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Heppenstalls Solicitors Limited

4.5 | 24 Reviews 24 Reviews | Document Storage
89 Total Company Reviews info icon Document Storage | info icon 89 Total Company Reviews Document Storage | info icon 89 Total Company Reviews

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

01590 689500

Accepting new clients

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 561060

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Heppenstalls Solicitors Limited |

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4.5
Excellent
24 Reviews
88%
Value for
Money
92%
Success
Rate
88%
Would
Recommend
Communication 4.5/5
Initial Impressions 4.6/5
Approachability 4.5/5
Documentation Accuracy 4.5/5
Legal Knowledge 4.5/5
Value for money 4.4/5

Accreditations

Heppenstalls Solicitors Limited are accredited by

The Law Society accreditation awarded to Heppenstalls Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Heppenstalls Solicitors Limited

Description

We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution.

Rankings by area of expertise

4.8
Excellent
89 Reviews
94%
Value for
Money
11% above
national average
95%+
Success
Rate
15% above
national average
94%
Would
Recommend
13% above
national average
Communication 4.8/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Heppenstalls Solicitors Limited are accredited by

The Law Society accreditation awarded to Heppenstalls Solicitors Limited
Conveyancing Quality Scheme accreditation awarded to Heppenstalls Solicitors Limited

Description

We are Heppenstalls, a team of friendly legal professionals who are accessible, efficient and approachable. Based in Lymington and New Milton, we have provided quality legal services in the New Forest for over 120 years. Our strength is in our people and our company values to deliver a personalised solution.

Rankings by area of expertise

Meet the team of Heppenstalls Solicitors Limited

Roz Caldwell

Roz Caldwell

Court of Protection Specialist

5.0 1

Contact details

01590 689500
enquiries@heppenstalls.co.uk
www.heppenstalls.co.uk

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00 (Open)
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

South Wing, Lymington Town Hall, Avenue Road, Lymington, Hampshire, SO41 9BF

Reviews

4.5 /5 24 Reviews
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Star rating
    Review Source

    Rating

    Review Source

    Clients say

    The firm specialises in wills, probate, conveyancing and property/mortgage matters, with clear expertise in estate administration and residential conveyancing. Clients praise efficient, professional and thorough legal work, attention to detail, and strong case progression. Valued soft skills include clear communication, regular updates, friendliness, reassurance, patience and practical, client‑focused support that makes stressful processes smooth and straightforward.

    clear advice
    practical guidance
    regular updates
    efficient service
    attention to detail
    excellent client care
    professionalism throughout
    friendly staff
    stress‑free process
    prompt communication

    ReviewSolicitors Review List

    Profile image of Mrs & Mrs D

    Mrs & Mrs D

    Wills, Trusts & Probate

    Complete lack of respect shown

    We contacted Heppenstalls to amend our wills due to recent bereavement. We had a face to face on 29th April, instructed the amendments on 6th May after the bank holiday and was told it would take two weeks to receive the amendments draft. We went in to the office on 10th June requesting an update. We were informed that the paralegal was out of the office and had been on holiday which could account for the delay. Our details were taken and we were advised that we would receive a phone call. I phoned again on 18th June to be told the paralegal was off this week and would be back on Monday. I am finding another solicitor to do the job that I am paying for!

    from Heppenstalls Solicitors Limited

    Thank you for your feedback. We are deeply sorry for this frustrating experience, especially during a difficult time following a bereavement We entirely respect your decision to look elsewhere. If you would like to discuss this with us directly, please contact us at your earliest convenience. We wish you the very best.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of anonymous

    anonymous

    Wills, Trusts & Probate

    Very helpful!

    Heppenstalls handled the probate on my Mothers will and were very helpful and patient throughout the whole process.

    Legal experts tagged in
    this review

    legal expert Zafeiris Tsiftzis Zafeiris Tsiftzis

    from Heppenstalls Solicitors Limited

    Thank you for your feedback. We’re pleased to hear that our team provided helpful and patient support throughout the probate process.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified
    Housing & Property

    Conveyancing

    Very efficient and professional service.

    Solicitors tagged in
    this review

    legal expert Anastasia Davenport Anastasia Davenport

    from Heppenstalls Solicitors Limited

    Thank you for your feedback! We are glad to hear you found our service efficient and professional.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of anonymous

    anonymous

    Efficient and understanding

    Handled the estate of my late mother with efficiency and professionalism, communicating every step of the way.

    from Heppenstalls Solicitors Limited

    Thank you so much for your wonderful feedback. We are pleased to hear you found our service efficient, professional and communicative throughout the process.

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Guy Pulfer

    Guy Pulfer

    Probate sale of Mother's house

    Sarah handled the probate sale of my mother's house. She did a great job, always way ahead of the purchaser' solicitors and responded to any of my communications immediately. I highly recommend her services.

    Legal experts tagged in
    this review

    legal expert Sarah Lines Sarah Lines

    from Heppenstalls Solicitors Limited

    Thank you so much for your wonderful review, Guy. We're delighted Sarah could help with the sale of your mother’s house and that you found her communication prompt, proactive and reassuring throughout the process. If you ever need anything further, please don’t hesitate to get in touch.

    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Stephen

    Stephen

    Housing & Property

    Stephen

    We worked with Nathan recently on a conveyancing matter, he was very helpful and attentive, providing regular updates and support. He gave regular updates and was always very quick to respond. Thank you.

    A representative from Heppenstalls Solicitors Limited responded to this review

    Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.

    0
    Collected on: Google collection source logo
    Profile image of Alison

    Alison

    Wills, Trusts & Probate

    Alison

    Thank you for making a challenging situation straight forward. Sadly, my father passed away and you handled probate in a sensitive way dealing with the challenges in a timely manner and always communicating without jargon. I have appreciated the service you have provided resulting in a swift resolution and easing the grief that I have felt. I thank you for your sensitivity and your patience in a difficult time for myself.

    Solicitors tagged in
    this review

    legal expert Anastasia Davenport Anastasia Davenport

    A representative from Heppenstalls Solicitors Limited responded to this review

    Thank you for your kind words. We’re so sorry for your loss and are glad we could support you through this difficult time. We appreciate you taking the time to share your experience.

    0
    Collected on: Google collection source logo

    Reviews

    4.8 /5 89 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm specialises in wills, probate, conveyancing and property/mortgage matters, with clear expertise in estate administration and residential conveyancing. Clients praise efficient, professional and thorough legal work, attention to detail, and strong case progression. Valued soft skills include clear communication, regular updates, friendliness, reassurance, patience and practical, client‑focused support that makes stressful processes smooth and straightforward.

      clear advice
      practical guidance
      regular updates
      efficient service
      attention to detail
      excellent client care
      professionalism throughout
      friendly staff
      stress‑free process
      prompt communication

      ReviewSolicitors Review List

      Profile image of Mrs & Mrs D

      Mrs & Mrs D

      Wills, Trusts & Probate

      Complete lack of respect shown

      We contacted Heppenstalls to amend our wills due to recent bereavement. We had a face to face on 29th April, instructed the amendments on 6th May after the bank holiday and was told it would take two weeks to receive the amendments draft. We went in to the office on 10th June requesting an update. We were informed that the paralegal was out of the office and had been on holiday which could account for the delay. Our details were taken and we were advised that we would receive a phone call. I phoned again on 18th June to be told the paralegal was off this week and would be back on Monday. I am finding another solicitor to do the job that I am paying for!

      from Heppenstalls Solicitors Limited

      Thank you for your feedback. We are deeply sorry for this frustrating experience, especially during a difficult time following a bereavement We entirely respect your decision to look elsewhere. If you would like to discuss this with us directly, please contact us at your earliest convenience. We wish you the very best.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Andrew

      Andrew

      Verified
      Housing & Property

      Excellent service with first property

      Olivia offered clear, practical advice, explained each step in straightforward terms, and kept me regularly updated throughout the process. Her efficiency, attention to detail, and excellent client care made the entire experience smooth and reassuring. I would highly recommend her for mortgage and conveyancing matters.

      Legal experts tagged in
      this review

      legal expert Olivia Hiscock Olivia Hiscock

      from Heppenstalls Solicitors Limited

      Thank you so much for taking the time to share your experience Andrew! We are absolutely delighted to hear that Olivia provided such excellent client care during your mortgage and conveyancing matter. Olivia prides herself on delivering clear, practical advice and ensuring that her clients are kept regularly updated, so it is wonderful to know that she made the entire process feel smooth and reassuring for you. We will be sure to pass your kind words and high recommendation along to Olivia. Thank you for choosing our firm, and we wish you all the very best!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Holly

      Holly

      Verified
      Housing & Property

      First time buyers

      Olivia supported my partner and I through the purchase of our first home. The process start to finish was a breeze thanks to Olivia, she made us feel at ease anwsering any questions/queries we had. We have recommended Olivia to our friends/family as we know first hand she will provide a great service.

      Legal experts tagged in
      this review

      legal expert Olivia Hiscock Olivia Hiscock

      from Heppenstalls Solicitors Limited

      Thank you so much for this wonderful review Holly! Buying your first home is a massive milestone, and we are absolutely delighted to hear that Olivia made the entire process feel like a breeze for you and your partner. Ensuring our clients feel completely at ease and well-supported with every question answered is exactly what we strive for. There is truly no higher compliment than recommending Olivia to your friends and family, and we are incredibly grateful for your support. Huge congratulations on your very first home, and we wish you both a lifetime of happiness there!

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Mark Wild

      Mark Wild

      Verified
      Housing & Property

      Great service

      As ever an excellent service from Heppenstalls, making a difficult process simple and easy with great client care. Thank you Mark.

      Legal experts tagged in
      this review

      legal expert Olivia Hiscock Olivia Hiscock

      from Heppenstalls Solicitors Limited

      Thank you for your feedback. We’re delighted to hear that you received an excellent service, and that the process was made simple and easy with strong client care throughout.

      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of anonymous

      anonymous

      Wills, Trusts & Probate

      Very helpful!

      Heppenstalls handled the probate on my Mothers will and were very helpful and patient throughout the whole process.

      Legal experts tagged in
      this review

      legal expert Zafeiris Tsiftzis Zafeiris Tsiftzis

      from Heppenstalls Solicitors Limited

      Thank you for your feedback. We’re pleased to hear that our team provided helpful and patient support throughout the probate process.

      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Peter

      Peter

      Peter

      Would highly recommend Heppenstalls and in particular Nathan, who dealt with my recent house purchase. Nathan was professional, efficient and responsive to my queries.

      Heppenstalls Solicitors Limited

      Thank you for taking the time to leave a review, we're delighted you were happy with our service.

      0
      Collected on: Google collection source logo
      Profile image of Maja

      Maja

      Maja

      Highly recommended. Sarah took great care about us and all things needed to sell our house. Everything was planned so well, that even after moving abroad our case was looked after and no need for us to come over. Thank you!

      A representative from Heppenstalls Solicitors Limited responded to this review

      Thank you for taking the time to leave a review, we're delighted you were happy with our service.

      0
      Collected on: Google collection source logo
      Profile image of John

      John

      John

      Sarah at Heppenstalls gave an exceptional service. Despite having two failed exchanges due to buyers below us in the chain pulling out, she and her team achieved exchange and completion of our sale allowing us to proceed towards our purchase. Reactions to our emails was quick and concise with questions being dealt with quickly and efficiently. I would recommend Heppenstalls conveyancing service to anyone.

      Legal experts tagged in
      this review

      legal expert Sarah Lines Sarah Lines

      A representative from Heppenstalls Solicitors Limited responded to this review

      Thank you so much for your lovely review – we're really glad you had a positive experience with us.

      0
      Collected on: Google collection source logo
      Profile image of Michael

      Michael

      Michael

      Excellent service

      Legal experts tagged in
      this review

      legal expert Sarah Lines Sarah Lines

      A representative from Heppenstalls Solicitors Limited responded to this review

      Thank you so much for your lovely review – we're really glad you had a positive experience with us.

      0
      Collected on: Google collection source logo
      Profile image of John

      John

      John

      Professional and efficient service, thank you.

      Heppenstalls Solicitors Limited

      Thank you for taking the time to leave a review, we're delighted you were happy with our service.

      0
      Collected on: Google collection source logo

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