PLS Solicitors

Dear Kevin, Thank you so much for your kind words. We’re thrilled to hear that Lydia and the team were able to guide you through every step of your first-time buying journey. It’s wonderful to know you felt supported throughout the process. Thank you for recommending PLS Solicitors, wishing you all the best in your new home! Team PLS

Dear Brazier, Thank you for sharing your feedback, and I’m sorry to hear about your experience. This is certainly not how we want our customers to feel. A manager has reached out to discuss your concerns directly, and we hope this helps clarify the situation and resolve things for you. We appreciate you bringing this to our attention. Team PLS

Dear Daniel, Thank you for taking the time to share your feedback. We’re very sorry to hear that you had a poor experience and that the process felt difficult. This is never the service we aim to provide. We would really appreciate the opportunity to look into what happened so we can understand your concerns and learn from your experience. If you’d like to discuss this further, please contact our Customer Service Manager at KMohindra@pls-solicitors.co.uk and we will be happy to review the matter for you. Wishing you all the best for the future. Team PLS

Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that Rubina and the team were able to support you and your family through your property purchase and make the process as smooth and reassuring as possible. Your recommendation means a great deal to us, and we’re truly grateful for your trust. Wishing you and your family all the very best as you settle into your new home. Team PLS

Dear Rachael, Thank you for sharing your feedback with us. We take concerns of this nature very seriously and are treating your comments as a formal complaint. Our team is currently reviewing the matters you have raised in detail and will be in touch with you directly to provide a full response and update on our findings. Kind Regards, PLS Solicitors

Dear Rachel, Thank you for taking the time to share your feedback. We are sorry to hear that your experience so far has not met your expectations. We understand how frustrating delays, communication issues and concerns around timescales can be during the conveyancing process. We would like the opportunity to investigate your concerns further. Please contact our Client Services Manager at kmohindra@pls-solicitors.co.uk with your details so that we can investigate and assist you. We appreciate your feedback and hope to improve your experience as your transaction progresses. Kind regards, Team PLS

Dear WS, Thank you for your wonderful 5-star review. We're delighted to hear that Annabel and her team helped make your first home-buying experience smooth and stress free. We understand that purchasing your first property can feel overwhelming, so it's fantastic to know that Annabel's support, responsiveness, and regular updates helped put your mind at ease throughout the process. It's especially rewarding to hear that you came to us through a recommendation from a colleague and that your experience was so positive that you would happily recommend PLS Solicitors to others. Recommendations like yours mean a great deal to us and reflect the level of service we strive to provide for every client. Thank you for choosing PLS Solicitors and for your kind words. Congratulations on your first home, and we wish you many happy years there and all the very best for the future. Best wishes, Team PLS

Dear Danielle, Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations, particularly in relation to communication during your transaction and the issues you encountered after moving into your new home. We are sorry if there was any misunderstanding regarding the support we were able to provide following completion. As you'll appreciate, our role is to deal with the legal aspects of the conveyancing process and ensure that your purchase completes successfully. The matters you encountered after moving in would not usually fall within our remit, although we are always happy to provide guidance where we can. We believe that we spoke with you at the time and explained the options available to you. We are also sorry to hear of your concerns regarding the fixtures and fittings left at the property. We understand how frustrating unexpected issues after completion can be. If you would like to discuss any of these matters further, please do not hesitate to get back in touch with us and a member of our team will be happy to review your concerns and discuss them with you. Kind regards, Team PLS

Dear Duncan, Thank you so much for your kind review. We’re delighted to hear that you had an excellent experience with Keeley and that she kept you well updated throughout your matter. It’s great to know she was also able to answer your queries clearly and provide such a high level of support. We’re also pleased you found our online system easy to use and convenient, and that you felt our fees were reasonable. Your feedback means a great deal to us, and we really appreciate your recommendation. Thank you again for choosing PLS, and we look forward to working with you again in the future. Team PLS

Dear Petya, Thank you for taking the time to share your feedback. We’re really pleased to hear that your solicitor was responsive, proactive in chasing the other side, and kept you updated throughout the process. We understand that buying your first home can feel slow at times, and we appreciate your patience and perspective. It’s great to know that despite the delays, you felt supported and well looked after. Thank you again for your kind words and best wishes, we hope you enjoy your new home and wish you all the very best for the future. Team PLS