Alison Law is a complete disgrace, don't believe their lie's of excellent customer service when you buy.
We are going through the process of renewing my wife's UK visa, the service we receive is nothing short of embarrassing. The visa expires on 22-Nov therefore time is tight, there is no urgency from them at all.
They refuse to respond to emails, promise they will call and never do, and clearly have zero interest in customer service or customer respect.
Our initial contact, Nadeem, doesn't reply to emails and hides. We were then passed on to Bahdshah, he was ok on one call, but now doesn't reply to our emails. I escalated to Talat who promised that things would improve, they haven't and now she doesn't call when even though she has set a time to call.
There is no way to escalate further.
This company doesn't care about you, do not be fooled. Take your business elsewhere.