GD Property Solicitors

GD Solicitors offer to pay customers to remove poor reviews online - be very careful, do your research and don't make the same mistake we did.
A truly dreadful recent experience of selling and purchasing through GD, you can read our full complaint below. We are still awaiting a response to our complaint made on the 8/10/24, GD state they respond to all complaints within 14 days, but in true GD fashion we are yet to hear from them. I urge you to find alternative conveyancers and save yourself a lot of hassle.

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We appointed GD Solicitors in March to manage the sale of our property, which although should have been a very straightforward sale, was a painful and drawn out process initially managed by Lucy Clayton.

Lucy did not communicate with us, and furthermore, lied several times about what she was doing (an example of this was telling us our searches had been ordered and charging us £350, only to find out 8 weeks later this process hadn't been started) and how often she would be communicating with us, she told us we would get weekly updates, we didn't get one update from Lucy over a 15 week period. We in fact, rang her weekly for updates only to be told she was unavailable to take our call and we would get a call back, we never did.

We highlighted our issues with both Lewis and Ash many, many times both over the phone and via email. After several weeks of our buyers solicitors chasing Lucy to exchange contracts (this was approx 15 weeks after Lucy had been appointed), and being told Lucy was unavailable, I told your reception team that I refused to get off the phone line until I spoke to somebody who could sort out our straightforward house sale. We were then finally transferred to Lorraine Driscoll, who, having listened to my experience of Lucy and GD, was very apologetic and went about organising the exchange of files for our house sale.

Very quickly after the sale completed (the same evening), we were called by someone in your complaints team offering us a £50 voucher to remove our review of GD Solicitors from the internet. This was strange to us as we had not left a review of GD Solicitors anywhere online and secondly, the incentive of £50 for the service we had experienced with Lucy and the sale of our house, felt laughable. Paying customers to remove their poor reviews online explains why your ratings are high, and this is the reason why we chose GD in the first place. We now know this is seriously and dangerously misleading.

For the purchase of our property you appointed us Sonia Rabani-Haque and after an initial call with Sonia, we felt reassured that the onward purchase of our property would be handled well.

Unfortunately we experienced many of the same issues we had with Lucy, communication being one of the most frustrating. We felt like we were constantly chasing and trying to get hold of Sonia, we would ring to be told she was busy, to then a week later find out she had either been on holiday (why were her cases not handed over to anyone else in the team?) and a separate time we spent a week trying to get hold of her, only to find out the following week she had been off sick (again, why not handed over or why were we not told Sonia was off sick?). It is worth noting that around this time we received a call from Ash saying we would be compensated because of our awful experience (so it was acknowledged by yourselves during the process that the level of service was severely below par).

In addition, it is our view that Sonia had never managed the split of a title deed before and as such, it was a difficult and badly managed process. Every point in the TP1 that was raised was by myself and Sam, and Sonia had next to no advice to offer or build upon. It is sheer luck that one of our friends works in property law and was able to help us with this, without her I suspect we would have ended up in a very bad mess. Sonia did not 'act on our behalf' but more so, just agreed to the points we were making.

I was assigned Khurram Khan as the conveyor for my property sale. He was clear on the process and what i needed to provide, his communications were clear, professional and courteous All in all happy with the service provided, third time I have used this company.

From start to finish GD legal have been a pleasure to deal with. Their fees are very reasonable and they have a surprisingly sleek and efficient little app that makes sending documents a lot easier. You can contact your case handler for any questions on the app messaging service and they are also very prompt with answering and returning calls for those who prefer to speak to someone. My case was handled by Khurram and throughout the process he was reachable, polite and easy to deal with. Thanks to his knowledge and experience we were able to complete in less than 12 weeks from my initial offer being accepted. This is largely down to Khurrams tireless efforts even going as far as to work late the night before a family holiday in order to make up for mistakes I’d made with some paperwork. As such, the next day I was able to collect the keys on schedule despite my own errors. I would highly recommend this firm and would like to thank Khurram for his world class service.

After some initial hiccups with App, found it very easy to use.
Justina was efficient throughout the process, keeping us informed and quick to respond to any questions we had

Fantastic service guys, simple and easy to deal with. Many thanks to Myisha and the other members of the team who acted promptly and very professionally. Top marks from a very satisfied customer.