PLS Solicitors

I would massively avoid! We had an awful experience from the beginning. Communication was shocking, we had our case handler removed and just handed a new one with no explanation or notice. They also didn’t pay the correct redemption figure to our previous mortgage lender, and are happy to just walk anyway leaving us to deal with their failings, showing no accountability or support for the situation they caused. Poor customer service.

Selecting PLS is the worst decision I have ever made. I used them for a property purchase in 2020 and that decision haunts me to this day - the issues I am now uncovering after 6 years and the lack of engagement to resolve them mean I cannot encourage others more strongly to use an alternative. Even the post completion team on the phones express their frustration at how slow the solicitor teams are to respond. Recently when I said to one that I had emailed the ResiFlexi team a couple of days ago with an urgent issue they said "there's no chance they will have looked at it yet". The irony of being called pls when they make you beg for any sort of response. I have made an official complaint to the compliance team and to add insult to injury the team on the phone won't even speak to me because of the mark on my account.

I very rarely leave negative reviews, but I feel I have no choice in this instance. The post-completion service from PLS has been extremely disappointing. My car park space has still not been transferred into my name, and I have been trying to get a response for over two months with no progress. Each time I call, I am placed on hold, and no manager is available to speak with me. Three weeks ago, I was assured by a member of the team that their manager, Louise Kirk, had escalated the issue and that I would receive an update the same day. Unfortunately, I have heard nothing since. Despite making two further attempts to follow up, there has still been no resolution. This situation is now becoming increasingly serious, and I would urgently appreciate a response and a clear timeline for resolving this matter.

I’m a first time buyer and I would highly recommend these. I didn’t have a clue what I was doing through out this process but they guided me and helped me out at everything step. Would like to thank Lydia Atkinson she was great

I wouldn’t recommend this company as they have hidden charges that they only bring to light once you’ve made your first payment, so then it feel like entrapment and when you try to call them directly to discuss they continually end your call so you can’t get through to them

⭐⭐⭐⭐⭐ Outstanding Service from Emma SU and PLS Solicitors! We recently completed our home purchase, and we cannot express enough gratitude to our solicitor, Emma SU, and the entire team at PLS Solicitors. From the day we reserved our property right up to the final completion, Emma was with us every single step of the way. As buyers, having clear communication and guidance is crucial, and Emma made the entire process so smooth and stress free. She is exceptionally intelligent, approachable, and professional. No matter how many questions we had, she always replied to our emails promptly with clear, thorough, and reassuring explanations. We never felt left in the dark. The level of dedication and perfect handling of our conveyancing by Emma and her team was truly outstanding. They went above and beyond to support us throughout this journey. If you are looking for a reliable, efficient, and highly knowledgeable solicitor, we wholeheartedly and 100% recommend PLS Solicitors, especially Emma SU. Thank you so much, Emma, and Team PLS, for your exceptional work and support. We wish you all the very best for the future!

We used PLS for the purchase of our property last year. Communication from the company has been far from satisfactory with the majority of updates only provided when I chased for details. Along with this we have since discovered that, despite receiving all fees, PLS have not informed the freehold company of the transfer of ownership until this was raised to them by myself. In order to get an accurate timeline of my case file I requested a SAR, I was informed there is a charge of £95 for this request but ICO regulation states they cannot charge a client to access data held against them. PLS will take any opportunity to add fees to the file and do none of the work expected within a reasonable timeframe.

Very slow and frustrating conveyancing experience. We instructed PLS on 8 June and initially aimed for an end-of-August completion, but enquiries weren’t raised until August despite repeated chasing. There were also communication issues, an incorrect file uploaded to our portal, and delays in receiving responses. We ultimately completed towards the end of September — the very last possible day before our mortgage expired. While we’re grateful we eventually got the keys, the process was unnecessarily stressful and we felt we had to chase for progress throughout.

I would seriously urge you to consider another solicitor firm. It took PLS 4 and a half years to "complete" a transfer of equity. Passed from pillar to post, no dedicated case handler, incomplete documents, wrongly addressed documents, incompetent administration for files, no updates for 8+ weeks at a time, I had to personally intervene and reach out to senior leadership at Homes England to expedite the application After receiving updated title deeds, Land Registry still had the application as pending and not complete, 9 months after documents received. It has been the worst experience of my life - the sheer amount of stress at the idea of losing my home due to incompetence from PLS.

We had a very positive experience with PLS Solicitors throughout the purchase of our new home. The team was professional, helpful and supportive from the beginning right through to completion. Communication was clear, and we were kept informed about the progress of our purchase at each important stage. Whenever we had questions or needed clarification, the team was helpful and made the process easier for us to understand. A special thank you to Jemma and the team for their assistance, patience and professionalism. We are delighted that our purchase has now completed successfully and we can finally collect the keys to our new home. We truly appreciate all the work that went into making this possible and would happily recommend PLS Solicitors to anyone buying a property. Thank you once again for helping us reach this exciting milestone! 🏡🔑