PLS Solicitors

I had a very frustrating experience with this firm and would strongly advise others to look elsewhere if they’re hoping for a smooth, efficient process.

I was initially assigned Joulia, whose communication and service were extremely poor. Things did not improve much when I was passed over to Jackson. He was consistently hard to reach, and I had to chase him multiple times just to get basic updates. It became clear he was overwhelmed with workload and simply couldn’t cope.

The delays and lack of attention to detail caused serious friction with the seller’s solicitor, who had to repeatedly correct Jackson due to avoidable errors. What should have been a relatively straightforward process ended up taking six months to complete.

Even after completion, I was due a payment from the bank that Jackson held onto – and I only received it because I remembered and followed up myself. I'm genuinely concerned I wouldn't have received it at all had I not chased.

This wasn’t a one-off hiccup. It was a pattern of poor communication, inattention, and disorganisation from start to finish. I absolutely do not recommend this firm to anyone looking for a reliable or professional solicitor.

I think I had a brilliant house purchase ride with them. They are informative. I think they are also affordable.

My experience of PLS has been absolutely horrendous, they were virtually uncontactable throughout the process and I wasted many hours on the phone waiting for someone to pick up. Every single document I submitted or progress that should have taken place I had to chase to ensure they had received or actioned correctly. An example of this (of which there are many more) is when issued with my 'final bill of costs' which was incorrect I was told 'we weren't sure if you were using a mortgage to purchase the property' of course by this stage I already had my mortgage approved and has already been submitted to PLS as my proof of funds, it took 4 attempts at my final bill of costs' to get it close to accurate, although I am still contesting an inaccuracy that I decided I had to pay to avoid slowing the procedure down even more. They requested duplicates and even triplicates of some documentation claiming they had not received it or giving a loosely linked (and untrue) reason as to why they needed further documentation or duplicates. Every step of the journey was stressful, drawn out and completely inefficient. 6 months after beginning of the process, the week of exchange came, at this point I was asked to resend information which had been sent 5 months prior and not sent to the relevant parties - this slowed exchange by a week. Nobody took ownership or responsibility for my case and their service was appalling front start to finish. I would avoid using them at all costs.

Bought my new build home using PLS as my solicitors. Fantastic service throughout communication was consistent. I wanted my completion date bought forward by a week and they communicated with my builders to make this happen. Siborne Anthony ans Dan we’re great.
Thank you for everything
Cassandra

Quick, Easy and stress free. Siobhan has been wonderful in keeping us informed with regular updates.

Mohammad Khan was fantastic. Explained every step and had great approach. Communication was excellent especially in a pandemic. Made everything easy for us. First class service from him and team. Thank you would definitely recommend to anyone.

If there’s one thing you do to ensure you have a stress free or rather a minimal stress home buying process, it’s to avoid this firm at all costs. Even if it is ‘highly recommended’, do not do it.
S They do not respond to emails, avoid your calls, do not follow up on any tasks, and partners who are handling your cases disappear on annual leave without handing over your case to anyone else, leaving your home buying process in limbo if someone has jetted off to Spain with their family.
When buying a home, buyers deserve peace of mind and to feel comfortable with the advice they are given. I could not detail a single moment where I have felt that with this firm. I implore you to make better choices than I did and go with someone else. Paying clients deserve better and this firm is not it.