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How Horwich Cohen Coghlan Ltd Compares

Value for money

This firm - 92%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Horwich Cohen Coghlan Ltd on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Horwich Cohen Coghlan Ltd. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 6%
Overpriced 53%
About Right 40%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 94%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Horwich Cohen Coghlan Ltd and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Horwich Cohen Coghlan Ltd performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 94%
No 6%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 93%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Horwich Cohen Coghlan Ltd and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Horwich Cohen Coghlan Ltd compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 93%
No 7%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Horwich Cohen Coghlan Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.6/5

Reviews summary

  • Excellent

    149
  • Very Good

    13
  • Average

    1
  • Poor

    0
  • Awful

    12

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Angela

Angela

October 17, 2024

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Hit and run accident

The new team of solicitors and staff were good, The previous not so good, I didn’t like the way I was approached whilst in hospital and heavily drugged up, I can’t remember being in hospital never mind signing paperwork, If the new team hadn’t come in I was ready for leaving

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Max

Max

October 17, 2024

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Mistakes and delays

I'm in my 5th year of a case with HCC, it's not been a good experience - at all.

Changes of solicitor, errors, slow service.

Most recently a confidential medical document handling error that has caused significant issues in the case - only identified by myself (a common theme, all errors have only been caught by my reviews of paperwork) - which there seems little urgency to resolve.

Getting responses can take weeks. Not acceptable.

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Vayerr

Matter Type:

Road Traffic Accident

Vayerr

August 21, 2024

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Ridiculous and Unprofessional

Joke of a company. I'd make a better solicitor after spending 5 mins on Google. Absolutely shocking communication with myself and between the team at HCC.

Case has been ongoing for 4 years now. Endless months without response to my emails and without any updates at all. 2 solicitors have quit and I wasn't informed till I rang and the 3rd one couldn't be bothered to contact me and once he has (only because I chased this up), he couldn't be less "useful" if he tried.

I've been told A, B, C and D by same and different solicitors but suddenly someone changes their mind and it's X, Y and Z.

No handover at all between solicitors, nobody knows anything, they try and steal money from you by claiming more needs to be paid despite VERY CLEAR paperwork stating otherwise but until you argue it and point it out, they won't take notice of.

Complaints team is absolutely unprofessional too. Been told complaint can take 8 weeks to be dealt with. It's been approx 20 weeks and not a single response to my follow ups. Next step is Ombudsman so that's where I'll be going.

Absolutely awful company. Do not recommend them at all. Wouldn't wish them on my worst enemy.

(Oh and I have everything in black and white clear emails so it isn't just a random rant)

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Wayne

Wayne

February 13, 2024

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Waste of time

Hi I have been dealing with my claim for 3 years plus, have had 2 points of contact both have wasted my time with little or no contact, Kieron Atherton

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amber

Matter Type:

Car Accident

amber

October 05, 2023

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Collected on:

been waiting two years

i had an accident in October 2021 and hcc was supposed to be in charge of my whiplash claim as soon as i got the portal to document my accident the problems started such as not being able to fill in all details as website simply wouldn't allow it I've contacted via phone and email and am just told to wait for a response which I've now been waiting two years for i call minimum once a month since October 21 and in the past months ive noticed my calls are being ignored ? as if my numbers been black listed or something im absolutely appalled as i had even spoken to the manager nasima patel via call and email who assured me she would get back to me and now does nothing but ignore me if someone could give me a call on 07477880515 or email me at ambersheavynxxx@gmail.com would be great as only been wating 2 years thanks

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Leroy

Matter Type:

Car Accident

Leroy

October 02, 2023

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Collected on:

If your reading this please find a new legal team your not crazy

Treated like a deceiver my case and injuries trivialised. Case not taken seriously coming up to 4 years of waiting because I wouldn’t accept the initial offer no medical help beyond the standard physio they offer over video call the MRI that shows my injury was ignored all the blame fell on the health professionals who has no governing body and can say what he wants when he wants and their is nothing you can do about it. If you want to see another healthcare professional they charge you personally.
If you having doubts about weather your being supported your not alone. The complaint office isn’t there to support you he just build a case against what you’re saying and ignore you for weeks if you disagree. Even the claims team that deals with this company cannot be traced. This has to be the worst legal team in the UK.

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MrJH

MrJH

April 24, 2023

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I felt informed, supported and important at all times

Following a serious car accident where I almost lost my life, I commissioned Kelly's legal services. During the most difficult, emotional and painful times of my life, Kelly was always helpful and there for me. Having received a brain injury, I found it difficult to grasp and retain information quickly but with Kelly's approach and patience, I felt informed, supported and important at all times. Nothing I asked of her felt it was too much trouble. The support package and team that Kelly organised was a key part of my on-going recovery. My sons and elderly parents are grateful, and for the respect and professionalism Kelly gave to my case. For that, I am also eternally grateful. I would have no hesitation, whatsoever in recommending Kelly.

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Anonymous

Anonymous

February 01, 2023

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Collected on:

Thank you for all your help

Again, thank you for all your help and work on this case. It�s really been a pleasure. You always made me feel confident in my case even when the defence was picking at it, and you trusted me fully throughout. I never felt like you questioned my integrity at any point, and that is huge to me. So again, thank you.

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Anonymous

Matter Type:

Head and Brain Injury

Anonymous

January 23, 2023

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Genuine people that care

Following our family member being in hospital after a serious head injury, we were unsure and worried about what the future would hold. In an instance life changed for all of us. Taking one day at a time we never thought at any point about professional help through a solicitor, but after some advice at the hospital we ended up in contact with Joe Speed and his team at HCC Solicitors. We were initially worried as we didn't want it to be about financial gain, well what can I say, Joe and his team were the furthest away from our worries. They understand the person injured is the most important thing, concentrating on rehabilitation and supporting our family has always been their priority, as a family we can honestly say we wouldn't have got through the past year without their help and support throughout it all, genuine people that care for those they are helping. Thanks again Joe and his team.

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Miranda

Matter Type:

Personal Injury Law

Miranda

January 16, 2023

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Collected on:

A BIG thank you

I suffered serious multiple injuries and was left with permanent residual problems after surgery. Horwich Cohen Coghlan Solicitors looked after me throughout the case, and I knew I could go to my solicitor with any questions - she gave me a clear idea of the timescales involved which helped me feel calm. She talked me through every step of the process and always kept me abreast of my options, so I never felt pressured into making a decision. I would recommend the service of HCC Solicitors to anyone and want to extend a BIG thank you to all the team at HCC.

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Reviews collected from

Michelle

Michelle

October 04, 2024

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Michelle

Excellent, professional service from a highly competent, efficient, caring and compassionate team. Thank you 🙏🏻

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Vayerr

Vayerr

August 21, 2024

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Collected on:

Vayerr

Joke of a company. I'd make a better solicitor after spending 5 mins on Google. Absolutely shocking communication with myself and between the team at HCC.

Case has been ongoing for 4 years now. Endless months without response to my emails and without any updates at all. 2 solicitors have quit and I wasn't informed till I rang and the 3rd one couldn't be bothered to contact me and once he has (only because I chased this up), he couldn't be more useless if he tried.

I've been told A, B, C and D by same and different solicitors but suddenly someone changes their mind and it's X, Y and Z.

No handover at all between solicitors, nobody knows anything, they try and steal money from you by claiming more needs to be paid despite VERY CLEAR paperwork stating otherwise but until you argue it and point it out, they won't take notice of.

Complaints team is absolutely horrific too. Been told complaint can take 8 weeks to be dealt with. It's been approx 20 weeks and not a single response to my follow ups. Next step is Ombudsman so that's where I'll be going.

Absolutely disgraceful company. Do not recommend them at all. Wouldn't wish them on my worst enemy.

(Oh and I have everything in black and white clear emails so it isn't just a random rant)

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Lis

Lis

July 02, 2024

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Lis

Would recommend HCC solicitors. Especially Joe Dodman. Always kept me up to date. Very good communication. Helped me through every stage of the case from start to Finnish. Can’t thank him enough.

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Alan

Matter Type:

Car Accident

Alan

July 03, 2023

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Alan

I was in two horrible car accidents that have caused me long term damage and pain.
Estelle at HCC helped me so much. Every step she was great with advice and getting me support.
Even after the cases were finished, I was still given support.
I would thoroughly recommend this solicitor to anyone who is going through hard times who needs to find some kind of silver lining to a bad situation.

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Tova

Tova

March 16, 2023

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Tova

These solicitors are extremely dedicated, helpful, and personable. They will go the extra mile! I discovered them through a service in the hospital after a major car crash when I was in bed and in pain, then they helped me to realise that we might have a case. They are extremely professional and I felt totally comfortable working with them. I thank them so much for all their efforts, and we got the claim we were seeking. They came personally recommended and I trust them with everything.

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Horwich Cohen Coghlan Ltd are accredited by

accreditation

About this branch

Description

We understand that great service requires cutting edge IT and technology, but we also know that our people are the most important asset we have. Our exceptionally low staff turnover reflects the positive attitude and motivation across our departments, and the pride that the Horwich Cohen Coghlan team have in the work we do.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents At Sea And Cruise Injury
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Armed Forces Compensation Scheme
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Benefits Available To Asbestos Victims
    • Broken Bone Or Fracture
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Children's Accident
    • Children's Serious Injury
    • Chronic Pain
    • Cycling Accident
    • Defective Work Equipment
    • Diffuse Mesothelioma Payment Scheme
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Head and Brain Injury
    • Holiday Accidents and Illness
    • Holiday Sickness and Illness Compensation
    • Horse Riding Injury
    • Industrial Disease Compensation
    • Manual Handling
    • Mesothelioma Compensation
    • Military Accident Claim
    • Military Hearing Loss
    • Motor Insurance Policy
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Non Freezing Cold Injury
    • Occupational Asthma
    • Osteoarthritis
    • Pedestrian Accident
    • Personal Injury Law
    • Pleural Thickening
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Road Traffic Accident Abroad
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Sports Injury
    • Supermarket Accident
    • Terrorism Abroad
    • Tinnitus
    • Vibration White Finger
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
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