As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hansells. These questions include:

Value for money (a rating of 1-5)
How much were you initially quoted or how much did you expect to pay?
Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
Did you think this was underpriced, overpriced or about right?
Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 0%

Overpriced 5%

About Right 93%

If you would like to read more about how we work with our review data please see our Transparency section.

Satisfied with
outcome of matter

This firm - 97%

National Average

0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Hansells and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Hansells compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 97%

No 3%

If you would like to read more about how we work with our review data please see our Transparency section.

Rankings by area of expertise

The rankings below show the areas of expertise that Hansells offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.8/5

Reviews summary

Excellent

293
Very Good

30
Average

7
Poor

2
Awful

7

Overall experience

Value For Money
Communication
Initial Impressions
Approachability
Documentation Accuracy
Legal knowledge

Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Joyce

April 23, 2024

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Collected on:

Bereavement Matter

I found Hansells Solicitors to be very professional, giving first-class service, and I wouldn't hesitate to give recommendations to other people. Mr. Craig Gosling was exceptionally friendly and helpful; he made sure that I understood everything on an easy way and kept us fully aware of what was happening at all times. The cost was reasonable for the tasks which were required. All in all I'm happy with the services provided.

++++

Solicitor named in this review:
Craig Gosling

Craig Gosling

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Jill

April 23, 2024

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New will

Matt provided outstanding service in preparing my new will. His professionalism, efficiency, and extensive knowledge ensured a first-class experience. It was a pleasure dealing with Matt, who was not only friendly and approachable but also refreshingly honest and straightforward. The process was smooth, with direct contact with my solicitor, and Matt provided sensible advice that was easy to understand. I appreciated his honesty about costs, with correct billing and fixed fees. I would recommend Matt's services and would use them again in the future.

Solicitor named in this review:
Matt Hale

Matt Hale

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Barry

April 23, 2024

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Will

Sara provided exceptional service in preparing my will. Not only was it great value for money, but her professionalism, efficiency, and knowledge made the process seamless. Sara was a pleasure to deal with—friendly, approachable, and always acting with integrity. The direct contact with my solicitor ensured clarity and transparency throughout. Sara's honesty and reliability make her someone I would highly recommend and unquestionably use again. The entire process was painless and stress-free.

Solicitor named in this review:
Sara Young

Sara Young

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Verified review

Anonymous

April 23, 2024

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Review of Wills

Matt provided exceptional service during the review of my will. His professionalism and sensible advice made the process a pleasure to deal with.

Solicitor named in this review:
Matt Hale

Matt Hale

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Wills, Trusts & Probate

Verified review

Matter Type:

Trusts

Anonymous

April 22, 2024

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Wills & Trusts

My wife and I decided it was time to update our wills and trust, now that our daughter is no longer a minor. I am a retired solicitor (but from a different area of law), so I had a good idea of what we wanted and what to expect.
We were referred to Craig Gosling, as our previous contact is now semi-retired. Craig was helpful, courteous, efficient and gave good advice. Overall, we were very pleased and would instruct Craig again.

Solicitor named in this review:
Craig Gosling

Craig Gosling

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

W. F.

April 22, 2024

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Collected on:

Professional

A professional and quick experience. Made it a quick process. It was easily understood after sensible advice.
Would recommend the service.
Thank you!

Solicitor named in this review:
Craig Gosling

Craig Gosling

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Wills, Trusts & Probate

Verified review

Matter Type:

Wills

Graham

April 22, 2024

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Collected on:

Will preparation

Working with Craig to prepare my will was an absolute pleasure. He was friendly, approachable, and made the entire process smooth and stress-free. Craig provided clear and practical advice that was easy to understand. I appreciated his honesty about costs, and the billing was correct, which added to the transparency of the service. Without hesitation, I would use Craig's services again. Highly recommended!

Solicitor named in this review:
Craig Gosling

Craig Gosling

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Verified review

Anonymous

April 22, 2024

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Will Service

Craig's professionalism, efficiency, and integrity made updating my will a breeze. He was friendly, approachable, and provided clear, practical advice. The process was smooth, and I appreciated his honesty about costs. I highly recommend Craig for his exceptional service.

Solicitor named in this review:
Craig Gosling

Craig Gosling

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Wills, Trusts & Probate

Verified review

Matter Type:

Probate

Anonymous

April 18, 2024

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Handling Estate

Many Thanks to Craig for his hard work in sorting out our mum's state. He kept u informed throughout the whole Probate process, answering any questions we had very quickly. All his advice was much appreciated. He responded to emails immediately as well as phone calls.
Thanks Craig.

Solicitor named in this review:
Craig Gosling

Craig Gosling

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Wills, Trusts & Probate

Verified review

Matter Type:

Trusts

Prof. Dr Wolf D Weise

April 17, 2024

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Excellent Service

I am notoriously reluctant at writing this kind of review, but Ms N.P.'s services were excellent all the way through! Great legal expertise, very good at explaining difficult matters and very patient with all my questions and problems during a difficult time. All of this combined with a lovely sense of humor and being very pleasant altogether. In all excellent service (I would recommend any time.)

Solicitor named in this review:
Natalie Prusakowska

Natalie Prusakowska

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Reviews collected from

Adam

March 08, 2024

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Adam

I have been involved with the team at Hansells for a number of months now, and can truly say its been an absolute privilege!
Every team member I have had the pleasure to meet or be in their presence are really something quite special. Their approach to life, work and inspiring others is uplifting, and stands out for their genuine approach.
From a personal perspective I'm inspired by them all every time I'm in thier company and by their amazing work ethic.
Keep up the great work guys, and thank you 😊

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Julian

February 19, 2024

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Julian

Everything went smoothly and great communication.

Solicitor named in this review:
Millie McAvoy

Millie McAvoy

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Housing & Property

Matter Type:

Residential Conveyancing

Melissa

January 25, 2024

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Melissa

Myself & my partner recently purchased our first home using Hansells Solicitors.

Millie McAvoy & Emma Duffield were amazing! 🌟 Nothing was ever too much trouble and they always kept us up to date with progress.

Thank you so much ladies for helping us buy our forever home! 🏡

Solicitor named in this review:
Millie McAvoy

Millie McAvoy

A representative from Hansells responded to this review on 26 January, 2024:

Thank you for leaving a positive review for Millie and Emma. We know they will be delighted to hear your kind words, and we hope to work with you again in the future.

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Commercial Property

Matter Type:

Purchase and Sale Of Commercial Property

cathy

October 17, 2023

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cathy

Adrian and Timothy are very good professional in business property. Goo

Solicitors named in this review:
Adrian Toulson Timothy Hill

Adrian Toulson

Timothy Hill

A representative from Hansells responded to this review on 24 October, 2023:

Thank you for taking the time to share your experience with us. We will pass over your feedback to Adrian and Timothy.

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Employment

Matter Type:

Employment Law

Megan

February 28, 2023

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Megan

This is my first time needing a solicitor and I couldn't have asked for a better experience working with Kathryn Hirst and her team. My case was handled extremely well with consistent communication, transparency and commitment to get everything completed in the short amount of time we were working with, often dedicating time outside of core hours to action any outstanding responses. I would highly recommend this team if you are looking for solicitors with expert knowledge in Employment Law, you won't regret it.

Solicitor named in this review:
Kathryn Hirst

Kathryn Hirst

A representative from Hansells responded to this review on 17 March, 2023:

Thank you for taking the time to review our services. Kind regards

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Hansells are accredited by

About this branch

Description

Hansells Solicitors are committed to providing you or your business with first class legal advice. Established in 1827, Hansells head office is located in Tombland, Norwich and has county offices in Aylsham, Cromer, North Walsham, Sheringham and Wymondham. Specialist advice is offered in: inheritance tax planning, wills, probate, divorce and living together, as well as business and employment law, litigation and real estate development. Hansells also provides expert services in charity law, clinical negligence, personal injury, agricultural and aviation law, alongside property and conveyancing and notary. Hansells are regulated by the Solicitors Regulation Authority and are authorised and regulated by the Financial Conduct Authority.

Regulated by

Legal services

Personal areas of law

Clinical Negligence
- Accident and Emergency Claims
- Amputation Negligence Claims
- Anaesthetic Awareness Claims
- Birth Defect and Wrongful Birth Claims
- Birth Injury Claims
- Birth Injury To Mother Claims
- Blood Transfusion Claims
- Bowel Cancer Misdiagnosis Claims
- Breast Cancer Misdiagnosis Claims
- Breast Surgery Compensation Claims
- C. Difficile Claims
- Cancer Misdiagnosis Claims
- Cauda Equina Syndrome Claims
- Cerebral Palsy Claims
- Cervical Cancer Misdiagnosis Claims
- Clinical Negligence
- Cochlear Implant Claims
- Cosmetic Dentistry Claims
- Cosmetic Surgery Claims
- Defective Medical Device Claims
- Dental Negligence
- Dental Negligence Claims
- Dermal Filler Compensation Claims
- Diabetes Claims
- Erb’s Palsy Compensation Claims
- Eye Surgery Claims
- Failed Sterilisation Claims
- Fatal Medical Negligence Claims and Inquests
- Faulty Defibrillator Claims
- Fertility Negligence Claims
- GP Negligence Claims
- Group B Streptococcus Claims
- Hospital Negligence Claims
- Knee Replacement Claims
- Laser Eye Surgery Claims
- Laser Treatment Claims
- Lung Cancer Misdiagnosis Claims
- MRSA Claims
- Medical Misdiagnosis Claims
- Medical Negligence
- Meningitis Misdiagnosis Claims
- Metal-On-Metal Hip Replacement Claims
- Misdiagnosed Miscarriage Claims
- Nerve Damage Claims
- Nerve Injury Claims
- Ophthalmic Negligence Claims
- Oral Cancer Claims
- Orthopaedic Negligence Claims
- Ovarian Cancer Misdiagnosis Claims
- Pancreatic Cancer Misdiagnosis Claims
- Periodontal Disease Claims
- Pregnancy and Gynaecology Injury Claims
- Pressure Sore Claims
- Prostate Cancer Misdiagnosis Claims
- Restorative Dentistry Claims
- Sepsis Negligence Claims
- Skin Cancer Misdiagnosis Claims
- Sorin Stockert 3T Heater-Cooler Claims
- Spinal Surgery Claims
- Stillbirth Compensation Claims
- Stroke Misdiagnosis Claims
- Surgery Compensation Claims
- Surgical and Transvaginal Mesh Claims
- Testicular Cancer Misdiagnosis Claims
Consumer
- Consumer Disputes
- Litigation - Breach of contract
- Litigation - Insurance disputes
- Litigation - M&A and warranty disputes
- Litigation - Product liability claims
- Litigation - Property litigation claims
- Litigation - Trust and pension issues
- Litigation Law
Employment
- Agency Staff / Temp Workers
- Constructive/Unfair Dismissal
- Disciplinary Hearings
- Discrimination at Work
- Employee Team Moves
- Employment Contracts
- Equal Pay Disputes
- Family Leave
- Flexible Working
- Gardening Leave
- Harassment/Bullying at Work
- Holiday Pay Issues
- Maternity and Paternity
- Part Time Workers
- Pension Law
- Privacy and Data Protection
- Professional Discipline
- Redundancy
- Restrictive Covenants
- Senior Executives
- Settlement Agreements
- Stress at Work
- TUPE
- Tribunal Claims
- UK Employment Laws
- Unfair Dismissal Claims
- Whistleblower Protection
Family Law
- Adoption, Surrogacy, Care and Special Guardianship
- Asset protection and tax mitigation
- Child Arrangements Following Divorce
- Child Law
- Child Relocation After Divorce
- Child contact
- Children
- Children Act proceedings
- Civil Partnership Dissolution
- Civil partnerships
- Cohabitation agreements and disputes
- Cohabitation and Unmarried Relationships
- Collaborative Law
- Divorce After A Brain Or Other Serious Injury
- Domestic Abuse
- Family Mediation
- Family law
- Financial Matters
- Grandparents' Rights
- Inheritance Act claims
- Injunctions
- Matrimonial finance
- Out Of Court Divorce
- Parental responsibility, paternity disputes, surrogacy
- Pension and property advice
- Pre and Post Nuptial Agreements
- Separation Agreement
- Social Services
- Unmarried Couples' Rights
Housing & Property
- Anti-social Behaviour
- Boundary Disputes
- Buying at auction
- Declarations of trusts
- Deeds of Gifts
- Deeds of easements, variation, deeds of rectifications
- Dilapidation Claims
- Evicting Squatters and Trespassers
- Exclusivity and lock-out agreements
- Extending your Lease
- Freehold Enfranchisement
- Housing Associations
- Housing Management
- Housing disputes
- Injunctions
- Investment and buy to let properties
- Landlord and Tenant
- Lease Extensions
- Leasehold properties
- Matrimonial transfers
- New home purchases and sales
- Option agreements and conditional contracts
- Planning
- Possession and repossession proceedings
- Property Disputes
- Purchase and Sale
- Remortgaging
- Renting and Tenancy Agreements
- Repossessions
- Residential Conveyancing
- Restrictive Covenants, Easements and Wayleaves
- Right of First Refusal
- Right of Way and Rights to Light
- Right to Manage
- Service Charge Disputes
- Service Charge Recovery
- Tenancy Breaches, Injunctions and Forfeiture Claims
- Tenant Eviction
- Transfer of title
- Transfers of equity
- Transfers of parts of land
- Unpaid Rent, Service or Ground Charges
Money & Tax
- Debt and Bankruptcy
- Insolvency and bankruptcy
- Trusts
Notary
- Notary
Personal Injury
- Accident Abroad
- Accident At Work
- Accidents At Sea And Cruise Injury
- Accidents In Public Places
- Against The Council
- Amputation
- Asbestos Lung Cancer
- Asbestosis
- Back Injury At Work
- Benefits Available To Asbestos Victims
- Broken Bone Or Fracture
- Burns, Scars and Lacerations At Work
- Bus and Coach Accident
- Car Accident
- Car Passenger
- Carpal Tunnel Syndrome
- Children's Accident
- Children's Serious Injury
- Chronic Pain
- Cycling Accident
- Defective Work Equipment
- Diffuse Mesothelioma Payment Scheme
- Dog Bite
- Fall From Height
- Fatal Accident
- Fatal Asbestos
- Gym Injury Compensation
- Head Injury At Work
- Head and Brain Injury
- Holiday Accidents and Illness
- Horse Riding Injury
- Manual Handling
- Mesothelioma Compensation
- Motorbike Accident
- No Win No Fee
- Noise-Induced Hearing Loss
- Occupational Asthma
- Osteoarthritis
- Pedestrian Accident
- Personal Injury Law
- Pleural Thickening
- Repetitive Strain Injury
- Road Traffic Accident
- Road Traffic Accident Abroad
- Serious Injury
- Skiing Injury
- Slips, Trips and Falls
- Spinal Injury Compensation
- Sports Injury
- Supermarket Accident
- Terrorism Abroad
- Tinnitus
- Vibration White Finger
- Welfare Issues After Serious Injury
- Whiplash
- Workplace Slip and Trip
Professional Negligence
- Professional Negligence
- Professional Negligence law
Wills, Trusts & Probate
- Disputed Probate
- Disputed Trusts
- Disputed Wills
- Probate
- Trusts
- Wills

Business areas of law

Charities
- Charities
Commercial Property
- Commercial Leases
- Commercial mortgages
- Developer disputes
- Development plot sales
- Environmental policy law
- Finance
- Investment purchases and Buy to Let
- Landlord and tenant
- Planning law
- Purchase and Sale Of Commercial Property
- Purchase of development land
- Rights of way issues
- Sales or purchases of shops, factories, warehouses, offices and licensed premises
Company & Commercial
- Agency agreements
- Alternative Dispute Resolution (ADR)
- Asset Tracing
- Business structures and joint ventures
- Commercial Law
- Commercial Litigation Matters
- Competition law
- Contractual Disputes
- Corporate Law
- Corporate finance
- Data Protection
- Employment - business
- Franchising
- Management buyouts
- Merchandising and sponsorship
- Mergers and Acquisitions
- Mis-sold Interest Rate Swap Agreements
- Partnership and LLP law
- Sales and Purchases
- Setting up a business
- Share option schemes
- Shareholder Agreements
- Shareholder and Partnership Disputes
- Statutory Demands
- Summary Judgment
- Tax
- Unfair Loan Charges
Construction
- Building contracts and professional appointments
- Construction
- Construction and engineering dispute resolution
- Contracts for the supply, installation and maintenance of specialist mechanical and electrical plant
- Crane oversailing and scaffolding licences
- Development agreements
- Development loan facilities
- Due diligence audits for banks and other financial institutions
- Engineering contracts
- Facility maintenance agreements
- Framework agreements
- Guarantees and bonds
- In-house training
- Warranties, third party rights and reliance letters
Energy & Transport
- Aviation
Regulations
- Environment
- Health and Safety

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Hansells

Accreditations

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Available lawyers at Hansells

How Hansells Compares

Value for money

Would recommend tofriends and family

Satisfied withoutcome of matter

Rankings by area of expertise

Review Sources

Reviews summary

Excellent

Very Good

Average

Poor

Awful

Overall experience

Bereavement Matter

New will

Will

Review of Wills

Wills & Trusts

Professional

Will preparation

Will Service

Handling Estate

Excellent Service

Reviews collected from

Adam

Julian

Melissa

cathy

Megan

Hansells are accredited by

About this branch

Description

Regulated by

Legal services

Personal areas of law

Business areas of law

Would recommend to
friends and family

Satisfied with
outcome of matter