December 31, 2020
Collected on Google
20201231083920
Ina
Please avoid this firm , they are not what they claim they are, they will take your money and that's it. I am a Lithuanian citizen married to a Turkish citizen who lives in Turkey and I am have been living in UK for 16 years. On 27th of May this year I was looking for immigration visa solicitor, because I want my husband to join me. Found Alison Law solicitors, phoned and was told that this firm has highest successful rates and I was assured that my visa application will be processed without any problems within 6-12 weeks. Made a payment straight away and my case was given to Nadeem Akhtar. At first everything seemed ok, he was very helpful, I have to admit that it wasn't easy for me to combine work and getting all the documents that I needed, as we were still in lockdown and it took me some time. But after some time I have noticed that he wasn't reading my emails, because after I have sent him an email there was no response for 2 weeks, I would phone him and he would tell me that he will check his email as soon as he gets into the office and would ask me when did I send him the email. And this happened many times. Ok, I understand that we are all busy, and during this time it's not easy and thought that I will give him some more time. By the end of June I have managed to get all of the documents that I needed and on 13th of July Nadeem assured me that he will complete the application by the end of that week, unfortunately this didn't happen. I have tried to call him the following week and the week after he wasn't replying to my emails, wasn't picking up my calls and wasn't returning my calls either. August passed, September came, and every time I phoned the secretary was telling me that he will call me back, never happened, then at some point I had enough and asked if there is possibility to pass my case to someone else, because I'm having problems with Nadeem, then secretary took a complaint from me and the very next day I was contacted by Sarah Idris assistant of Nadeem, within a few days everything was ready, and my husband had an appointment at visa application centre on 24th of September unfortunately Nadeem failed to provide us with legal representation letter on time and I was told that he will send this letter to the application centre, but I don't believe that was possible. Unfortunately my husband's visa was declined, due to missing documents. On 16th of October this year I contacted Sarah Idris and informed her that my husband's visa was refused, we had 28 days to apeal Nadeem emailed me and said that we have to apply again, we exchanged a few more emails and that's it, he is not replying to me and not answering my calls again. I spoke to his assistant and she booked me for a phone consultation with Nadeem on 2nd of October at 10:30 am, never received the call, tried to call him he's not answering my calls at all, I spoke to Sarah couple of times, she assured me that application will be completed within the week, didn't happen. I was in so much distress and I really didn't know what to do and who to speak to. I would've understood if he told me that he doesn't want to do this job or he can't, take your money and go somewhere else or just could've given my case to someone else? I simply wanted this to be done without any problems and delays.I have sent a complaint email to the complaints department on 14 of November, but unfortunately had no response. A week later after the complaint email Nadeem's Akhtar's assistant got in touch with me and she has booked us for biometrics appointment on 30th of December and told me that we will get our legal representation letter before our appointment, unfortunately it didn't happen again. It's very frustrating and causes loads of stress. I feel robbed of time and money, I rarely complain in life because I understand that sometimes things go wrong, we all might have some obstacles, but come on! 6 months and still nothing.
I'm not saying that everyone at Alison Law solicitors is the same,but I spoke only to a few people who do their job.
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