Bethan
Collected on:
Extremely Disappointed with Service
This review is for a different branch.
I had a very frustrating experience with this firm and would strongly advise others to look elsewhere if they’re hoping for a smooth, efficient process.
I was initially assigned Joulia, whose communication and service were extremely poor. Things did not improve much when I was passed over to Jackson. He was consistently hard to reach, and I had to chase him multiple times just to get basic updates. It became clear he was overwhelmed with workload and simply couldn’t cope.
The delays and lack of attention to detail caused serious friction with the seller’s solicitor, who had to repeatedly correct Jackson due to avoidable errors. What should have been a relatively straightforward process ended up taking six months to complete.
Even after completion, I was due a payment from the bank that Jackson held onto – and I only received it because I remembered and followed up myself. I'm genuinely concerned I wouldn't have received it at all had I not chased.
This wasn’t a one-off hiccup. It was a pattern of poor communication, inattention, and disorganisation from start to finish. I absolutely do not recommend this firm to anyone looking for a reliable or professional solicitor.
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