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Fletchers Solicitors

4.2 | 197 Reviews 197 Reviews | Personal Injury
5,811 Total Company Reviews info icon Personal Injury | info icon 5,811 Total Company Reviews Personal Injury | info icon 5,811 Total Company Reviews

Cotton House, 5th Floor, 26 Old Hall Street, Liverpool, Merseyside, L3 9PP

Accepting new clients

Cotton House, 5th Floor, 26 Old Hall Street, Liverpool, Merseyside, L3 9PP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8004933

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Fletchers Solicitors Review Scores & Client Satisfaction Overview

4.2
Excellent
83%
Value for
Money
Value for money: 83%
81%
Success
Rate
Satisfied with outcome: 81%
81%
Would
Recommend
Would recommend to friends and family: 81%
Communication 4.2/5
Initial Impressions 4.2/5
Approachability 4.2/5
Documentation Accuracy 4.2/5
Legal Knowledge 4.2/5
Value for money 4.2/5

Accreditations

Fletchers Solicitors are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors
Clinical Negligence accreditation awarded to Fletchers Solicitors
The Law Society accreditation awarded to Fletchers Solicitors
Trading names:
• Serious Injury Law
• Cycle SOS

Description

We specialise in serious personal injury claims, and have been supporting those with life-changing injuries for more than 30 years. We have secured millions of pounds in compensation for people just like you, and handle incredibly complex cases involving spinal cord injuries, amputation and traumatic brain injuries. We promise to guide you through the process every step of the way.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Fletchers Solicitors Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
Value for money: 88%
5% above
national average
87%
Success
Rate
Satisfied with outcome: 87%
5% above
national average
87%
Would
Recommend
Would recommend to friends and family: 87%
6% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Fletchers Solicitors are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors
Clinical Negligence accreditation awarded to Fletchers Solicitors
The Law Society accreditation awarded to Fletchers Solicitors
Trading names:
• Serious Injury Law
• Cycle SOS

Description

We specialise in serious personal injury claims, and have been supporting those with life-changing injuries for more than 30 years. We have secured millions of pounds in compensation for people just like you, and handle incredibly complex cases involving spinal cord injuries, amputation and traumatic brain injuries. We promise to guide you through the process every step of the way.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Fletchers Solicitors

Meet the team of Fletchers Solicitors

Contact & Locations - Fletchers Solicitors

Opening hours

Monday 09:00–18:00
Tuesday 09:00–17:30
Wednesday 09:00–17:30
Thursday 09:00–17:30
Friday 09:00–17:30
Saturday (Closed)
Sunday (Closed)

Cotton House, 5th Floor, 26 Old Hall Street, Liverpool, Merseyside, L3 9PP

Reviews

4.2 /5 197 Reviews
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Star rating
Review Source

Rating

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Clients say

What clients say about Fletchers Solicitors

Clients praise the firm for expertise in personal injury, medical and dental negligence, and compensation claims, with strong results in challenging and lengthy cases. Reviews highlight clear advice, thorough case handling, and good knowledge of liability and settlement negotiations. Clients especially value the firm’s professionalism, patience, compassion, kindness, understanding, and approachability. Communication is often described as clear, regular, and reassuring, with staff taking time to explain each stage and supporting clients through stressful and complex matters.

Brilliant service
Helpful advice
Professional staff
Clear information
Kind support
Kept informed
Approachable team
Great communication
Patient service
Hard working

ReviewSolicitors Review List

Profile image of anonymous

anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

1
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Kris

Highly Professional and Supportive Service

I would like to express my sincere appreciation and gratitude to the serious injury team at Fletchers Solicitors for their highly professional and competent services. Throughout my case, communication was always clear and efficient. The team consistently provided regular updates and responded promptly to any queries I had, ensuring I felt informed and supported at all times. I would especially like to acknowledge Gerard Horton, David Eyres, and Gemma Roberts for the exceptional way they handled my case. Their professionalism, attention to detail, and dedication were outstanding. At the same time, they were incredibly friendly, compassionate, and supportive, which made a difficult situation much easier to manage. Thank you again for everything you have done for me. I would highly recommend Fletchers Solicitors and their services to anyone in need of legal support.

A representative from Fletchers Solicitors responded to this review

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

1
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Profile image of Catherine

Catherine

Clinical Negligence

Brilliant service

Brilliant service from all staff at Fletchers. Guidance given to me from start to finish of my claim, Always someone there to answer any queries in an informative and friendly manner. Special mention for Muneeba Anwar and Kudzai Matsika for their wonderful support, patience and friendliness throughout. Definitely recommend this Company. Thank you so much for everything.

A representative from Fletchers Solicitors responded to this review

Hi Catherine, We wanted to thank you for taking the time out of your day to leave us such a lovely review, especially mentioning the exceptional service provided by our very valued colleagues Muneeba Anwar and Kudzai Matsika. We have passed your comments onto them and we know they will feel so proud to have you saying such positive comments about them. Best wishes, Kayleigh

1
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Geoffrey

Negligence Claim.

Fletchers Solicitors handled my case with professionalism, caring, and very approachable at anytime if I had a question or concern. I would highly recommend Fletchers to anyone who is seeing a solicitors to handle your case.

0
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Profile image of John

John

Personal Injury

Happy with the friendly service.

Polite and helpful communication and a good result

A representative from Fletchers Solicitors responded to this review

Hi John, Thank you for your kind review! We're really pleased to hear that you were happy with our friendly service and communication. It’s great to know we could help you achieve a good result. If you need any further assistance, we're always here to help! Kind regards, Amy

0
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Other Reviews

Profile image of ollie brookes

ollie brookes

ollie

Very professional ,helpful and friendly at all times. Nina, Chris and Ian have worked so hard for me for 7.5 years. It was a pleasure to deal with them and a joy to know them. I have had a very successful claim which was purely due to Chris and Nina. Thank you so much for making the rest of my life secure.

0
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Profile image of Sylvia Sinclair

Sylvia Sinclair

Sylvia

Keeley Ward is helping me with my my claim for an accident at work .Im not good with modern technology but Keeley has made things a lot simpler for me .Im kept up to date with whats happening and also asked how I am . I would recommend this company to represent you .

0
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Profile image of David Hiley

David Hiley

David

My recent personal injury claim, which resulted from my being knocked off my push bike by a car entering a roundabout, resulted in a compensation award which was more than I expected. I was kept well informed by numerous, clear emails throughout the 8 month process and a couple of phone calls were pleasant experiences.

Hi David, Thank you for taking the time to share your experience with us. It's great to hear that you were pleased with the outcome of your claim and that the compensation awarded exceeded your expectations. We understand how distressing a cycling accident can be, so it's wonderful to know that our team was able to support you throughout the process. Thank you for placing your trust in Fletchers and for your kind feedback. We really appreciate your recommendation and wish you all the very best for the future. Samantha

0
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Profile image of Andrew Daniel Guy

Andrew Daniel Guy

Andrew

I have never been involved in anything like this before and I have to say that FLETCHERS COMPENSATION SOLICITORS have dealt with my case with patience & respect towards me seeing as I was very tense/worrying throughout the duration and yes CLAIRE & ANDY where great /very kind towards me. If ever I come across a friend of mine who finds themselves in need of a good Solicitors for injuries sustained I shall recommend yourselves FLETCHERS and will explain without hesitation how good you was with me. Many thanks Andrew Guy

Thank you, Andrew, for taking the time to share your experience and for your kind words. It's really good to to hear that, despite this being your first experience of pursuing a claim, you felt well supported throughout the process. We understand that making a claim can be daunting and often brings understandable worries and uncertainty, so it's wonderful to know that our team treated you with the patience, respect, and reassurance you needed. We're especially pleased to hear your recognition of Claire and Andy. Providing compassionate support alongside expert guidance is something we strive for, and we're delighted that their kindness and professionalism helped make a difficult time easier for you. Knowing that you would confidently recommend us to friends and family is one of the greatest compliments we can receive! We will ensure your feedback is shared with Claire, Andy, and the wider team. We wish you all the very best for the future. Samantha

0
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Profile image of Raymondeo G

Raymondeo G

Raymondeo

Found this company after my bike accident, so far 3months in they have been very helpful, clearly explained their charging method and percentages upfront, requested details of my accident suggested ways forward, were available to call when needed, offered clear advice when asked and am hopeful of positive outcome.

0
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Reviews

4.4 /5 5811 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Fletchers Solicitors

Clients praise the firm for expertise in personal injury, medical and dental negligence, and compensation claims, with strong results in challenging and lengthy cases. Reviews highlight clear advice, thorough case handling, and good knowledge of liability and settlement negotiations. Clients especially value the firm’s professionalism, patience, compassion, kindness, understanding, and approachability. Communication is often described as clear, regular, and reassuring, with staff taking time to explain each stage and supporting clients through stressful and complex matters.

Brilliant service
Helpful advice
Professional staff
Clear information
Kind support
Kept informed
Approachable team
Great communication
Patient service
Hard working

ReviewSolicitors Review List

Profile image of anonymous

anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

1
Collected on: ReviewSolicitor collection source logo
Profile image of Phil

Phil

Never use these fletchers Southport below is why made my life hel

This current representation established don’t work directly within the legal principles or law confines They had made my life bad by abusing my financial compensation and PIP of the government They havent even given me financial reports even though I told Office of public guardian and they told me I should receive they by 11/04/2025 but guess what I didn’t receive them which leads me to believe they are hiding the abuse of my financial compensation funds below are more issues I’ve sustained with fletchers architecture to undertake a property I supposedly purchased she ls told the architect not to hand over the keys 2, manipulation of my mother family members for example when I chose waddingtons to represent me saying to my mother look at there reviews 3, manipulation of my mother again telling her to tell my brother that when I wanted to change deputy to him she told my mum to tell my brother it’s a full time job he isn’t an accountant it’s clearly not 4, the original recommended assessor for mental capacity was falsified so again she’s probably told Alec Larroway who he went to university with the assessor Amy Burns my PA was in the meeting he read the report and stated you didn’t say that I said I know she made her own interpretation of what i stated So I had capacity at this point but Lucy with her manipulation control he stated otherwise I did and assessors exam for mental capacity a couple of months after this to prove a point I had capacity I passed it So how could I be an assessor but not have mental capacity weres the logic in this I managed to do this because its relevant for the construction industry to determine if a person has capacity to undertake there work I have a certificate as proof I have all evidence to back my truth statements up My family members, certificate emails She needs tricking off her current position for inappropriate inadequacy incompetence lying principles

2
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Profile image of Kris

Kris

Highly Professional and Supportive Service

I would like to express my sincere appreciation and gratitude to the serious injury team at Fletchers Solicitors for their highly professional and competent services. Throughout my case, communication was always clear and efficient. The team consistently provided regular updates and responded promptly to any queries I had, ensuring I felt informed and supported at all times. I would especially like to acknowledge Gerard Horton, David Eyres, and Gemma Roberts for the exceptional way they handled my case. Their professionalism, attention to detail, and dedication were outstanding. At the same time, they were incredibly friendly, compassionate, and supportive, which made a difficult situation much easier to manage. Thank you again for everything you have done for me. I would highly recommend Fletchers Solicitors and their services to anyone in need of legal support.

A representative from Fletchers Solicitors responded to this review

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

1
Collected on: ReviewSolicitor collection source logo
Profile image of Claire

Claire

Clinical Negligence

Professional throughout

I have always been unsure with solicitors, but I can say that Fletchers have been fantastic throughout the whole of my journey. I was given a contact name and number so I had continuity. They have always been very helpful with any questions or queries I had and nothing was too much trouble for them. The communication either via e-mail or telephone has been impeccable and I would highly recommend Fletchers Solicitors.

A representative from Fletchers Solicitors responded to this review

Hi Claire, Thank you so much for your thoughtful review and kind words. We’re delighted to hear that we were able to ease any concerns you had and provide you with the support and continuity you needed throughout your journey with us. Our team strives to make the process as seamless as possible, and it’s wonderful to know that our communication and willingness to assist made a positive impact. Your recommendation means a great deal to us, and we truly appreciate your trust. If you ever need our assistance again, please don’t hesitate to reach out. Best regards, Kayleigh

1
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Profile image of Elaines

Elaines

Excellent service

I would recommend this company. I cannot fault the way they dealt with my case . I'd like to specifically mention Tyler who was patient, kind and understanding . He explained things very well and responded to queries very quickly .

0
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Other Reviews

Profile image of Terry Cotton

Terry Cotton

Terry

Worth the wait!!! Excellent job 👏 always kept in touch with the progress of my case. Professional to the letter!! Thank you Fletchers 👍🏻

Hi Terry, Thank you so much for your wonderful review! We're really pleased to hear you felt kept informed throughout your case and that you were happy with the service you received. Your kind words about our professionalism mean a lot to us, and we really appreciate you taking the time to share your feedback. Thank you for choosing Fletchers, and we wish you all the very best for the future. Samantha

0
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Profile image of ollie brookes

ollie brookes

ollie

Very professional ,helpful and friendly at all times. Nina, Chris and Ian have worked so hard for me for 7.5 years. It was a pleasure to deal with them and a joy to know them. I have had a very successful claim which was purely due to Chris and Nina. Thank you so much for making the rest of my life secure.

0
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Profile image of Ginge Goulding

Ginge Goulding

Ginge

My experience with Fletchers Solicitors can best be summarised as "very little chasing, very little of anything." Months pass, progress doesn't. Communication is sparse, urgency appears non-existent, and any sense that someone is actively fighting your corner is entirely absent. Most of the time I was left wondering whether my case was actually being worked on or simply sitting in a pile waiting for the next stock update. When you're paying professionals to pursue a claim, you expect persistence, pressure and proactive action. What I experienced felt more like passive observation from the sidelines. If your strategy is to wait indefinitely and hope for the best, you'll feel right at home. If you're looking for a solicitor willing to push a case forward, you may be disappointed. The honey badger is known for tenacity. Sadly, I saw very little of it here.

0
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Profile image of scott sharpe

scott sharpe

scott

From first phone call to the last top top service shout out to Andrew who was never to busy to answer questions and always kept me in the loop best decision i made was to go with these

Hi Scott, Thank you for taking the time to share your experience. We're really pleased to hear that you received such excellent service from start to finish. It's especially great to hear your kind comments about Andrew and how he kept you in the loop. We know how important it is to have someone you can rely on to answer questions, provide reassurance, and keep you updated throughout your claim, so we're pleased that Andrew was able to support you every step of the way. We'll be sure to pass your feedback on to Andrew and his team. Thank you for placing your trust in Fletchers and for choosing us to support you. We wish you all the very best for the future. Samantha

0
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Profile image of Sylvia Sinclair

Sylvia Sinclair

Sylvia

Keeley Ward is helping me with my my claim for an accident at work .Im not good with modern technology but Keeley has made things a lot simpler for me .Im kept up to date with whats happening and also asked how I am . I would recommend this company to represent you .

0
Collected on: Google collection source logo

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