Heppenstalls Solicitors Limited logo

Heppenstalls Solicitors Limited

4.9 | 47 Reviews 47 Reviews | Housing & Property
72 Total Company Reviews info icon Housing & Property | info icon 72 Total Company Reviews Housing & Property | info icon 72 Total Company Reviews

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

01590 689500

Accepting new clients

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 561060

Visit website
Heppenstalls Solicitors Limited |

ReviewSolicitors Suitability Check

See availability

Expertise

Costs

In your own words, tell us what you need help with and we’ll show you how this law firm may be able to assist, based on their experience and client feedback.
Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

Heppenstalls Solicitors Limited only have 72 reviews listed.

More Top-Rated and highly recommended law firms:

Lyons Bowe
Lyons Bowe

4.74 | 7,792 reviews
Winston Solicitors (UK) Limited
Winston Solicitors (UK) Limited

4.94 | 4,601 reviews
Poole Alcock LLP
Poole Alcock LLP

4.85 | 7,584 reviews

You may want to discover a firm with an established and proven reputation on ReviewSolicitors

4.9
Excellent
47 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Accreditations

Heppenstalls Solicitors Limited are accredited by

The Law Society accreditation awarded to Heppenstalls Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Heppenstalls Solicitors Limited

Description

We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution.

Rankings by area of expertise

Local 2 / 5
National 884 / 11,165
4.7
Excellent
72 Reviews
93%
Value for
Money
10% above
national average
95%+
Success
Rate
14% above
national average
93%
Would
Recommend
12% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.7/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.7/5
Value for money 4.6/5

Accreditations

Heppenstalls Solicitors Limited are accredited by

The Law Society accreditation awarded to Heppenstalls Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Heppenstalls Solicitors Limited

Description

We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution.

Rankings by area of expertise

Contact details

01590 689500
enquiries@heppenstalls.co.uk
www.heppenstalls.co.uk

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

Reviews

4.9 /5 47 Reviews
Filter your results
Star rating

    Rating

    Clients say

    The firm specialises in wills, probate, conveyancing, mortgages and property transactions, with clear expertise in estate administration and home purchase/sale work. Clients value professionalism, efficiency, attention to detail, clear practical explanations, regular updates and reassuring, friendly client care. Repeated praise for individual solicitors’ diligence and responsiveness. Negative feedback centres on administrative delays and poor communication when paralegals were unavailable, causing frustration and delays in receiving drafts and progress updates.

    Professional
    Efficient
    Helpful staff
    Clear communication
    Attentive detail
    Regular updates
    Patient service
    Friendly approach
    Delay issues
    Paralegal absence

    ReviewSolicitors Review List

    Profile image of Andrew

    Andrew

    Verified
    Housing & Property

    Excellent service with first property

    Olivia offered clear, practical advice, explained each step in straightforward terms, and kept me regularly updated throughout the process. Her efficiency, attention to detail, and excellent client care made the entire experience smooth and reassuring. I would highly recommend her for mortgage and conveyancing matters.

    Legal experts tagged in
    this review

    legal expert Olivia Hiscock Olivia Hiscock

    from Heppenstalls Solicitors Limited

    Thank you so much for taking the time to share your experience Andrew! We are absolutely delighted to hear that Olivia provided such excellent client care during your mortgage and conveyancing matter. Olivia prides herself on delivering clear, practical advice and ensuring that her clients are kept regularly updated, so it is wonderful to know that she made the entire process feel smooth and reassuring for you. We will be sure to pass your kind words and high recommendation along to Olivia. Thank you for choosing our firm, and we wish you all the very best!

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Holly

    Holly

    Verified
    Housing & Property

    First time buyers

    Olivia supported my partner and I through the purchase of our first home. The process start to finish was a breeze thanks to Olivia, she made us feel at ease anwsering any questions/queries we had. We have recommended Olivia to our friends/family as we know first hand she will provide a great service.

    Legal experts tagged in
    this review

    legal expert Olivia Hiscock Olivia Hiscock

    from Heppenstalls Solicitors Limited

    Thank you so much for this wonderful review Holly! Buying your first home is a massive milestone, and we are absolutely delighted to hear that Olivia made the entire process feel like a breeze for you and your partner. Ensuring our clients feel completely at ease and well-supported with every question answered is exactly what we strive for. There is truly no higher compliment than recommending Olivia to your friends and family, and we are incredibly grateful for your support. Huge congratulations on your very first home, and we wish you both a lifetime of happiness there!

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Mark Wild

    Mark Wild

    Verified
    Housing & Property

    Great service

    As ever an excellent service from Heppenstalls, making a difficult process simple and easy with great client care. Thank you Mark.

    Legal experts tagged in
    this review

    legal expert Olivia Hiscock Olivia Hiscock

    from Heppenstalls Solicitors Limited

    Thank you for your feedback. We’re delighted to hear that you received an excellent service, and that the process was made simple and easy with strong client care throughout.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified
    Housing & Property

    Conveyancing

    Very efficient and professional service.

    Solicitors tagged in
    this review

    legal expert Anastasia Davenport Anastasia Davenport

    from Heppenstalls Solicitors Limited

    Thank you for your feedback! We are glad to hear you found our service efficient and professional.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified
    Housing & Property

    Excellent solictor for conveyancing

    Olivia Hiscott at Heppenstalls was fantastic. She worked hard so that was able to exchange quickly

    from Heppenstalls Solicitors Limited

    Thank you for your feedback. We are to hear that Olivia provided dedicated support and helped ensure a swift exchange.

    0
    Collected on: ReviewSolicitor collection source logo

    Reviews

    4.7 /5 72 Reviews
    Filter your results
    Star rating

      Rating

      Clients say

      The firm specialises in wills, probate, conveyancing, mortgages and property transactions, with clear expertise in estate administration and home purchase/sale work. Clients value professionalism, efficiency, attention to detail, clear practical explanations, regular updates and reassuring, friendly client care. Repeated praise for individual solicitors’ diligence and responsiveness. Negative feedback centres on administrative delays and poor communication when paralegals were unavailable, causing frustration and delays in receiving drafts and progress updates.

      Professional
      Efficient
      Helpful staff
      Clear communication
      Attentive detail
      Regular updates
      Patient service
      Friendly approach
      Delay issues
      Paralegal absence

      ReviewSolicitors Review List

      Profile image of Tim Webb

      Tim Webb

      Verified

      Alex Jennings

      Alex - what a star. She was helpful, professional, courteous and efficient. I would not hesitate for a second to recommend Happenstalls and Alex J.

      Solicitors tagged in
      this review

      legal expert Alexandra Jennings Alexandra Jennings

      from Heppenstalls Solicitors Limited

      Your hesitation-free recommendation of Happenstalls and Alex means the world to us, Tim. Thank you, and we wish you all the very best!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Mrs & Mrs D

      Mrs & Mrs D

      Wills, Trusts & Probate

      Complete lack of respect shown

      We contacted Heppenstalls to amend our wills due to recent bereavement. We had a face to face on 29th April, instructed the amendments on 6th May after the bank holiday and was told it would take two weeks to receive the amendments draft. We went in to the office on 10th June requesting an update. We were informed that the paralegal was out of the office and had been on holiday which could account for the delay. Our details were taken and we were advised that we would receive a phone call. I phoned again on 18th June to be told the paralegal was off this week and would be back on Monday. I am finding another solicitor to do the job that I am paying for!

      from Heppenstalls Solicitors Limited

      Thank you for your feedback. We are deeply sorry for this frustrating experience, especially during a difficult time following a bereavement We entirely respect your decision to look elsewhere. If you would like to discuss this with us directly, please contact us at your earliest convenience. We wish you the very best.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Andrew

      Andrew

      Verified
      Housing & Property

      Excellent service with first property

      Olivia offered clear, practical advice, explained each step in straightforward terms, and kept me regularly updated throughout the process. Her efficiency, attention to detail, and excellent client care made the entire experience smooth and reassuring. I would highly recommend her for mortgage and conveyancing matters.

      Legal experts tagged in
      this review

      legal expert Olivia Hiscock Olivia Hiscock

      from Heppenstalls Solicitors Limited

      Thank you so much for taking the time to share your experience Andrew! We are absolutely delighted to hear that Olivia provided such excellent client care during your mortgage and conveyancing matter. Olivia prides herself on delivering clear, practical advice and ensuring that her clients are kept regularly updated, so it is wonderful to know that she made the entire process feel smooth and reassuring for you. We will be sure to pass your kind words and high recommendation along to Olivia. Thank you for choosing our firm, and we wish you all the very best!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Holly

      Holly

      Verified
      Housing & Property

      First time buyers

      Olivia supported my partner and I through the purchase of our first home. The process start to finish was a breeze thanks to Olivia, she made us feel at ease anwsering any questions/queries we had. We have recommended Olivia to our friends/family as we know first hand she will provide a great service.

      Legal experts tagged in
      this review

      legal expert Olivia Hiscock Olivia Hiscock

      from Heppenstalls Solicitors Limited

      Thank you so much for this wonderful review Holly! Buying your first home is a massive milestone, and we are absolutely delighted to hear that Olivia made the entire process feel like a breeze for you and your partner. Ensuring our clients feel completely at ease and well-supported with every question answered is exactly what we strive for. There is truly no higher compliment than recommending Olivia to your friends and family, and we are incredibly grateful for your support. Huge congratulations on your very first home, and we wish you both a lifetime of happiness there!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Mark Wild

      Mark Wild

      Verified
      Housing & Property

      Great service

      As ever an excellent service from Heppenstalls, making a difficult process simple and easy with great client care. Thank you Mark.

      Legal experts tagged in
      this review

      legal expert Olivia Hiscock Olivia Hiscock

      from Heppenstalls Solicitors Limited

      Thank you for your feedback. We’re delighted to hear that you received an excellent service, and that the process was made simple and easy with strong client care throughout.

      0
      Collected on: ReviewSolicitor collection source logo

      Can This Law Firm Assist You?

      Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

      Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

      See availability
      Check expertise
      Estimate Costs
      Clear