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Serjeant & Son

4.7 | 21 Reviews 21 Reviews | Lasting Power of Attorney
120 Total Company Reviews info icon Lasting Power of Attorney | info icon 120 Total Company Reviews Lasting Power of Attorney | info icon 120 Total Company Reviews

Kings House, King Street, Thetford, Norfolk, IP24 2AP

01842 818555

Accepting new clients

Kings House, King Street, Thetford, Norfolk, IP24 2AP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 663785

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Serjeant & Son |

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4.7
Excellent
21 Reviews
85%
Value for
Money
2% above
national average
95%
Success
Rate
13% above
national average
95%
Would
Recommend
14% above
national average
Communication 4.5/5
Initial Impressions 4.3/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.5/5
Value for money 4.2/5

Accreditations

Serjeant & Son are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Serjeant & Son
The Law Society accreditation awarded to Serjeant & Son
Conveyancing Quality Scheme accreditation awarded to Serjeant & Son

Description

Welcome to Serjeant & Son Solicitors. We are based in the historic market towns of Ramsey and Thetford, with strong ties in our local communities, providing legal services locally and nationally. Our aims are to offer a high quality service, give clear practical advice and cost effective solutions.

Rankings by area of expertise

4.8
Excellent
120 Reviews
93%
Value for
Money
10% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.7/5
Initial Impressions 4.7/5
Approachability 4.8/5
Documentation Accuracy 4.7/5
Legal Knowledge 4.8/5
Value for money 4.7/5

Accreditations

Serjeant & Son are accredited by

Lexcel - excellence in legal practice management and client care accreditation awarded to Serjeant & Son
The Law Society accreditation awarded to Serjeant & Son
Conveyancing Quality Scheme accreditation awarded to Serjeant & Son

Description

Welcome to Serjeant & Son Solicitors. We are based in the historic market towns of Ramsey and Thetford, with strong ties in our local communities, providing legal services locally and nationally. Our aims are to offer a high quality service, give clear practical advice and cost effective solutions.

Rankings by area of expertise

Meet the team of Serjeant & Son

Rebecca Baxter

Rebecca Baxter

Solicitor

4.8 15

Meet the team of Serjeant & Son

Rebecca Baxter

Rebecca Baxter

Solicitor

4.8 15
Isabel Whiting

Isabel Whiting

Apprentice Solicitor

4.9 13

Contact details

01842 818555
legal@serjeantandson.co.uk
www.serjeantandson.co.uk

Kings House, King Street, Thetford, Norfolk, IP24 2AP

Reviews

4.7 /5 21 Reviews
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    Rating

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    Clients say

    The firm specialises in conveyancing, property sales/purchases, wills/codicils and property litigation, with strong technical knowledge and effective case management. Clients praise thorough, diligent and solution‑focused solicitors who secure target completion dates. Valued soft skills include clear, timely communication, professionalism, friendliness, patience and responsiveness, making stressful processes feel supported and well managed. Clients repeatedly recommend the team and report repeat use due to dependable, high‑quality service.

    professional
    knowledgeable
    diligent
    friendly staff
    prompt responses
    clear communication
    efficient service
    helpful advice
    stress reduction
    reliable support

    ReviewSolicitors Review List

    Profile image of Antoinette Mary

    Antoinette Mary

    Verified

    Conveyancing for selling and purchase of property

    I cannot recommend Katie and Isabel enough for their diligence and professionalism. Katie walked us through the process carefully as a lot had changed in the 28 years since we last sold and brought a property. She was always friendly and courteous to us, she was an actual delight to work with, we cannot thank her enough for all her help. Likewise we will be forever grateful for Isabels help and swift response to our queries. She acted on our behalf with great integrity, and again was always courteous in her dealings with us. We would like to thank them both for their help, and would like their superiors to know how impressed we were with the service they provided.

    Legal experts tagged in
    this review

    legal expert Isabel Whiting Isabel Whiting
    legal expert Katie Hole Katie Hole
    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Anonymous

    Anonymous

    Verified

    Good but slow

    Wanted a codicil to my will. Travelled from Lowestoft to Thetford and it was understood what I wanted but a month later I had to ring to find out where it was. They apologised and got it quickly sorted

    0
    Collected on: ReviewSolicitor collection source logo
    Profile image of Margaret Mary

    Margaret Mary

    Verified

    Recent experience with Serjeant+Son

    We were very happy with the quality of service received and would happily use Claire in any future transactions. This is the second time that we have been helped by her.

    Legal experts tagged in
    this review

    legal expert Claire Honour Claire Honour
    1
    Collected on: ReviewSolicitor collection source logo
    Profile image of Peter Douglas

    Peter Douglas

    Verified

    Wills

    Did everything as asked. Not the cheapest, but you pay for quality

    Legal experts tagged in
    this review

    legal expert Rebecca Baxter Rebecca Baxter
    0
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    Profile image of Edward,

    Edward,

    Verified
    Wills, Trusts & Probate

    Attentive service

    The solicitor was very knowledgeable and efficient

    Legal experts tagged in
    this review

    legal expert Rebecca Baxter Rebecca Baxter
    0
    Collected on: ReviewSolicitor collection source logo

    Other Reviews

    Profile image of Rachel

    Rachel

    Rachel

    Poor service with undisclosed fees. I approached this solicitors enquiring about making a will, stating that I had never made one before. I attended an extremely short appointment where it became clear I needed more time to decide on a few aspects of the will and it was left that I would contact the solicitors when I had made my decision. I decided to give myself time and chose not to pursue a will creation with the company at that point. At no point during the process was I made aware that any cost would be incurred if I didn't proceed with the will. Perhaps it was my own naivety expecting things to be made clear and transparent when dealing with a customer. I've just received a letter informing me that I owe them £105 for the brief 15 minute meeting that I had with them and the subsequent, unsolicited prompter letters that they sent me. Avoid this company and use another local solicitor that has a more helpful and transparent approach when it comes to their customers.

    A representative from Serjeant & Son responded to this review

    Rachel I am sorry you feel unhappy at receiving an invoice for the advice you received regarding a will. You would have been given details of our charges before making the appointment which for a single will is £230 + VAT. Under our terms and conditions provided to you, we are entitled to charge the whole amount if you come to the appointment, receive the advice and then decide not to continue. On this occasion we only charged for the time you spent with a professional receiving advice. We do not offer free advice as running a business is costly. I am sure you can understand that our services need to be paid for in the same way as any other. We also have a complaints procedure and had you contacted us we would have looked at the issue again. If you do decide to finish giving instructions for your will then the amount you have paid will be deducted from the overall cost. I hope this answers your issue.

    0
    Collected on: Google collection source logo

    Reviews

    4.8 /5 120 Reviews
    Filter your results
    Star rating
      Review Source

      Rating

      Review Source

      Clients say

      The firm specialises in conveyancing, property sales/purchases, wills/codicils and property litigation, with strong technical knowledge and effective case management. Clients praise thorough, diligent and solution‑focused solicitors who secure target completion dates. Valued soft skills include clear, timely communication, professionalism, friendliness, patience and responsiveness, making stressful processes feel supported and well managed. Clients repeatedly recommend the team and report repeat use due to dependable, high‑quality service.

      professional
      knowledgeable
      diligent
      friendly staff
      prompt responses
      clear communication
      efficient service
      helpful advice
      stress reduction
      reliable support

      ReviewSolicitors Review List

      Profile image of Sarah

      Sarah

      Verified
      Housing & Property

      Excellent conveyancing service for a house purchase

      They were professional, timely and transparent. They communicated very well throughout the purchase of my house. I would highly recommend them, especially Claire Honour.

      Legal experts tagged in
      this review

      legal expert Claire Honour Claire Honour
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Antoinette Mary

      Antoinette Mary

      Verified

      Conveyancing for selling and purchase of property

      I cannot recommend Katie and Isabel enough for their diligence and professionalism. Katie walked us through the process carefully as a lot had changed in the 28 years since we last sold and brought a property. She was always friendly and courteous to us, she was an actual delight to work with, we cannot thank her enough for all her help. Likewise we will be forever grateful for Isabels help and swift response to our queries. She acted on our behalf with great integrity, and again was always courteous in her dealings with us. We would like to thank them both for their help, and would like their superiors to know how impressed we were with the service they provided.

      Legal experts tagged in
      this review

      legal expert Isabel Whiting Isabel Whiting
      legal expert Katie Hole Katie Hole
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of Glyn David

      Glyn David

      Verified

      Separation of deeds

      Excellent and professional from keeping me informed and achieving what I needed

      Legal experts tagged in
      this review

      legal expert Claire Honour Claire Honour
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of David H

      David H

      Housing & Property

      Brilliant Job

      We used Serjeant & Son for our house sale and found them to be extremely knowledgeable, diligent and very friendly. They worked really hard to ensure we were able to meet the target completion date. Special mentions to Katie and Claire for all of their hard work and advice. Thank you both.

      Legal experts tagged in
      this review

      legal expert Claire Honour Claire Honour
      legal expert Katie Hole Katie Hole
      0
      Collected on: ReviewSolicitor collection source logo
      Profile image of S Meadows

      S Meadows

      Verified
      Housing & Property

      Quick snd efficient service!

      Solicitor was very knowledgeable, which greatly assisted us.

      Solicitors tagged in
      this review

      legal expert Wanda Szczygiel Wanda Szczygiel
      0
      Collected on: ReviewSolicitor collection source logo

      Other Reviews

      Profile image of Neko

      Neko

      Neko

      Just leaving a review from behalf of Haart Estate Agents from Cambridge for Claire. Honestly we had a difficult case between us , but Claire had been a stellar support pillar for our mutual clients so much that I wanted to leave a good word in for her. She was understanding , kind and a pleasure to work with and I'm glad that a difficult time for clients was made a little easier. You've been a pleasure and I really hope to work with you soon as well as recommend you personally to anyone I know might need real support.

      0
      Collected on: Google collection source logo
      Profile image of Fleur

      Fleur

      Fleur

      Claire, firstly I just want to say a huge thanks for all your excellent work on my behalf. You were so thorough, persistent, fair and transparent throughout the whole process whilst dealing with both our sale and purchase. You were extremely helpful and provided an excellent service. I would highly recommend yourself and the rest of the team at Sergeants and Sons!

      0
      Collected on: Google collection source logo
      Profile image of Steve

      Steve

      Housing & Property

      Steve

      Excellent service from Claire and her team from start to finish. I would recommend them to anyone in the local area looking to sell their property. Thanks very much for all your help

      Legal experts tagged in
      this review

      legal expert Claire Honour Claire Honour
      0
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      Profile image of Nora

      Nora

      Housing & Property

      Nora

      Claire is exceptionally efficient and very responsive to emails. I was very happy with her service hence I also recommended her to my friends and they have nothing but good words for her professionalism .

      Legal experts tagged in
      this review

      legal expert Claire Honour Claire Honour
      0
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      Profile image of Mason

      Mason

      Housing & Property

      Mason

      Appreciate all the hard work from Claire in purchasing our first home. Always keeping us updated throughout the process and made sure we were in before Christmas. Definitely will recommend! Thanks Claire!

      Legal experts tagged in
      this review

      legal expert Claire Honour Claire Honour
      0
      Collected on: Google collection source logo

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