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Whether you are an individual needing solid and sensible assistance, or an enthusiastic entrepreneur managing your own business we provide expert help that can really make a positive difference to your situation. In short, as a client of Thomson & Bancks, ‘You Matter to Us’. Read more...
Also known as - Thomson And Bancks Solicitors, Davies Murray-White Solicitors
Thomson & Bancks Llp
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Limited data.
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Thomson & Bancks Llp on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Thomson & Bancks Llp. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thomson & Bancks Llp and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Thomson & Bancks Llp performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Thomson & Bancks Llp and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Thomson & Bancks Llp compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Thomson & Bancks Llp offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
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Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Residential Conveyancing
Ian
Collected on:
Amanda was first rate. She was extremely effective and efficient. She answered our queries promptly and explained the whole process thoroughly. When we met she was friendly, approachable, very patient and informative
We would recommend her to all prospective house sellers and buyers!
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Matter Type:
Residential Conveyancing
V
Collected on:
This review is for a different branch.
I used Thomson Bancks to purchase my first home due to a recommendation. I specifically worked with Chantal and Hayley, I was very disappointed with the service that I received. At times I would go 2-3 weeks without an update and when I called through to follow up with them after no response to emails, I would find out there hadn’t been any. Although at times this could be because there was no traction on the sellers side, they had also not informed me this was the case or followed up with them. Forms were sent through half populated as if they hadn’t even been checked and details of the property were also commonly incorrect. My biggest annoyance was that agreements were made during this process with the seller (I confirmed with Chantal what would be needed to be put in place to ensure they happened), needless to say safeguards that should have been put in place were not. Post sale my only options were to take the seller to court or pay the costs myself. This could have been easily avoided and since purchasing more land have realised that the oversight, knowledge and experience wasn’t there on this transaction. It took four months to complete on a house with no chain, that was unoccupied for three months of them. I will not be using again.
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Matter Type:
Residential Conveyancing
Mark
Collected on:
This review is for a different branch.
Emma Cottell has been absolutely brilliant in keeping ahead of the process of selling our home and helping us to purchase another. In our recent experience of another solicitor causing major delays (it is a long story!), Emma has been extremely proactive enabling us to complete the sale and purchase on time. We would not have completed were it not for Emma pushing this through. We cannot thank her enough.
On the day of completion, Louise was brilliant at communicating with us throughout the process. A stressful day made so much easy by a reliable, professional and proactive service.
We have used the services Thomson & Bancks for about 26 years now culminating in this recent house sale and purchase.
We would highly recommend this solicitor.
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F
Collected on:
This review is for a different branch.
I was quoted £5k approx for the transaction... when I received the final invoice it was over £12.5k.
Do not use the firm as they have wrongly charged customers.
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Pieter
Collected on:
This review is for a different branch.
Would highly recommend Thomson & Bancks. Great service and very helpful. special thanks to Chrys Wall that came to the rescue on short notice.
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Philip
Collected on:
This review is for a different branch.
Chantal is THE best of THE best! 26 properties and counting and so much of this is attributed to the wonderful work she does ?? Thank you Chantal and TB
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Katie
Collected on:
This review is for a different branch.
We have completed on our sale & purchase within the last week and cannot speak highly enough of Thomson and Bancks - in particular Chantal Butters?? This is the second move Chantal has completed for us. Considering the pressure and demand on the housing market at the moment, Chantal was absolutely amazing?? She communicated with us throughout which filled us with great confidence and she flew us through despite some obstacles the other end! Would 100% go to Chantal for future moves!
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Matter Type:
Residential Conveyancing
Hannah
Collected on:
This review is for a different branch.
We have been thoroughly appalled by the incompetence, attitude, work-ethic, rudeness and lack of professionalism shown by Chantal Butters.
Quite simply, we are stunned that someone can be this poor at their job and this rude when challenged.
No idea what she does and thankfully we managed to make some progress when she was on leave and covered by colleagues who were actually competent.
Chantal seemed to spend her time writing defensive emails about her complete lack of ability, diligence and communication skills. She is error-strewn through lack of attention to detail and simple effort. A lazy, less-than- ‘solicitor’ who should be avoided at all costs.
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Wayne
Collected on:
This review is for a different branch.
My wife and I recently instructed Thomson and Bancks Solicitors to deal with both the sale of our house and purchase of our next house. Emily Wort was appointed to deal with the transaction. Despite most of the staff working from home due to Covid restrictions, the phone was always answered swiftly by different members of staff and the call transferred to Emily (or if necessary her secretary Gemma). All members of staff were very friendly and competent.
Our transaction became a nightmare because our buyer used probably the best known cut-price online estate agents who in due course appointed the solicitors. The solicitors appointed for the buyer were horrific! From the outset they did not even acknowledge multiple communications from Emily (or other parties), let alone action them. As a result, this developed into probably the hardest transaction that Emily has ever handled and came close to it collapsing. If it was not for Emily’s determination and considerable experience in dealing with that awful firm of solicitors whilst reassuring the other parties in the chain we have no doubt that it would have collapsed.
In contrast to our buyer’s solicitors, Emily provided regular updates to us and the other parties. She was always supportive and friendly in our dealings with her. We give Thomson & Bancks Solicitors our strongest possible recommendation. This is based upon their ability to deliver in the most demanding of circumstances and the all-round competence of their staff. It was clear that Emily was over the moon for us when the transaction was successfully concluded. She genuinely cared.
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Matter Type:
Residential Conveyancing
Luke
Collected on:
This review is for a different branch.
Thank you to Sylvia and the T&B team. Excellent service throughout and it was a pleasure dealing with you on both my property sale and purchase.
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From our offices in Cheltenham, Tewkesbury, Pershore and Stratford-upon-Avon we are less than an hour from Bristol, Hereford, Birmingham and Oxford. The cities of Coventry, Worcester and Gloucester are within a convenient 30 minutes travelling and we serve many clients from Malvern across Worcestershire, Evesham, Royal Leamington Spa, through Warwickshire, Broadway, the Cotswolds, Cirencester and throughout Gloucestershire including Bishops Cleeve and Ledbury. For the individual we are able to help with legal issues surrounding the buying and selling of your home, the preparation of Wills (including inheritance tax planning), and powers of attorney. We also advise on the creation and management of trusts and can offer an understanding and efficient service upon the loss of a loved one by helping with the administration of their estate. We assist with family law problems and divorce with the same careful consideration. We always seek to be firm and fair when promoting your wishes and will be frank with you as to the risks and possibilities that you may face.
