Horwich Cohen Coghlan Ltd

This review is for a different branch.

I was "recommended" these by my insurance company (little did I know they'd receive a referral fee, convenient!) Almost 6 years ago, I've had several case handers, dozens of ignored emails and even more ignored calls and voicemails. If anything, they have hindered my case and prolonged my ongoing chronic pain from a simple non fault accident. Their website only seems to show positive reviews, but don't be fooled. When I asked to leave, their compliance officer said he would ask his "friend at the rugby club" if he would take on the case, this never materialised and said person has now "left" HCC

This review is for a different branch.

I used this company as they were referred via my insurance company. Communication was a little slow in the beginning but it was just as the Covid pandemic was starting so I think lots of companies were overwhelmed. Most of the treatments were arranged through them and so I didn’t need to pay until the settlement.”
Although it has taken nearly 6 years to conclude once I was in touch with Estelle Gallagher speaking to them because easier and communication became more frequent. She was always there to help with any of my questions and kept me updated on the claim.

This review is for a different branch.

From the start of the process, HCC solicitors went above and beyond. I'd like to say, a very big heart felt thank you, to Nicole and Emma at HCC,they kept me in the loop every step of the way. From updates, checking up to monitor my progress, arranging all the help, making sure I was looked after,and much, much more. A very kind and friendly approach from the start. Updated regularly on the progress of my claim, I couldn't have asked for a better team to help me. Once again, thank you Nicole and Emma for the hard work, and support along the way. I'm over the moon with the final results of there hard work, I would highly recommend HCC, the outcome of my claim was more than I had hoped for, thank you.

This review is for a different branch.

HCC agreed to take on my case following it being dropped by my previous solicitors. As the previous solicitors felt I wouldn't win my case. HCC did not believe that to be the right decision and helped me to push forward with my case.

They were friendly, very approachable, professional, demonstrated great empathy and supported both my wife and I through every step of the process. Especially when some of the information that had to be relayed by them to us was very difficult to hear.

They took time to explain, in layman's terms, why certain information was required and gave timescales to help manage expectations, which in turn helped to reduce stress and worry, during what was already very stressful and worrying times, due to my diagnosis.

I'm so thankful for the efforts of Mike Molloy and Firdous Patel in helping us win our case and come to a satisfactory settlement with the defendant.

HCC have made a massive difference to how our future looks and I couldn't recommend them highly enough. We will be forever grateful for everything they have done for us during our journey through the medical negligence claim process.

This review is for a different branch.

The initial solicitor was slow and unhelpful and was poor at keeping me updated regarding my case. However, Estelle and Philippa took over my case. Estelle was particularly helpful and reassuring. Regularly updated me and advocated for me.

This review is for a different branch.

Estelle surprised me as I’ve worked with all types of solicitors over the years and I found she has been the most professional and efficient. She targets any faults or issues quite quickly and responds on time that helped the process a lot, put me at ease that I didn’t have to keep requesting things or asking for advice, I was kept fully aware at all times, she is truly the best solicitor who knows her work and works with passion you couldn’t want or ask for more than that especially after having an accident..some of us experience trauma and other issues ie prolonged injuries etc and I appreciate Estelle truly taking quick action on sending me to all of my assessments and advising to receive the care I needed at the time she is the best it has changed my whole prospective on injury lawyers and solicitors on a whole. You’re lucky to have Estelle working with your firm and she should be treated as a top rated solicitor as she treats all her clients like they are top rated clients I loved my experience which I can’t believe I’m saying considering the circumstances lol but thank you Estelle you deserve a raise and like I said in the email that I am so pleased with Estelle’s work and the firm she works for that I am willing to donate to the firms choice of charity also please thank you all and keep being YOU Estelle. Thanks again