01603 660 811
We are a long-established and independent leading firm of legal experts based in Norwich, Norfolk. We offer a wide range of legal services for individuals, families, and businesses across the country and pride ourselves on our professional approach underpinned by our values. Read more...
Also known as - Hatch Brenner
Hatch Brenner LLP
have 1 other location
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Hatch Brenner LLP on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Hatch Brenner LLP. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hatch Brenner LLP and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Hatch Brenner LLP performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Hatch Brenner LLP and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Hatch Brenner LLP compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
Read moreless...
The rankings below show the areas of expertise that Hatch Brenner LLP offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Matter Type:
Wills
Nathaniel
Collected on:
I recently had a mirror Will written by Hatch Brenner under the Will Aid charity scheme. The service was excellent, friendly, informative and they helped me and my partner across the finish line on what is actually a simple but super important legal document. We are both very pleased to have it all sorted and grateful to Hatch Brenner for their legal expertise in this matter.
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Verified review
This review has been left by a verified client who used Hatch Brenner LLP.
Matter Type:
Personal Injury Law
Anonymous
Collected on:
I consulted Hatch Brenner for advice on a personal injury claim.
Colin Cook took on my case, and the advice and care given to both the details and myself were outstanding.
Rachel Fowler also played a valuable part in keeping me updated as the case progressed.
I would highly recommend them.
A representative from Hatch Brenner LLP responded to this review on 20 February, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Matter Type:
Transfer of title
Claire
Collected on:
Amazing as always. Lizzie & Chloe have amazing communication and take so much of the worries away, I would never use anyone else. Thanks ladies! Very fast service.
A representative from Hatch Brenner LLP responded to this review on 20 February, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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sheila
Collected on:
Poor communication, lack of knowledge and difficulty getting hold of. Unanswered email and lack of communication.
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sheila
Collected on:
Was disappointed with experience of selling my dad’s house as attorney. Didn’t really know who my appointed person was , passed through several people. The final person seemed to lack knowledge as I had problems with Land Registry and wasn’t prepared to enhance her knowledge either! I rang Land Registry myself after being told this was not possible and an extremely helpful person got the problem sorted within days. I twice had to contact my solicitor as my Estate Agent phoned me for update and says they couldn’t contact her. I had an email unanswered. Found her to be lacking in enthusiasm, knowledge and at times rather rude.
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Verified review
This review has been left by a verified client who used Hatch Brenner LLP.
Matter Type:
Accident At Work
Anonymous
Collected on:
The solicitor and his team were very helpful and kept me updated on my claim. They were approachable and would reply to any call very quickly.
A representative from Hatch Brenner LLP responded to this review on 14 January, 2025:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Rose
Collected on:
From the start to the end I felt I had to continually be on the case of the solicitors. From my case manager going on leave and no one taking over the case to paperwork being dropped off and not handed to the relevant parties the whole experience left a lot to be desired.
Hatch brenner have been the family solicitors for years going back three generations now and we have all agreed we will find someone else to use. You were aware of the situation, my partner was in hospital going through chemo and still I had to phone most days to get the most basic jobs done. The final job was to transfer the money over to my account and even that was late and resulted in me having to phone twice to get it sorted.
While the staff were always polite and the reception team helpful it still does not make up for the sale dragging and a poor overall service. I think perhaps you need to look at the way cases are handled and implicate some sort of system to prevent cases and tasks being forgotten.
A representative from Hatch Brenner LLP responded to this review on 28 November, 2024:
We have received your concerns and would be happy to discuss this with you directly. Please feel free to reach out to the Head of Department at your convenience to address this further.
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Verified review
This review has been left by a verified client who used Hatch Brenner LLP.
Anonymous
Collected on:
Friendly staff and experienced, rich, legal knowledge.
Solicitor enhanced the processing of LPA which impressed me & no doubt will recommend to my friends
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Verified review
This review has been left by a verified client who used Hatch Brenner LLP.
Matter Type:
Wills
Elvin
Collected on:
Great Service, would highly Recommend, a pleasure to deal with.
A representative from Hatch Brenner LLP responded to this review on 02 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Hatch Brenner LLP.
Matter Type:
Wills
Anonymous
Collected on:
Not the first time using this firm - as before excellent service, knowledgeable, professional, would highly recommend.
A representative from Hatch Brenner LLP responded to this review on 02 December, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Wensum
Collected on:
I'm pleased with the service I recently received at Hatch Brenner and happy to recommend them. Sam was cheerful, friendly, approachable, patient and quickly answered my questions and efficiently acted on my instructions.
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i0am0random
Collected on:
Went with them, turned up to the wrong court, had no idea about any ruling the judge made, forced to wait months longer ger and spent a huge amount more money despite the other party and I understanding correctly, when I questioned it I was told I needed therapy to continue and was threatened with legal action to pay the invoice for their professional negligence despite already being aware that I have disabilities, this caused me to attempt suicide and self harm of which I informed them and asked for an answer, contacted the supervisor who investigated it and told me they would respond with an update. Multiple emails to them and a year later I have been ignored. Avoid like the plague. They were aware of my mental health issues from the start and I informed them along the way of their mistakes and distress they caused to be threatened, abused and then when they realised they were wrong to then be ignored. I wish I had taken legal action against them when this all happened.
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Aram
Collected on:
Sophie Key Has just cancelled my appointment that i have been waiting a while is a really important matter.but really don't go with them not relabel
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Mariyana
Collected on:
What an incredible let down. Agreed to represent us on an auction property purchase involving international buyers, and then the day after the auction dropped us on the basis that funds held in an EU account are against their internal regulation. This is despite being asked questions at the time of quote as to where the money comes from. With an auction purchase and tight timescales for completion, they have left us in an incredibly difficult position. Extremely unprofessional and uncaring - don’t use
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Matter Type:
Wills
hayley
Collected on:
Excellent Service as always. Have been to see Caroline Billings several times for family wills and power of attorney etc. Very quick and helpful
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Client Focused Our solicitors and support team are committed to providing you with a high-quality of service. You are our top priority. We ensure we are well placed to meet your requirements, providing value and market experience with frequent communication and support. Transparent about pricing We understand the cost of seeking legal advice can seem prohibitive. At the start of every matter, we will discuss with you the likely costs as well as the method and time of payment to ensure that you are clear about this before we undertake any work. Straightforward with our advice Legal issues can be complex and daunting to navigate. We will always deliver legal advice with a clear and jargon-free approach ensuring you are kept well-informed at every step.
