An outrageous experience, big disappointment of their "service" . I really cant explain how comes, they have so many good reviews, because the reason of choosing them was based on their reviews, which most probably they are all fake.
On 25th of april 2024, I randomly contacted them on internet, thinking choosing an outside firm, away from London might be more convenient price wise, a price which i can afford for my immigration settlement in UK. They have asked of me 1080 pounds in advance, just so they could proceed with my case. Since the start when i spoke with Mr Ansar Hussain, a receptionist which is the front person when you call for first time, and when you try to get some free advice from them, as they say the advice is free if you sign up with them, the only one who delivers some answers is this person. Since the start when i spoke with him, it has raised red flags, but i thought im running out of time in keep searching other firms, since i have to start since early phase for my paperwork, and i stopped doubting and i carried on. Even though he did not have the patience to listen to my entire situation, regarding some clarifications about the right method in calculating my absences in UK, and since i was discouraged by the previous lawyer from a London firm, which i paid for an hour consultation, saying i may be denied for the settlement because they may calculate another way rather than the consecutive years of stay, in this case exceeding the days of absences, might not have any chance for approval, whereas Mr Hussain neglected this fact, and said if you dont believe in the lawyer who has told you and you doubt, then how do you want to collaborate with us by not believing anything we say? I would expect him of not saying that, and he refused to listen to the entire scheme i was trying to elaborate, to make myself clear, many times he cut me off, he wanted to cover me only with his speech, by giving his best guarantees that the previous lawyer doesnt know her job, and is the way he say it is and i have chances for approval. In any case, selling me illusions , he was not a legal advisor, he was leaving me on the phone for minutes waiting, saying he needs to ask the lawyer for the questions i was raising, i dont understand why in this case, the lawyer did not get in touch with me personally, so he was the middle man of the entire situation, and when i was about to make the payment, he asked me if he could stay on the phone with me while i make the transfer... for some reason again i found it strange for him saying that, but i tried to ignore it. After the payment was done, then the nightmare began. There was a contract for me to sign, sent from Habib Ahmed which contained Client ID request and MCR client care letter immigration, a contract that had my address incorrect and even though i paid for a fixed fee, in the contract on T&C, were other stipulations of paying the lawyer per hour and different sorts of situations written, which did not makes sense to me, signing for something like that. I decided i have to call them back to clarify this contract and be rectified such as address and make the contract accustomed to the client's needs, and the only thing they kept saying is that the contract is generic and is sent to all of client, and not individually, and someone will call me back to fix it, and nobody did. The telephone appointment with the potential lawyer Mr Nadeem Akhtar supposed to be on 29th of april 2024 at 11 am,and he never showed up. I reached his office, asked about him, and his receptionist replied that he was too busy to get in touch with me and he is not in the office anymore. She did not rearrange another meeting with the lawyer, saying he will get back to me sometime when he is free, which could never be. Eventually the red flags since the start combined with the dishonour of the meeting and lack of integrity and values, made me take the decision to stop collaborating with them, and to ask for a refund of my money. At the moment the payment went through, there was mentioned that if in 14 days no lawyer gets in touch with me, i have the right to ask for my money back. There was no policy into place, i did not sign any contracts with them, absolutely nothing. I got an anonymous call one day, saying was from Alison law, a lady who said that if they refund me the money, there will be accordingly to their policy, a consultation fee of 250 pounds,a fee which wasnt mentioned anywhere, since i have not signed anything. I was very annoyed of the fact that they dare to retain some of my money unfairly, for a consultation that did not even happen between me and the lawyer to say that they would have the right to hold the consultation fee. In any case, i did not agree with it , and i kept saying i want all my money back. Later on, Mrs Saima Kauser, the lady which deals with the refunds, she has attached me a file with the cancellation outcome, saying they will retain 780 pounds this time, because they believed they have done their part of their work, like sending email, phonecalls(most of them being the phonecalls i did to clarify the contract which noone fixed it, and asked for my refund), proceeding with my documents, (which i have never sent), administrational duties etc. My eyes could not believe of the distorted reality they have created in their advantage, so they take most of my money based on no foundations. I have not sent my ID, i have not sent documents, they do not know anything about me, the only thing they know is my name, phone number, email, the days of my absences regarding my stay in UK, and address. They can not prove me in any case that they have worked on anything for me, to say they have the right to hold on to my funds. Is more than a month now since they have not refunded me the amount of 1080 pounds, and i reported them everywhere i could, and leave the institutions works for me, to save me from this demonic act, ilegal act in betraying customers, and keep the money, without providing any service, neither send a refund.
