Fletchers Solicitors

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

Hi Claire, Thank you so much for your thoughtful review and kind words. We’re delighted to hear that we were able to ease any concerns you had and provide you with the support and continuity you needed throughout your journey with us. Our team strives to make the process as seamless as possible, and it’s wonderful to know that our communication and willingness to assist made a positive impact. Your recommendation means a great deal to us, and we truly appreciate your trust. If you ever need our assistance again, please don’t hesitate to reach out. Best regards, Kayleigh

Hi Ruth, Thank you for your kind feedback. We're so pleased to hear that you felt well supported throughout your claim and that our team kept you updated every step of the way. Knowing that you felt your case was in safe hands means a great deal to us. Thank you for placing your trust in Fletchers and for your recommendation. We wish you all the very best for the future. Samantha

Hi Jessica, Thank you for taking the time to share your experience. We understand that pursuing a claim can be stressful, particularly when you're trying to move on from a difficult chapter in your life, so we're really pleased to hear that our team helped make the process feel more manageable for you. It's great to know that you felt kept informed throughout and that your questions were answered promptly. We're pleased that we could support you along the way, and we wish you all the very best for the future. Samantha

Hi Terry, Thank you so much for your wonderful review! We're really pleased to hear you felt kept informed throughout your case and that you were happy with the service you received. Your kind words about our professionalism mean a lot to us, and we really appreciate you taking the time to share your feedback. Thank you for choosing Fletchers, and we wish you all the very best for the future. Samantha

Hi Ollie, Thank you so much for taking the time to share such a lovely review. We're delighted to hear about the positive impact that Nina, Chris and Ian had on your journey over the last 7.5 years. We know that a claim lasting so long can become a significant part of someone's life, so it's touching to hear that they not only worked tirelessly on your behalf but also made the process a positive experience for you. Your words about it being a pleasure to deal with them and a joy to know them will mean so much to the team. We're so pleased that a successful outcome was achieved and that it has helped provide security for your future. Seeing your lovely photo alongside such kind feedback made your review even more special, and we're so grateful that you took the time to share your experience. Thank you for placing your trust in Fletchers throughout this journey. We'll be sure to pass your wonderful comments on to Nina, Chris and Ian. We wish you all the very best for the future. Samantha

Hi there, We're sorry to hear how frustrated and disappointed you have felt during your claim, and that you were left feeling uncertain about the progress of your claim and whether enough was being done on your behalf. We understand that when you place your trust in a solicitor, you want to feel confident that your case is being actively progressed, that opportunities are being pursued, and that you are kept informed along the way, particularly during what can already be a stressful time. Every client should feel supported, updated, and reassured that their concerns are being heard. We would very much like the opportunity to review your concerns further. Unfortunately, we have been unable to identify your file from the information provided in your review alone. Please contact us at Customerteamnew@fs.co.uk with your full name and any additional details that may help us locate your file. Once we have this information, we will be happy to investigate the matter further. Thank you for your feedback. We recognise your disappointment and would welcome the opportunity to better understand what has happened and review the service you received. Best wishes, Samantha