Heppenstalls Solicitors Limited logo

Heppenstalls Solicitors Limited

4.9 | 61 Reviews 61 Reviews | Structural Defects
89 Total Company Reviews info icon Structural Defects | info icon 89 Total Company Reviews Structural Defects | info icon 89 Total Company Reviews

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

01590 689500

Accepting new clients

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 561060

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Heppenstalls Solicitors Limited |

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4.9
Excellent
61 Reviews
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Heppenstalls Solicitors Limited are accredited by

The Law Society accreditation awarded to Heppenstalls Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Heppenstalls Solicitors Limited

Description

We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution.

Rankings by area of expertise

4.8
Excellent
89 Reviews
94%
Value for
Money
11% above
national average
95%+
Success
Rate
15% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Heppenstalls Solicitors Limited are accredited by

The Law Society accreditation awarded to Heppenstalls Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Heppenstalls Solicitors Limited

Description

We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution.

Rankings by area of expertise

Meet the team of Heppenstalls Solicitors Limited

Roz Caldwell

Roz Caldwell

Court of Protection Specialist

5.0 1

Contact details

01590 689500
enquiries@heppenstalls.co.uk
www.heppenstalls.co.uk

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

Reviews

4.9 /5 61 Reviews
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Star rating
    Review Source

    Rating

    Review Source

    Clients say

    The firm specialises in wills, probate, conveyancing and property/mortgage matters, with clear expertise in estate administration and residential conveyancing. Clients praise efficient, professional and thorough legal work, attention to detail, and strong case progression. Valued soft skills include clear communication, regular updates, friendliness, reassurance, patience and practical, client‑focused support that makes stressful processes smooth and straightforward.

    clear advice
    practical guidance
    regular updates
    efficient service
    attention to detail
    excellent client care
    professionalism throughout
    friendly staff
    stress‑free process
    prompt communication

    ReviewSolicitors Review List

    Profile image of Andrew

    Andrew

    Verified
    Housing & Property

    Excellent service with first property

    Olivia offered clear, practical advice, explained each step in straightforward terms, and kept me regularly updated throughout the process. Her efficiency, attention to detail, and excellent client care made the entire experience smooth and reassuring. I would highly recommend her for mortgage and conveyancing matters.

    Legal experts tagged in
    this review

    legal expert Olivia Hiscock Olivia Hiscock

    from Heppenstalls Solicitors Limited

    Thank you so much for taking the time to share your experience Andrew! We are absolutely delighted to hear that Olivia provided such excellent client care during your mortgage and conveyancing matter. Olivia prides herself on delivering clear, practical advice and ensuring that her clients are kept regularly updated, so it is wonderful to know that she made the entire process feel smooth and reassuring for you. We will be sure to pass your kind words and high recommendation along to Olivia. Thank you for choosing our firm, and we wish you all the very best!

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Holly

    Holly

    Verified
    Housing & Property

    First time buyers

    Olivia supported my partner and I through the purchase of our first home. The process start to finish was a breeze thanks to Olivia, she made us feel at ease anwsering any questions/queries we had. We have recommended Olivia to our friends/family as we know first hand she will provide a great service.

    Legal experts tagged in
    this review

    legal expert Olivia Hiscock Olivia Hiscock

    from Heppenstalls Solicitors Limited

    Thank you so much for this wonderful review Holly! Buying your first home is a massive milestone, and we are absolutely delighted to hear that Olivia made the entire process feel like a breeze for you and your partner. Ensuring our clients feel completely at ease and well-supported with every question answered is exactly what we strive for. There is truly no higher compliment than recommending Olivia to your friends and family, and we are incredibly grateful for your support. Huge congratulations on your very first home, and we wish you both a lifetime of happiness there!

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Mark Wild

    Mark Wild

    Verified
    Housing & Property

    Great service

    As ever an excellent service from Heppenstalls, making a difficult process simple and easy with great client care. Thank you Mark.

    Legal experts tagged in
    this review

    legal expert Olivia Hiscock Olivia Hiscock

    from Heppenstalls Solicitors Limited

    Thank you for your feedback. We’re delighted to hear that you received an excellent service, and that the process was made simple and easy with strong client care throughout.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified
    Housing & Property

    Conveyancing

    Very efficient and professional service.

    Solicitors tagged in
    this review

    legal expert Anastasia Davenport Anastasia Davenport

    from Heppenstalls Solicitors Limited

    Thank you for your feedback! We are glad to hear you found our service efficient and professional.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified
    Housing & Property

    Excellent solictor for conveyancing

    Olivia Hiscott at Heppenstalls was fantastic. She worked hard so that was able to exchange quickly

    from Heppenstalls Solicitors Limited

    Thank you for your feedback. We are to hear that Olivia provided dedicated support and helped ensure a swift exchange.

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Peter

    Peter

    Peter

    Would highly recommend Heppenstalls and in particular Nathan, who dealt with my recent house purchase. Nathan was professional, efficient and responsive to my queries.

    Heppenstalls Solicitors Limited

    Thank you for taking the time to leave a review, we're delighted you were happy with our service.

    0
    Collected on: Google collection source logo
    Profile image of Maja

    Maja

    Maja

    Highly recommended. Sarah took great care about us and all things needed to sell our house. Everything was planned so well, that even after moving abroad our case was looked after and no need for us to come over. Thank you!

    A representative from Heppenstalls Solicitors Limited responded to this review

    Thank you for taking the time to leave a review, we're delighted you were happy with our service.

    0
    Collected on: Google collection source logo
    Profile image of John

    John

    John

    Sarah at Heppenstalls gave an exceptional service. Despite having two failed exchanges due to buyers below us in the chain pulling out, she and her team achieved exchange and completion of our sale allowing us to proceed towards our purchase. Reactions to our emails was quick and concise with questions being dealt with quickly and efficiently. I would recommend Heppenstalls conveyancing service to anyone.

    Legal experts tagged in
    this review

    legal expert Sarah Lines Sarah Lines

    A representative from Heppenstalls Solicitors Limited responded to this review

    Thank you so much for your lovely review – we're really glad you had a positive experience with us.

    0
    Collected on: Google collection source logo
    Profile image of lucy

    lucy

    lucy

    Nathan and Anastasia, have been nothing but exceptional, Nathan answered all our questions and endless emails promptly and kept us up to date and made the process of buying out home much less stressful with his help and support and through having to work with other local solicitors, Heppenstalls were up and above the rest with Ana and the team asking and completing enquiries promptly! Thank you Heppenstalls for all your help and support, we hesitate to come back!

    Heppenstalls Solicitors Limited

    Thank you so much for your kind words! We're really pleased to hear that Nathan, Anastasia, and the team helped make the process as smooth and stress-free as possible. Your feedback means a lot to us - and we’re always here if you need us again. Wishing you all the best in your new home!

    0
    Collected on: Google collection source logo
    Profile image of Jim

    Jim

    Housing & Property

    Jim

    We recently used Nathan Palmer as our conveyancer for the purchase of our property, and we couldn’t be happier with the experience. Nathan was absolutely fantastic from start to finish. He managed to push everything through in just 7 weeks, which was incredibly impressive! His communication was spot on throughout—always clear, timely, and proactive. We were kept in the loop with regular updates, which made the whole process smooth and stress-free. Nathan’s efficiency and professionalism gave us real peace of mind, and we genuinely felt like we were in safe hands the entire time. We highly recommend Nathan to anyone looking for a top-notch conveyancer. Thanks again for all your hard work!

    A representative from Heppenstalls Solicitors Limited responded to this review

    We’re glad to hear Nathan made your property purchase smooth and stress-free. We appreciate your kind words and look forward to working with you again.

    0
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    Reviews

    4.8 /5 89 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm specialises in wills, probate, conveyancing and property/mortgage matters, with clear expertise in estate administration and residential conveyancing. Clients praise efficient, professional and thorough legal work, attention to detail, and strong case progression. Valued soft skills include clear communication, regular updates, friendliness, reassurance, patience and practical, client‑focused support that makes stressful processes smooth and straightforward.

      clear advice
      practical guidance
      regular updates
      efficient service
      attention to detail
      excellent client care
      professionalism throughout
      friendly staff
      stress‑free process
      prompt communication

      ReviewSolicitors Review List

      Profile image of Mrs & Mrs D

      Mrs & Mrs D

      Wills, Trusts & Probate

      Complete lack of respect shown

      We contacted Heppenstalls to amend our wills due to recent bereavement. We had a face to face on 29th April, instructed the amendments on 6th May after the bank holiday and was told it would take two weeks to receive the amendments draft. We went in to the office on 10th June requesting an update. We were informed that the paralegal was out of the office and had been on holiday which could account for the delay. Our details were taken and we were advised that we would receive a phone call. I phoned again on 18th June to be told the paralegal was off this week and would be back on Monday. I am finding another solicitor to do the job that I am paying for!

      from Heppenstalls Solicitors Limited

      Thank you for your feedback. We are deeply sorry for this frustrating experience, especially during a difficult time following a bereavement We entirely respect your decision to look elsewhere. If you would like to discuss this with us directly, please contact us at your earliest convenience. We wish you the very best.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Andrew

      Andrew

      Verified
      Housing & Property

      Excellent service with first property

      Olivia offered clear, practical advice, explained each step in straightforward terms, and kept me regularly updated throughout the process. Her efficiency, attention to detail, and excellent client care made the entire experience smooth and reassuring. I would highly recommend her for mortgage and conveyancing matters.

      Legal experts tagged in
      this review

      legal expert Olivia Hiscock Olivia Hiscock

      from Heppenstalls Solicitors Limited

      Thank you so much for taking the time to share your experience Andrew! We are absolutely delighted to hear that Olivia provided such excellent client care during your mortgage and conveyancing matter. Olivia prides herself on delivering clear, practical advice and ensuring that her clients are kept regularly updated, so it is wonderful to know that she made the entire process feel smooth and reassuring for you. We will be sure to pass your kind words and high recommendation along to Olivia. Thank you for choosing our firm, and we wish you all the very best!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Holly

      Holly

      Verified
      Housing & Property

      First time buyers

      Olivia supported my partner and I through the purchase of our first home. The process start to finish was a breeze thanks to Olivia, she made us feel at ease anwsering any questions/queries we had. We have recommended Olivia to our friends/family as we know first hand she will provide a great service.

      Legal experts tagged in
      this review

      legal expert Olivia Hiscock Olivia Hiscock

      from Heppenstalls Solicitors Limited

      Thank you so much for this wonderful review Holly! Buying your first home is a massive milestone, and we are absolutely delighted to hear that Olivia made the entire process feel like a breeze for you and your partner. Ensuring our clients feel completely at ease and well-supported with every question answered is exactly what we strive for. There is truly no higher compliment than recommending Olivia to your friends and family, and we are incredibly grateful for your support. Huge congratulations on your very first home, and we wish you both a lifetime of happiness there!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Mark Wild

      Mark Wild

      Verified
      Housing & Property

      Great service

      As ever an excellent service from Heppenstalls, making a difficult process simple and easy with great client care. Thank you Mark.

      Legal experts tagged in
      this review

      legal expert Olivia Hiscock Olivia Hiscock

      from Heppenstalls Solicitors Limited

      Thank you for your feedback. We’re delighted to hear that you received an excellent service, and that the process was made simple and easy with strong client care throughout.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Wills, Trusts & Probate

      Very helpful!

      Heppenstalls handled the probate on my Mothers will and were very helpful and patient throughout the whole process.

      Legal experts tagged in
      this review

      legal expert Zafeiris Tsiftzis Zafeiris Tsiftzis

      from Heppenstalls Solicitors Limited

      Thank you for your feedback. We’re pleased to hear that our team provided helpful and patient support throughout the probate process.

      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Peter

      Peter

      Peter

      Would highly recommend Heppenstalls and in particular Nathan, who dealt with my recent house purchase. Nathan was professional, efficient and responsive to my queries.

      Heppenstalls Solicitors Limited

      Thank you for taking the time to leave a review, we're delighted you were happy with our service.

      0
      Collected on: Google collection source logo
      Profile image of Maja

      Maja

      Maja

      Highly recommended. Sarah took great care about us and all things needed to sell our house. Everything was planned so well, that even after moving abroad our case was looked after and no need for us to come over. Thank you!

      A representative from Heppenstalls Solicitors Limited responded to this review

      Thank you for taking the time to leave a review, we're delighted you were happy with our service.

      0
      Collected on: Google collection source logo
      Profile image of John

      John

      John

      Sarah at Heppenstalls gave an exceptional service. Despite having two failed exchanges due to buyers below us in the chain pulling out, she and her team achieved exchange and completion of our sale allowing us to proceed towards our purchase. Reactions to our emails was quick and concise with questions being dealt with quickly and efficiently. I would recommend Heppenstalls conveyancing service to anyone.

      Legal experts tagged in
      this review

      legal expert Sarah Lines Sarah Lines

      A representative from Heppenstalls Solicitors Limited responded to this review

      Thank you so much for your lovely review – we're really glad you had a positive experience with us.

      0
      Collected on: Google collection source logo
      Profile image of Michael

      Michael

      Michael

      Excellent service

      Legal experts tagged in
      this review

      legal expert Sarah Lines Sarah Lines

      A representative from Heppenstalls Solicitors Limited responded to this review

      Thank you so much for your lovely review – we're really glad you had a positive experience with us.

      0
      Collected on: Google collection source logo
      Profile image of John

      John

      John

      Professional and efficient service, thank you.

      Heppenstalls Solicitors Limited

      Thank you for taking the time to leave a review, we're delighted you were happy with our service.

      0
      Collected on: Google collection source logo

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