GD Property Solicitors

Avoid GD Legal at All Costs – Unprofessional, Unaccountable, Dishonest, and Financially Damaging

I rarely leave negative reviews, but after months of inaction, financial loss, and complete disregard from GD Legal, I feel a duty to share my experience in the hope of preventing others from going through the same ordeal.

From the outset, GD Legal presents itself as a leading conveyancing firm with glowing online reviews and a polished public image. Unfortunately, the reality is anything but professional.

Summary of Issues:
• Three straightforward, chain-free, freehold property purchases – all severely delayed without justification.
• Significant financial loss due to delayed completions and subsequent SDLT rate increases.
• Zero accountability from case handlers or management, despite repeated complaints.
• No registration of properties with HM Land Registry even 6–9 months post-completion.
• Ongoing mortgage issues caused by their inaction, for which I was then charged an additional £90 to expedite registration.
• Sensitive legal documents mishandled and left on my doorstep insecure.
• Consistent miscommunication, misleading statements, and broken promises.
• Repeated written and verbal pleas for help completely ignored — including promised callbacks and responses from management that never materialized.

My case handler, Shahla, displayed extremely poor communication, only providing updates when chased by phone – sometimes going weeks without any progress. Astonishingly, apparent progress would always occur mere minutes before my calls. Complaints to her supervisor, Lewis, resulted in no meaningful change or accountability.

All three properties completed in Sept and Nov 2024 — and by April 2025, I discovered that none had been registered with HM Land Registry. One property's legal documents were mistakenly posted to my home address and later lost after I returned them to GD Legal — despite having proof of delivery.

When I asked them to expedite the registrations due to the financial impact their delays were causing, I was charged £90, despite the responsibility being entirely theirs. Requisitions from the Land Registry followed because of basic errors and omissions in their submissions — yet weeks later, these still haven't been properly addressed.

Escalating concerns to Lewis, Irfan, and Myisha produced nothing. Not one of them has shown any willingness to engage with the issues, let alone offer an apology, explanation, or resolution. It’s clear that once they’ve been paid, the service stops and accountability disappears!!

Throughout the process, I sent multiple emails and made numerous phone calls, clearly explaining the mounting financial and logistical impact the delays were causing. I pleaded for assistance – escalating the matter several times and asking for senior management to step in. I was repeatedly promised follow-ups and responses from managers and team leaders — but not a single one of those promises was kept. These repeated assurances, given with no intention of follow-through, felt deeply dishonest and misleading.

They have continually tried to shift blame to external solicitors or agents — but each property had different legal teams and estate agents. The only constant in this chaos was GD Legal.

GD Legal has not only failed to deliver what I paid for — their negligence, lack of communication, and total absence of professional responsibility have left me with ongoing legal and financial problems, and months of stress.

Their refusal to engage, take accountability, or even acknowledge multiple formal complaints has caused significant emotional distress, in addition to the financial losses. The failure to meet even their most basic legal obligations, such as registering property titles in a timely manner, is not just poor service — it is outright inexcusable. The dishonesty throughout the process, from misleading updates to broken promises and deflected blame, has been incredibly damaging and unacceptable.

If you're considering GD Legal, PLEASE RECONSIDER!!. Their conduct has demonstrated a complete disregard for their clients and the legal standards they are bound to uphold. I will now be escalating this matter to the Legal Ombudsman, as I have no faith that this firm will take responsibility or rectify the harm they’ve caused.

I used GD Legal this year to sell a property. My last experience with this company was so brilliant I didn't think it could be as perfect again. But, I was wrong! Sophie Leathley was my conveyancer this time and I was not at all disappointed. From the very start Sophie was fast, efficient, helpful and friendly. Everything you could want. She answered emails promptly and fully, got in contact regularly, helped to chase the buyer's solicitor, and was basically wonderful. A big thank you to Sophie and the team.

Would highly recommend GD Solicitors LTD, especially Jieyi Xie (conveyancer).
Very Proactive, highly approachable and clear advice. I would definitely use again and already recommended to family and friends and will continue to recommend to anyone who wants to get the job done.
Thank you soo much!

Would highly recommend GD Solicitors LTD, especially Jieyi Xie (conveyancer).
Very Proactive, highly approachable and clear advice. I would definitely use again and already recommended to family and friends and will continue to recommend to anyone who wants to get the job done.
Thank you soo much!

I gave them 1 star as I finally moved. I could spend ages writing down all the things that upset me about this company and the additional stress/cost they caused during the buying/selling process that was within their control but I don't think there is enough room in this text box.

The advertising on their website is world apart from the experience I received.

They have ignored my complaint, no option but to raise this the Legal Ombudsman.