farming businesses
    • Employment of farm workers
    • Equestrian property
    • Farm partnerships and corporate structures
    • Farming disputes
    • Veterinary negligence
  • Charities
    • Charities
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Law
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Data Protection
    • Employment - business
    • Franchising
    • Management buyouts
    • Merchandising and sponsorship
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Tax
    • Unfair Loan Charges
  • Energy & Transport
    • Energy
  • Regulations
    • Health and Safety