PM
Poor service
This has been one of the most frustrating experiences I’ve ever had with a solicitor. I paid thousands of pounds over several months, yet I was constantly chasing for updates because communication was so poor. I received repetitive emails that added no value instead of clear advice and progress on my case. The biggest issue was that I was never informed that I needed to apply for the Conditional Order. Because of this omission, I’ve now been delayed by a further two months, causing unnecessary stress, inconvenience, and expense. I relied on my solicitor to guide me through the process, and this simply didn’t happen. For the level of fees charged, I expected a professional, proactive service. Instead, I experienced poor communication, avoidable delays, and a lack of attention to my case. I will be making a formal complaint and requesting a partial refund, as I do not believe the service I received justified the amount I paid. I would not recommend this firm based on my experience.
A representative from Birketts LLP responded to this review
We are sorry to hear that you are dissatisfied with your recent experience, and recognise the frustration and stress caused by the length of the process. Having reviewed your feedback internally, we do not consider that the delays experienced were due to any failing on the part of Birketts. We understand a member of the team has contacted you directly to address your concerns in more detail.
