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Carpenters Limited

Also known as :

  • Carpenters
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Carpenters Limited

How Carpenters Limited Compares

Value for money

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Limited data.

:- (
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Carpenters Limited on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Carpenters Limited. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%
Overpriced 75%
About Right 25%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Carpenters Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Carpenters Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 3%
No 97%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Carpenters Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Carpenters Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 5%
No 95%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Carpenters Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

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Review Sources

Client Reviews

1.1/5

Reviews summary

  • Excellent

    1
  • Very Good

    0
  • Average

    0
  • Poor

    0
  • Awful

    36

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Charlie

Charlie

September 04, 2023

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Avoid at all costs

The Carpenters Group has been nothing but traumatic for me! (long review but had been a customer since September 2022).

Throughout this process I have felt discriminated against and felt some laws haven’t been met by The Carpenters Group. I have also felt that the Carpenters Group have not been accountable and have taken an easy option of not addressing the severe issues associated with my complaint.

I felt that the treatment from my case handler was awful, there was a lack of communication to a point, where I was really struggling. I was told by this handler “I have 500 cases and I can’t meet the needs of everyone”. I wasn’t receiving responses for weeks/months. I raised that I had disabilities and required adjustments to be made within the service, of which, they were not made, and I found I was at a disadvantage the entire time I was a client of The Carpenters Group, the nature of my disabilities were made clear from the start of my involvement, I felt the adjustment elements were not met and by all accounts I felt that The Carpenters Group not responding in accordance with reasonable adjustments was discrimination especially when they decided to remove me as a client due to my complaint. They resulted to emailing only, despite continued requests that due to the nature of my disability, phone calls are needed. However, this request got refused/ignored time and again.

Decisions were being made surrounding my treatment relating to prognosis dates. Treatment was stopped because the case handler decided there was a prognosis date, when there was not and treatment should have continued. The doctors did not put a prognosis date to some of my injuries but The Carpenters Group decided to stop treatment anyway, this could play a huge effect to my case moving forward, and this finally lead to a complaint process.

I then raised a formal internal complaint, I found that everybody new each other within the Carpenters Group, and as such, complaints are solely dealt with by the team that you are connected too. Meaning, there is never any response. It took near on 7 months to get my complaint heard, and the complaint handler never even spoke to me via telephone, despite the requests for reasonable adjustments (they went ignored). The complaint handler did agree that she would re-investigate the complaint after she concluded without even speaking to me. After this conversation took place, and the re-investigation took place, I was left 7 weeks without a word from The Carpenters Group. I put trust into this complaint handler ( I know), and as such, she or her manager didn’t follow the adjustment plan.

By the end, I decided that I would instant message the director of the firm, who responded and said that the Chief Legal Officer would be in touch. He certainly was in touch and stated “I feel the process has been handled well” despite parts of the complaint being upheld. It appeared to me that he decided that he would end my relationship with the company before the call even started. The CLO was very clear in the 1h 26m phone call? that he was not interested in what I had to say, and spent the first 30 minutes continually talking over me. I tried to explain parts of my complaints, but he had decided the complaint was dealt with. I was under the impression the CLO would be investigating my complaint, however, he appeared barely familiar with any aspect of my complaint. He also decided not to recognise the conversation I had with the complaints handler about her re-investigating the complaint. He confirmed he wanted it in writing even though I pointed out there is call also. This then moved to the CLO stating that the ombudsman can sort the situation out, which leaves very little confidence that Carpenters Group has the ability to rectify issues.

The CLO traced this call on their system where the complaint was to be looked at again, but stated “it is not reasonable for me to listen to a 2h a 7m call” I confirmed to him, before entering into a conversation about my complaint, would it not be best to have investigated. But this did not seem to bother him in the slightest. The CLO decided that the relationship had completely broken down, even though, me and the road traffic accident handler had started to amend our professional relationship (please note, the complaint was actually raised 7/8 months ago, a lot had happened since then, and me and the road traffic handler had been alright over the last few months). But he was just not interested and tried to ball-doze his way through the situation with terminating the agreement, knowing that this would be a detriment to the case since we are so close to the finish line.

Furthermore, a Subject Access Request, had been requested many months ago. The company has 30 days to comply, and the (LEGAL FIRM) has not complied. The CLO seemed disinterested about it to me, but that aside, Carpenters Group clearly did not feel there was need to supply, despite my request. This remains on going.

I felt extremely oppressed by this legal company, the way they handle their complaints, the way they communicate, Along with this, threatening legal action against me if I publicise my complaint, charging huge amounts of fees should a new firm take over my case etc, going directly to the director for the complaint to be investigated (which was clear by the call from the CLO response) but instead removing the customer as the client without trying to resolve. It is my view that as soon as you stand up and speak up, they accuse you of being rude and attempt to turn the table onto the customer. That was my feeling, and they just cannot act accountably from my experience.

I was also accused of libel by the Carpenters Group regarding statements surrounding discrimination, oppression and breaching the law. This shows their lack of understanding of the law surrounding GDPR and not honouring a Subject Access Request, This shows their lack of understanding surrounding Equalities Act and when you set someone up at a disadvantage through a protected characteristic that this is discrimination, this further shows, that when you hold someone down within the complaints process, that becomes oppression. These are my experiences within The Carpenters Group, without them sorting the their internal problems, I won’t ever use The Carpenters Group again.

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T*****

T*****

June 07, 2023

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Are they really a legit company?

They were very eager at the start. Chloe Traynor dealt with my case. Then as soon as I agreed to the almost laughable compensation Chloe stopped replying to emails and disappeared. She still works there. All I want to know is when I would receive the compensation. Nothing more. Just an update. The other party admitted fault. It's been going on for over 6 months now. Oh, and don't bother trying to call. They won't answer the phones....or answer your emails.
Not sure if there is some ombudsman who we can complain to?
Everyone seems to be having big issues with these people. I actually wonder if they are a legit company.

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Samuel

Samuel

May 31, 2023

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Rouge company

Stay away from this company they love manipulating the fact the facts of complaints I have a lot of proof cant wait till you close down see you in court I'm not the one who's going to lose their licence And to lose a lot of money

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James

James

February 15, 2023

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Car accident

Havnt had any contact from them in nearly two years with regards to a drink driver written my car off .
Absolutely appalling service from this company!!!
Please do not use them

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Dave

Matter Type:

Car Accident

Dave

December 19, 2022

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4 Years in and no progress

Very bad company. They have been handling a basic personal injury claim for me for nearly four and a half years. For two whole years of this time, I received no communication from them whatsoever.
They have had the case for so long, no other solicitor wants to take it on so I am stuck with them.

Donna, you may wonder why i have singled you out - where as you are not handling my case, I sent a direct email of complaint to you and you did not even bother to reply.

Do not use this company. If your insurance company tries to make you use them after an accident, do yourself a favour and find someone else.

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Samuel

Matter Type:

Car Accident

Samuel

November 25, 2022

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stay away don't take your claim with them

They messed up my claim closed it and had to fight for it to be open again and know they made more mess on the claim I felt that ingenuine claims were made they didn't care on what you said they lie on the emails they never get back to you or give you any answers on what you wanted or about of the claim then making threats to close my account and send me the bill but there the ones giving wrong advice lacked of attention to detail and giving wrong forms to sign. they are very unprofessional and frustrating to deal with. STAT AWAY

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Al

Al

October 24, 2022

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Jesus please stay away from these ! 3 years had my case and nothing !

Stay away !!!!!! Horrible company can’t even get in contact with them simple claim took longer than 3 years and it’s still going!!! Wasn’t even my fault and other party admitted liability no replies from emails or calls

Stay away !!

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Clive

Clive

August 15, 2022

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If I could have given less than 1 star I would have!

Absolutely appalling service, truly dreadful!
They do not respond to emails, don’t answer the phone, don’t return calls. My claim should have been settled in January 2022, as a court date had been set, I’m pretty sure it has been settled and they have the money gathering interest in their bank!

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Denise

Denise

April 25, 2022

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Do not use this solicitors!!

I have been trying to speak to my case manager for two months, never calls me back !! I have asked to speak to the CEO - Donna Richards as I have a complaint but was told she does not deal with complaints- obviously not interested in how appalling her company is and how numerous people are being treated,

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Kate

Kate

January 07, 2022

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Avoid at all costs, please

Avoid at all costs. My car insurance nominated Carpenters Law. I went with it as the easy option. I really wish I hadnt. It took CL nearly 4 years to complete a very simple rear end shunt case. I have never received such poor customer service as I did with CL The only time my case made any progress was when I had contact with Donna Richards, CEO. There are huge failings in accuracy of information, consistency of communication and the simplest things such as courtesy. I will NEVER use CL again and would discourage anyone from using them. I wish I had read all the true but scary reviews before beginning my case. Everything I read in the negative reviews turned out to be true.
I'm sure a representative from CL will contact me now to ask me to remove this review. The irony of that is that that will be one of the very few times anyone from CL has proactively contacted me!

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About this branch

Regulated by

Law Society of Scotland

Legal services

Personal areas of law

  • Clinical Negligence
    • Accident and Emergency Claims
    • Amputation Negligence Claims
    • Anaesthetic Awareness Claims
    • Birth Defect and Wrongful Birth Claims
    • Birth Injury Claims
    • Birth Injury To Mother Claims
    • Blood Transfusion Claims
    • Bowel Cancer Misdiagnosis Claims
    • Breast Cancer Misdiagnosis Claims
    • Breast Surgery Compensation Claims
    • C. Difficile Claims
    • Cancer Misdiagnosis Claims
    • Cauda Equina Syndrome Claims
    • Cerebral Palsy Claims
    • Cervical Cancer Misdiagnosis Claims
    • Clinical Negligence
    • Cochlear Implant Claims
    • Cosmetic Dentistry Claims
    • Cosmetic Surgery Claims
    • Defective Medical Device Claims
    • Dental Negligence
    • Dental Negligence Claims
    • Dermal Filler Compensation Claims
    • Diabetes Claims
    • Erb’s Palsy Compensation Claims
    • Eye Surgery Claims
    • Failed Sterilisation Claims
    • Fatal Medical Negligence Claims and Inquests
    • Faulty Defibrillator Claims
    • Fertility Negligence Claims
    • GP Negligence Claims
    • Group B Streptococcus Claims
    • Hospital Negligence Claims
    • Knee Replacement Claims
    • Laser Eye Surgery Claims
    • Laser Treatment Claims
    • Lung Cancer Misdiagnosis Claims
    • MRSA Claims
    • Medical Misdiagnosis Claims
    • Medical Negligence
    • Meningitis Misdiagnosis Claims
    • Metal-On-Metal Hip Replacement Claims
    • Misdiagnosed Miscarriage Claims
    • Nerve Damage Claims
    • Nerve Injury Claims
    • Ophthalmic Negligence Claims
    • Oral Cancer Claims
    • Orthopaedic Negligence Claims
    • Ovarian Cancer Misdiagnosis Claims
    • Pancreatic Cancer Misdiagnosis Claims
    • Periodontal Disease Claims
    • Pregnancy and Gynaecology Injury Claims
    • Pressure Sore Claims
    • Prostate Cancer Misdiagnosis Claims
    • Restorative Dentistry Claims
    • Sepsis Negligence Claims
    • Skin Cancer Misdiagnosis Claims
    • Sorin Stockert 3T Heater-Cooler Claims
    • Spinal Surgery Claims
    • Stillbirth Compensation Claims
    • Stroke Misdiagnosis Claims
    • Surgery Compensation Claims
    • Surgical and Transvaginal Mesh Claims
    • Testicular Cancer Misdiagnosis Claims
  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Crime/ Criminal Defence
    • Fraud
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Landlord and Tenant
    • Neighbour Disputes
  • Personal Injury
    • Against The Council
    • Benefits Available To Asbestos Victims
    • Diffuse Mesothelioma Payment Scheme
    • Gym Injury Compensation
    • Personal Injury Law
    • Welfare Issues After Serious Injury

Business areas of law

  • Company & Commercial
    • Commercial Law
    • Insurance
  • IT & Intellectual Property
    • Computer and IT Law