Heppenstalls Solicitors Limited logo

Heppenstalls Solicitors Limited

4.5 | 24 Reviews 24 Reviews | Avoidance Powers
89 Total Company Reviews info icon Avoidance Powers | info icon 89 Total Company Reviews Avoidance Powers | info icon 89 Total Company Reviews

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

Accepting new clients

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 561060

Visit website
Heppenstalls Solicitors Limited |

ReviewSolicitors Suitability Check

See availability

Expertise

Costs


Please enter a search query before checking suitability.
Our AI couldn’t identify the legal issue in that search 🤔 Try describing the legal problem in a different way.

Heppenstalls Solicitors Limited Review Scores & Client Satisfaction Overview

4.5
Excellent
88%
Value for
Money
92%
Success
Rate
88%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.4/5

Accreditations

Heppenstalls Solicitors Limited are accredited by

The Law Society accreditation awarded to Heppenstalls Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Heppenstalls Solicitors Limited

Description

We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution.

Rankings by area of expertise

The rankings below show the areas of expertise that Heppenstalls Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Heppenstalls Solicitors Limited Review Scores & Client Satisfaction Overview

4.8
Excellent
94%
Value for
Money
11% above
national average
95%+
Success
Rate
15% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Heppenstalls Solicitors Limited are accredited by

The Law Society accreditation awarded to Heppenstalls Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Heppenstalls Solicitors Limited

Description

We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution.

Rankings by area of expertise

The rankings below show the areas of expertise that Heppenstalls Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Heppenstalls Solicitors Limited

Contact & Locations - Heppenstalls Solicitors Limited

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

Reviews

4.5 /5 24 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Heppenstalls Solicitors Limited

The firm specialises in conveyancing, mortgages and probate, demonstrating strong technical expertise, efficiency and attention to detail. Clients value clear, practical guidance, proactive communication and regular updates. Staff are professional, patient and reassuring, offering excellent client care, approachability and prompt responsiveness. Reviewers praise the firm for making complex or stressful processes straightforward and supportive, particularly for first‑time buyers and sensitive probate matters.

clear advice
practical guidance
regular updates
efficient service
attention to detail
excellent communication
friendly staff
professionalism throughout
patient support
reassuring care

ReviewSolicitors Review List

Profile image of Mrs & Mrs D

Mrs & Mrs D

Complete lack of respect shown

We contacted Heppenstalls to amend our wills due to recent bereavement. We had a face to face on 29th April, instructed the amendments on 6th May after the bank holiday and was told it would take two weeks to receive the amendments draft. We went in to the office on 10th June requesting an update. We were informed that the paralegal was out of the office and had been on holiday which could account for the delay. Our details were taken and we were advised that we would receive a phone call. I phoned again on 18th June to be told the paralegal was off this week and would be back on Monday. I am finding another solicitor to do the job that I am paying for!

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Wills, Trusts & Probate

Very helpful!

Heppenstalls handled the probate on my Mothers will and were very helpful and patient throughout the whole process.

Legal experts tagged in
this review

from Heppenstalls Solicitors Limited

Thank you for your feedback. We’re pleased to hear that our team provided helpful and patient support throughout the probate process.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Anonymous

Anonymous

Verified
Housing & Property

Conveyancing

Very efficient and professional service.

Solicitors tagged in
this review

from Heppenstalls Solicitors Limited

Thank you for your feedback! We are glad to hear you found our service efficient and professional.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Efficient and understanding

Handled the estate of my late mother with efficiency and professionalism, communicating every step of the way.

from Heppenstalls Solicitors Limited

Thank you so much for your wonderful feedback. We are pleased to hear you found our service efficient, professional and communicative throughout the process.

0
Collected on: ReviewSolicitor collection source logo
Profile image of Guy Pulfer

Guy Pulfer

Probate sale of Mother's house

Sarah handled the probate sale of my mother's house. She did a great job, always way ahead of the purchaser' solicitors and responded to any of my communications immediately. I highly recommend her services.

Legal experts tagged in
this review

from Heppenstalls Solicitors Limited

Thank you so much for your wonderful review, Guy. We're delighted Sarah could help with the sale of your mother’s house and that you found her communication prompt, proactive and reassuring throughout the process. If you ever need anything further, please don’t hesitate to get in touch.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Stephen

Stephen

Housing & Property

Stephen

We worked with Nathan recently on a conveyancing matter, he was very helpful and attentive, providing regular updates and support. He gave regular updates and was always very quick to respond. Thank you.

A representative from Heppenstalls Solicitors Limited responded to this review

Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

0
Collected on: Google collection source logo
Profile image of Alison

Alison

Wills, Trusts & Probate

Alison

Thank you for making a challenging situation straight forward. Sadly, my father passed away and you handled probate in a sensitive way dealing with the challenges in a timely manner and always communicating without jargon. I have appreciated the service you have provided resulting in a swift resolution and easing the grief that I have felt. I thank you for your sensitivity and your patience in a difficult time for myself.

Solicitors tagged in
this review

A representative from Heppenstalls Solicitors Limited responded to this review

Thank you for your kind words. We’re so sorry for your loss and are glad we could support you through this difficult time. We appreciate you taking the time to share your experience.

0
Collected on: Google collection source logo

Reviews

4.8 /5 89 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Heppenstalls Solicitors Limited

The firm specialises in conveyancing, mortgages and probate, demonstrating strong technical expertise, efficiency and attention to detail. Clients value clear, practical guidance, proactive communication and regular updates. Staff are professional, patient and reassuring, offering excellent client care, approachability and prompt responsiveness. Reviewers praise the firm for making complex or stressful processes straightforward and supportive, particularly for first‑time buyers and sensitive probate matters.

clear advice
practical guidance
regular updates
efficient service
attention to detail
excellent communication
friendly staff
professionalism throughout
patient support
reassuring care

ReviewSolicitors Review List

Profile image of Mrs & Mrs D

Mrs & Mrs D

Complete lack of respect shown

We contacted Heppenstalls to amend our wills due to recent bereavement. We had a face to face on 29th April, instructed the amendments on 6th May after the bank holiday and was told it would take two weeks to receive the amendments draft. We went in to the office on 10th June requesting an update. We were informed that the paralegal was out of the office and had been on holiday which could account for the delay. Our details were taken and we were advised that we would receive a phone call. I phoned again on 18th June to be told the paralegal was off this week and would be back on Monday. I am finding another solicitor to do the job that I am paying for!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Andrew

Andrew

Verified
Housing & Property

Excellent service with first property

Olivia offered clear, practical advice, explained each step in straightforward terms, and kept me regularly updated throughout the process. Her efficiency, attention to detail, and excellent client care made the entire experience smooth and reassuring. I would highly recommend her for mortgage and conveyancing matters.

Legal experts tagged in
this review

from Heppenstalls Solicitors Limited

Thank you so much for taking the time to share your experience Andrew! We are absolutely delighted to hear that Olivia provided such excellent client care during your mortgage and conveyancing matter. Olivia prides herself on delivering clear, practical advice and ensuring that her clients are kept regularly updated, so it is wonderful to know that she made the entire process feel smooth and reassuring for you. We will be sure to pass your kind words and high recommendation along to Olivia. Thank you for choosing our firm, and we wish you all the very best!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Holly

Holly

Verified
Housing & Property

First time buyers

Olivia supported my partner and I through the purchase of our first home. The process start to finish was a breeze thanks to Olivia, she made us feel at ease anwsering any questions/queries we had. We have recommended Olivia to our friends/family as we know first hand she will provide a great service.

Legal experts tagged in
this review

from Heppenstalls Solicitors Limited

Thank you so much for this wonderful review Holly! Buying your first home is a massive milestone, and we are absolutely delighted to hear that Olivia made the entire process feel like a breeze for you and your partner. Ensuring our clients feel completely at ease and well-supported with every question answered is exactly what we strive for. There is truly no higher compliment than recommending Olivia to your friends and family, and we are incredibly grateful for your support. Huge congratulations on your very first home, and we wish you both a lifetime of happiness there!

0
Collected on: ReviewSolicitor collection source logo
Profile image of Mark Wild

Mark Wild

Verified
Housing & Property

Great service

As ever an excellent service from Heppenstalls, making a difficult process simple and easy with great client care. Thank you Mark.

Legal experts tagged in
this review

from Heppenstalls Solicitors Limited

Thank you for your feedback. We’re delighted to hear that you received an excellent service, and that the process was made simple and easy with strong client care throughout.

0
Collected on: ReviewSolicitor collection source logo
Profile image of anonymous

anonymous

Wills, Trusts & Probate

Very helpful!

Heppenstalls handled the probate on my Mothers will and were very helpful and patient throughout the whole process.

Legal experts tagged in
this review

from Heppenstalls Solicitors Limited

Thank you for your feedback. We’re pleased to hear that our team provided helpful and patient support throughout the probate process.

0
Collected on: ReviewSolicitor collection source logo

Other Reviews

Profile image of Peter

Peter

Peter

Would highly recommend Heppenstalls and in particular Nathan, who dealt with my recent house purchase. Nathan was professional, efficient and responsive to my queries.

Heppenstalls Solicitors Limited

Thank you for taking the time to leave a review, we're delighted you were happy with our service.

0
Collected on: Google collection source logo
Profile image of Maja

Maja

Maja

Highly recommended. Sarah took great care about us and all things needed to sell our house. Everything was planned so well, that even after moving abroad our case was looked after and no need for us to come over. Thank you!

A representative from Heppenstalls Solicitors Limited responded to this review

Thank you for taking the time to leave a review, we're delighted you were happy with our service.

0
Collected on: Google collection source logo
Profile image of John

John

John

Sarah at Heppenstalls gave an exceptional service. Despite having two failed exchanges due to buyers below us in the chain pulling out, she and her team achieved exchange and completion of our sale allowing us to proceed towards our purchase. Reactions to our emails was quick and concise with questions being dealt with quickly and efficiently. I would recommend Heppenstalls conveyancing service to anyone.

Legal experts tagged in
this review

A representative from Heppenstalls Solicitors Limited responded to this review

Thank you so much for your lovely review – we're really glad you had a positive experience with us.

0
Collected on: Google collection source logo
Profile image of Michael

Michael

Michael

Excellent service

Legal experts tagged in
this review

A representative from Heppenstalls Solicitors Limited responded to this review

Thank you so much for your lovely review – we're really glad you had a positive experience with us.

0
Collected on: Google collection source logo
Profile image of John

John

John

Professional and efficient service, thank you.

Heppenstalls Solicitors Limited

Thank you for taking the time to leave a review, we're delighted you were happy with our service.

0
Collected on: Google collection source logo

Can This Law Firm Assist You?

Find the best legal expertise in the field, tailored to your needs. Assess availability, delve into specialist knowledge, and make informed decisions with transparency of cost.

Law firms are ranked based on past client experience. They can be evaluated by value, quality, and ethical standards, helping you find the firm you need.

See availability
Check expertise
Estimate Costs
Clear