PLS Solicitors

Dear Mr Taylor, Thank you for taking the time to leave your review. We’re sorry to hear that you were unhappy with your experience. We understand how important clear communication and support are throughout the conveyancing process, and we’re sorry that you felt these were lacking during your experience. For all our clients, completion statements are provided in advance of completion to give an opportunity to review the figures and raise any queries with us before completion. This also allows us to clarify any financial arrangements or information where further detail may be required, helping to ensure the figures are accurate and complete ahead of completion. We appreciate you sharing your feedback, which will be passed on to the relevant teams as part of our ongoing review of the service we provide. Kind regards, Team PLS

Dear Riam, Thank you for taking the time to share your feedback. We are sorry to read that you remain dissatisfied with your experience. We take concerns such as these very seriously and have made attempts to identify your matter so that we can fully investigate the issues you've raised. Unfortunately, despite requesting further information, we have been unable to identify your case. We would genuinely like the opportunity to review your concerns and understand what has happened. If you are willing to contact us with your full name, property address, or matter reference, please email our Client Services Manager at kmohindra@pls-solicitors.co.uk, and we will ensure your comments are investigated thoroughly. We are committed to providing a high standard of service and welcome the opportunity to look into this further. Kind regards, Team PLS

Dear Kevin, Thank you so much for your kind words. We’re thrilled to hear that Lydia and the team were able to guide you through every step of your first-time buying journey. It’s wonderful to know you felt supported throughout the process. Thank you for recommending PLS Solicitors, wishing you all the best in your new home! Team PLS

Dear Brazier, Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is certainly not how we want our customers to feel. A manager has reached out to discuss your concerns directly, and we hope this helps clarify the situation and resolve things for you. We appreciate you bringing this to our attention. Team PLS

Dear Daniel, Thank you for taking the time to share your feedback. We’re very sorry to hear that you had a poor experience and that the process felt difficult. This is never the service we aim to provide. We would really appreciate the opportunity to look into what happened so we can understand your concerns and learn from your experience. If you’d like to discuss this further, please contact our Customer Service Manager at KMohindra@pls-solicitors.co.uk and we will be happy to review the matter for you. Wishing you all the best for the future. Team PLS

Dear Nathalie, Thank you for taking the time to share your feedback. We’re delighted to hear that you had a good experience with PLS and that Mairtin was so helpful throughout the process. We’ll be sure to pass on your kind words to him. It’s great to know that his support and efforts to help speed things up towards the end were appreciated. Thank you again for choosing PLS, and we wish you all the very best for the future! Kind regards, Team PLS

Dear Wendy, Thank you so much for this wonderful review! We're sorry the sale itself proved difficult and delayed, but we're delighted to hear that Catherine remained proactive, calm, and reassuring throughout. It's lovely to know she kept you updated, explained every step clearly, and made sure you never felt on your own when issues arose. That's exactly the support we want every client to have. We'll be sure to pass your kind words on to Catherine, she'll be thrilled to know how much you appreciated her professionalism, patience, and kindness. Thank you again for recommending Catherine and PLS Solicitors, and we wish you all the very best! Best wishes, Team PLS

Dear Matthew, Thank you so much for your kind words! We're so pleased to hear that Matty's knowledge and professionalism made the process easy to navigate from start to finish. We'll make sure your feedback reaches Matty, he'll be delighted to hear it. Thank you again for recommending PLS Solicitors, and we wish you all the very best! Best wishes, Team PLS

Dear Samantha, Thank you so much for your wonderful feedback! We're so pleased to hear that your move went smoothly and that Matty kept you well informed at every stage, clear communication makes all the difference during a house move. Matty will be delighted to receive your kind words, and we'll make sure they're passed on to him. Thank you again for choosing PLS Solicitors, and we wish you every happiness in your new home! Best wishes, Team PLS