Girlings Personal Injury Claims Ltd

01233664711

We are a Kent based company, operating out of Canterbury. We are affiliated to Girlings, who have additional offices in Ashford and Herne Bay. We specialise solely in injury claims (accident claims, medical/clinical negligence claims and criminal injuries) and can advise on a No Win No Fee basis, where appropriate. All our staff are friendly and approachable. Read more...

Address
Stourside Place
35-41 Station Road
Ashford
Kent
TN23 1PP
01233664711
www.girlingspersonalinjury.co.uk

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Accreditations

Other locations

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Available lawyers at Girlings Personal Injury Claims Ltd

Raphaelle Davies

Brian Cowell

Rabina Shrestha

Sue Man

Clare Milne

Michelle Meakin

Jonathan Pidduck

Kate Kennell

Senior associate solicitor

Steevi Henderson

Ruby Stone

Shantala Carr

How Girlings Personal Injury Claims Ltd Compares

Value for money

Limited data.

This firm - 99%

National Average

Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Girlings Personal Injury Claims Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Girlings Personal Injury Claims Ltd. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 100%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Girlings Personal Injury Claims Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Girlings Personal Injury Claims Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 100%

No 0%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Girlings Personal Injury Claims Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Personal Injury

2nd / 7

297th / 2334

Clinical Negligence

1st / 4

160th / 938

Driving offences

2nd / 3

196th / 383

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

5.0/5

Reviews summary

Excellent

69
Very Good

0
Average

1
Poor

0
Awful

0

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Personal Injury

Verified review

Matter Type:

No Win No Fee

Anonymous

July 15, 2025

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Exceptional service. Highly recommend.

This review is for a different branch.

I can’t thank Rabina, Brian and their team enough for the exceptional service they provided throughout my long personal injury case.
From the beginning they took the time to explain every step of the process and kept me informed every step of the way. It was clear that they genuinely cared about my well-being and not just the case itself.
Their knowledge of law and the level of care gave me the confidence to trust them and after almost 3 years they managed to secure a fair settlement for me.
A heartfelt thank you especially to Rabina who originally took on my case. She showed genuine care and I felt confident from the start that I had chosen the right solicitor.
I highly recommend Girlings and I am grateful for all their hard work.

Lawyers named in this review:
Brian Cowell Rabina Shrestha

Brian Cowell

Rabina Shrestha

A representative from Girlings Personal Injury Claims Ltd responded to this review on 16 July, 2025:

Thank you so much for your kind words and detailed feedback. We're truly glad Rabina, Brian, and the Personal Injury team could support you through your case with care and professionalism. It means a lot to know you felt confident and well-informed throughout. Wishing you all the best moving forward.

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Verified review

Mr Ralph

June 18, 2025

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5 Star Service

This review is for a different branch.

A pleasure to deal with, professional throughout.

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

A representative from Girlings Personal Injury Claims Ltd responded to this review on 19 June, 2025:

Thank you for your kind words. We’re pleased to have provided you with professional and enjoyable service. Best regards, Girlings Personal Injury Claims

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Verified review

Giuseppe

June 12, 2025

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Collected on:

Compensation Claim

This review is for a different branch.

My experience was very trying but very worth while finally getting closure for my ordeal

Lawyer named in this review:
Sue Man

Sue Man

A representative from Girlings Personal Injury Claims Ltd responded to this review on 16 June, 2025:

Thank you for your feedback, Giuseppe. We're glad we could help you reach closure, and we wish you all the very best moving forward.

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Verified review

Anonymous

May 15, 2025

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Compensation claim

This review is for a different branch.

I had received advice from Girlings a few years ago so felt confident to talk to them again after being involved in a car crash that resulted in a fractured spine and major back surgery. Girlings took on my case on a no win no fee basis. The process was made as clear and easy as possible and I received very good advice and guidance from Raphaelle. I would definitely recommend Girlings services going forward.

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

A representative from Girlings Personal Injury Claims Ltd responded to this review on 19 May, 2025:

Thank you for sharing your experience. We're sorry to hear about your accident but pleased that Raphaelle and the team could provide clear, supportive advice during such a difficult time. It’s great to know the no win no fee arrangement and guidance made the process easier for you. Your recommendation means a lot to us, and we wish you continued recovery and all the best moving forward.

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Clinical Negligence

Verified review

Matter Type:

Hospital Negligence Claims

Karen

May 12, 2025

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Highly Recommended

This review is for a different branch.

Following the death of my partner, Sue Man at Girlings was outstanding in handling my clinical negligence claim. Sue demonstrated genuine care, empathy and support throughout a very difficult time. At every stage, Sue communicated the legal process and terminology with patience and clarity, to ensure my understanding was clear. Her expert knowledge and commitment to my case resulted in an outcome that far exceeded my expectation.
I am truly grateful to Sue and would highly recommend her services to anyone facing similar circumstances.

Lawyer named in this review:
Sue Man

Sue Man

A representative from Girlings Personal Injury Claims Ltd responded to this review on 14 May, 2025:

Thank you for your heartfelt feedback, Karen. We're truly grateful for your trust, and we're glad Sue was able to support you with care and expertise during such a difficult time.

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Clinical Negligence

Verified review

Matter Type:

Medical Negligence

Janet Marsh

April 14, 2025

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Collected on:

Medical Negligence Claim

This review is for a different branch.

I can honestly say, that I have received the best service from Brian Cowell, of Girlings Personal Injury Claims Ltd. I was undecided about making a claim for medical negligence and waited many months before taking advice. After supplying as much detail and evidence that I could, Brian was able to confirm that I did have a case. His attention, help and advice throughout helped me to remain confident. I was kept updated on all aspects throughout, and received honest feedback to help me make that final decision to settle. The final settlement achieved was as hoped for.
Although I never met Brian personally, I would happily recommend his services, and indeed Girlings.

Lawyer named in this review:
Brian Cowell

Brian Cowell

A representative from Girlings Personal Injury Claims Ltd responded to this review on 15 April, 2025:

Thank you for your thoughtful review, Janet. We're delighted Brian provided the support and guidance you needed throughout your case. Your recommendation means a lot to us!

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Personal Injury

Verified review

Matter Type:

Accident Abroad

Ken Thacker

January 02, 2025

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Collected on:

First class

This review is for a different branch.

Our claim was dealt with efficiently and very professionally, and with great care for our individual needs. We hope not need this service again, but if we do, we will certainly go to Girlings and recommend others to do so.

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

A representative from Girlings Personal Injury Claims Ltd responded to this review on 09 January, 2025:

Thank you for your thoughtful feedback, Ken! We’re pleased to hear that your Personal Injury claim was handled efficiently and professionally, with attention to your individual needs. Raphaelle will be so pleased to read your review.

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Personal Injury

Verified review

Matter Type:

Accidents In Public Places

Anonymous

December 24, 2024

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Excellent

This review is for a different branch.

I experienced a Trip and Fall.
After my initial enquiries regarding liability it was obvious that this was a legal mine field.
I contacted Girlings Personal Injury Claims and was referred to Raphaelle Davies. From that moment until a successful conclusion I was kept informed and treated with the utmost of respect and regard.
I would not hesitate in recommending Raphaelle.

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

A representative from Girlings Personal Injury Claims Ltd responded to this review on 09 January, 2025:

Thank you for your kind review! We’re so glad to hear that Raphaelle was able to guide you through the personal injury process with respect and clear communication, leading to a successful outcome. Your recommendation means a lot, and we truly appreciate your trust.

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Verified review

Duke De Rosa

September 19, 2024

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Excellent service

This review is for a different branch.

From the beginning of my journey with Girlings and Sue, it has been nothing but open, friendly and informative. Every step of the way, Sue went out of her way to help or give me advice. I cannot thank her enough for her hard work on my case.

Lawyer named in this review:
Sue Man

Sue Man

A representative from Girlings Personal Injury Claims Ltd responded to this review on 23 September, 2024:

Thank you for your wonderful review. We’re so pleased to hear that your experience with Sue has been open, friendly, and informative. It’s great to know that Sue’s dedication and support made a significant impact on your journey. Your gratitude means a lot to us, and we’ll be sure to pass on your thanks to Sue. If you need anything in the future, don’t hesitate to reach out. Thanks again.

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Verified review

Adam R

August 17, 2024

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Great Support By Girlings

This review is for a different branch.

Rabina from the Personal Injury Claims Department at Girlings Solicitors was outstanding throughout this long claims process. I now feel a relief this case is now closed and without the Girlings team Im sure it would had been even longer.

Lawyer named in this review:
Rabina Shrestha

Rabina Shrestha

A representative from Girlings Personal Injury Claims Ltd responded to this review on 19 August, 2024:

Dear Adam, Thank you for your kind words. We’re pleased to hear that Rabina and our Personal Injury Claims team were able to assist you efficiently throughout the process. Your satisfaction is important to us.

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Reviews collected from

Chris

July 19, 2021

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Chris

I was involved in an accident with a car while riding my cycle. I chose Girlings to represent me and I cannot fault the way they have handled my claim. Raphaelle was extremely professional, making sure I understood each stage of the process and always acting in my best interests. I am more than satisfied with the conclusion of my claim and compensation. I would definitely recommend Girlings to anyone needing the services of a Personal Injury Claims Solicitor.

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June 25, 2021

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A client

Girlings took on my case (after another firm messed up). The time, patience, professionalism and out right hard work Kate Kennell and her team put into my case was truly outstanding. A true testament to their work ethics and passion for what they do.

From the start, Girlings made haste on all the wrong doings from a previous firm, quickly acting in the sole interest of helping me get my case to the necessary stages that it should have been at the time my case was taken over. With perseverance, endless amounts of persistence and a great amount of diligence they maintained contact with me, ensuring I was always in the know of what was happening at any one moment. Despite the myriad of emotions I experienced through the case, they always remained calm, calculated and caring.

The result of all the hard work by Kate Kennell and her team resulted in a settlement for an accident that was truly life changing.

I would recommend Girlings without a shadow of a doubt, to anyone who has a Personal Injury claim. If anyone is indeed in need of professionalism, knowledge, advice, and a company who go above and beyond to get the best result for their clients then this is the company for you.

If Girlings take on your case, smile and know these professionals will get the job done.

Lawyer named in this review:
Kate Kennell

Kate Kennell

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Peter

June 21, 2021

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Peter

Not hassled once, very understanding and patient and always kept me in the loop. I wasn't going to bother with a claim but by God am I glad I did, Raphaelle at Girlings Canterbury was my solicitor and she was awesome and took care of matters allowing me to try and recover physically and mentally 5 gold stars. Thank you for your help and guidance
Pcm

Lawyer named in this review:
Raphaelle Davies

Raphaelle Davies

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Sheila

April 22, 2021

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Sheila

I approached Sue Man at the company who gave me some advice about a potential negligence claim that left my daughter disabled.

I have to say that it was some of the most thorough, but concise information I have ever been given.

Sue's ability to get to the facts with speed are impressive!

Thank you for your time, your empathy and your professionalism.

Lawyer named in this review:
Sue Man

Sue Man

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Jemma

April 06, 2021

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Jemma

Excellent company with clear, informative service. Very sensitive and felt advocated for.

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