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Goddard Dunbar & Associates Ltd

4.4 | 27 Reviews 27 Reviews | Commercial Property
723 Total Company Reviews info icon Commercial Property | info icon 723 Total Company Reviews Commercial Property | info icon 723 Total Company Reviews

Genesis Centre, Innovation Way, Stoke on Trent, Stoke-on-trent, ST6 4BF

Accepting new clients

Genesis Centre, Innovation Way, Stoke on Trent, Stoke-on-trent, ST6 4BF

Regulated by:

The Council for Licensed Conveyancers

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Goddard Dunbar & Associates Ltd |
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Goddard Dunbar & Associates Ltd Review Scores & Client Satisfaction Overview

4.4
Excellent
87%
Value for
Money
85%
Success
Rate
85%
Would
Recommend
Communication 4.4/5
Initial Impressions 4.5/5
Approachability 4.5/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.3/5

Description

We are a specialist law firm who are passionate about the law and putting our clients first. Our Solicitors and Legal Personnel have vast experience because they have helped thousands of happy clients who were recommended to us by Estate Agents, Financial Advisers, Accountants and importantly – Friends and Family of current clients.

Rankings by area of expertise

The rankings below show the areas of expertise that Goddard Dunbar & Associates Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Goddard Dunbar & Associates Ltd Review Scores & Client Satisfaction Overview

4.8
Excellent
95%+
Value for
Money
13% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
16% above
national average
Communication 4.8/5
Initial Impressions 4.8/5
Approachability 4.8/5
Documentation Accuracy 4.8/5
Legal Knowledge 4.8/5
Value for money 4.8/5

Description

We are a specialist law firm who are passionate about the law and putting our clients first. Our Solicitors and Legal Personnel have vast experience because they have helped thousands of happy clients who were recommended to us by Estate Agents, Financial Advisers, Accountants and importantly – Friends and Family of current clients.

Rankings by area of expertise

The rankings below show the areas of expertise that Goddard Dunbar & Associates Ltd offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Pinned Reviews

Profile image of Joe & Katherine Hawkins

Joe & Katherine Hawkins

Verified
Housing & Property

6 star experience

"Brilliant experience received for the sale and purchase of our new home.\nCharlotte was super efficient, quick to respond and dealt with any queries in a timely manner. Charlotte made the whole experience no-stress for us.\nWould definitely recommend and use again in the future!!"

Legal experts tagged in
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Profile image of M Shenton

M Shenton

Housing & Property

Seemless, communicative & professional

"I recently hired Goddard Dunbar & Associates Ltd to sell my house, and I couldn't be more pleased with the experience. From start to finish, the team demonstrated exceptional professionalism, friendliness, and communication."

Solicitors tagged in
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Meet the team of Goddard Dunbar & Associates Ltd

Contact & Locations - Goddard Dunbar & Associates Ltd

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00 (Open)
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–16:00
Saturday (Closed)
Sunday (Closed)

Genesis Centre, Innovation Way, Stoke on Trent, Stoke-on-trent, ST6 4BF

Reviews

4.4 /5 27 Reviews
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Clients say

What clients say about Goddard Dunbar & Associates Ltd

The firm is highly regarded for conveyancing, property sales and purchases, first-time buyer support, wills, trusts, probate and Powers of Attorney. Clients value its prompt communication, clear explanations, expert guidance and thorough attention to detail. The team is praised for being friendly, approachable, professional and reassuring, with a calm, supportive manner that makes stressful transactions feel straightforward. Efficient handling, quick responses and strong knowledge are consistently highlighted, alongside a focus on keeping clients informed and at ease throughout the process.

Excellent communication
Friendly staff
Professional service
Quick responses
Clear explanations
Helpful guidance
Efficient process
Supportive team
Knowledgeable solicitors
Stress-free experience

ReviewSolicitors Review List

Profile image of Skevi

Skevi

Verified
Housing & Property

Selling my property

Georgia Ray and Samantha were both extremely helpful when selling my property and made a stressful process run smoothly. They answered my enquires promptly and were very professional. I really appreciated their guidance and support.

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this review

A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you for your 5 star review! We are very grateful for your kind words.

0
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Barry Foxall

Verified
Housing & Property

Sale and purchase of properties

What an excellent service these people provide, i dealt mostly with a young Lady named Elisha, she took all my concerns and worries and turn them all into positives, she was so knowledgeable of the multi process of selling and purchasing, she answered every question i had ( which were many ) with total professionalism and understanding, cant speak highly enough of her and her colleagues, if you are looking for a solicitor, look no further than Goddard and Dunbar

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A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you for your 5 star review! Your kind words will be passed on to Elisha & the team.😊

0
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Megan & Tommy

Verified
Housing & Property

10/10 service from Carole!

We had Carole as our solicitor and we managed to complete in 9 weeks from offer accepted, Carole was so helpful throughout the process and kept us in the loop with any important updates, she made what we thought was going to be an awful stressful experience, the complete opposite. Thank you so much !!

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Reply by profile image of Casey Pontin

Casey Pontin

Thank you both for your detailed review! Your kind words will be passed on to Carole and the team 😊.

0
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Andrew

Verified
Housing & Property

8 Poolfields Court Sale

Professional albeit a little slow at times but that could have been the purchaser's solicitor.

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A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you Andrew, for your review!

0
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Laura mountford

Verified
Housing & Property

Excellent service!

All the members of staff I have dealt with, especially Sam and Nicola have been outstanding; efficient, polite, professional and had great communication. Best Conveyancers I have used ( excellent fee as well). Would always recommend and use their services again. Many thanks

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A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you Laura, for your 5 star review! It is truly appreciated.

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Other Reviews

Profile image of Dave Hindmarsh

Dave Hindmarsh

Housing & Property

Dave

I've used Goddard Dunbar 3 times now for Conveyancing needs and no issues each time. A friendly, helpful, prompt team. Highly recommended!

A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you, Dave, for your 5 star review. It is truly appreciated.

0
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Margaret Seaton

Housing & Property

Margaret

Utterly inexcusably poor experience with the Goddard Dunbar conveyancing team. My chain-free purchase took 5 months due to 2 commonplace enquiries that were dragged out for weeks on end, of which I was then asked to chase myself. They sat and waited 33 days for an email from the other side, and thought this was acceptable. You'd think some sort of protocol would be in place when they are not getting the response they need, in order to do the best for their client - clearly not. My seller almost pulled out due to the delays. No attempt at all was made to move things along despite knowing the inconvenience of my situation. A proactive approach and actively listening to clients' concerns should be standard customer service. Requests to be contacted were ignored. Requests for estimated completion dates, ignored. The only thing that was consistent was the out of office emails. No attempt at reassurance or an apology for the delays was given by anyone throughout. I was told they "cannot see where an apology is due" - unbelievable. Things started to progress when I made a formal complaint but after an in-house "investigation", all I got was a long winded email from the complaints director in defense of the company which I had no time to read as I was too busy trying to sort the issues that I was paying them to deal with. Chasing estate agents, vendors solicitors, drainage specialists, even the mortgage lender. I can see similar reviews from 2 years ago - this standard of "service" should not be the norm. I was asked to send my deposit at 16:40, following which the solicitor went straight onto annual leave without bothering to confirm the transaction or being on hand to help with any potential problems. An incredibly stressful time was made worse by Goddard Dunbar. Needless to say I do not recommend. And I have no interest in contacting the Ombudsman, it won't get me into my property any faster.

Thank you for your comments which are always welcome. Due to Data Protection Regulations and Client Confidentiality, we are limited as to what we can say in response to this review. However, a thorough internal investigation into your complaint was undertaken and your complaint was not upheld. We informed you that your complaint could be escalated to the Legal Ombudsman as this is the correct procedure for an independent review of the matter, which we would welcome in order to confirm our findings. You have decided not to escalate your complaint to the Ombudsman, which of course is your choice, but we stand by our investigation findings and we are sorry that our service did not meet your expectations.

0
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Kirstin Hutton

Kirstin

This is our second time using Goddard Dunbar in 2025 ... and yet again another fantastic experience. Very professional and quick at responding to email's. Thanks for making the selling process so easy!

Thank you Kirstin for your 5 star review, it is truly appreciated!

0
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Rick SKILTON

Housing & Property

Rick

Supported us throughout the purchase of our premises. Communication very clear in our basic format for us being new. Swift in the approach. Always were available to support and guide us. All the team we dealt with knowledge second to none. Competitive and overall painless experience at what can be a stressful time.

Thank you, Rick, for your wonderful 5 star review. We truly appreciate it!

0
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Steve Pilling

Steve

Sounds harsh.. but considering the amounts we paid for professional services... we were left with terrible experience... We paid for Solicitors and ended up dealing with associate... we had meetings and not once was a qualified solicitor present.. We were informed or uninformed wrongly and we were left £250 plus vat out of pocket... for an appearance fee... be careful as these solicitors should be protecting us and looking out for us but our feeling is they more concerned about lining there pockets. We questioned the appearance fee as we Were NOT informed and they said its standard practice... however thus is not true... be careful and my advice is ... your paying for a solicitor not a Associate who wasn't very good in our opinion and couldn't answer basics We been asked pay another 250 plus vat for appearance fee at auction... even if it don't sell.. its morally wrong... as they are there on other auction lots... Be safe STAY AWAY

Despite Mr Pillings comments, Goddard Dunbar are still instructed to act on his behalf in this matter. Whilst dealing with this matter Mr Pilling raised a complaint which was thoroughly investigated and as a result his complaint was not upheld. Mr Pilling was not satisfied with this outcome and he has therefore been directed by Goddard Dunbar to the Legal Ombudsman. Mr Pilling has escalated his complaint to the Legal Ombudsman which will be investigated by them. Goddard Dunbar will report the Legal Ombudsman’s findings when they become available and comment accordingly.

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Reviews

4.8 /5 723 Reviews
Filter your results
Star rating
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Clients say

What clients say about Goddard Dunbar & Associates Ltd

The firm is highly regarded for conveyancing, property sales and purchases, first-time buyer support, wills, trusts, probate and Powers of Attorney. Clients value its prompt communication, clear explanations, expert guidance and thorough attention to detail. The team is praised for being friendly, approachable, professional and reassuring, with a calm, supportive manner that makes stressful transactions feel straightforward. Efficient handling, quick responses and strong knowledge are consistently highlighted, alongside a focus on keeping clients informed and at ease throughout the process.

Excellent communication
Friendly staff
Professional service
Quick responses
Clear explanations
Helpful guidance
Efficient process
Supportive team
Knowledgeable solicitors
Stress-free experience

ReviewSolicitors Review List

Profile image of Melvin Arnold

Melvin Arnold

Excellent service

Excellent service throughout .offering a friendy and efficient service. Giving us both an exceptional experience . Very please with Goddard Dumbar and staff.

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A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you, Melvin, for your 5 star review. It is truly appreciated.

1
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Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Will Creation / Power of Attorney Advice

Easily accessible high street office, friendly & welcoming atmosphere, clearly knowledgeable, great value Power of Attorney. Highly Recommend!

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this review

A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you, for your 5 star review. It is truly appreciated.

0
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Profile image of Skevi

Skevi

Verified
Housing & Property

Selling my property

Georgia Ray and Samantha were both extremely helpful when selling my property and made a stressful process run smoothly. They answered my enquires promptly and were very professional. I really appreciated their guidance and support.

Solicitors tagged in
this review

A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you for your 5 star review! We are very grateful for your kind words.

0
Collected on: ReviewSolicitor collection source logo
Profile image of M Shenton

M Shenton

Housing & Property

Seemless, communicative & professional

I recently hired Goddard Dunbar & Associates Ltd to sell my house, and I couldn't be more pleased with the experience. From start to finish, the team demonstrated exceptional professionalism, friendliness, and communication. Everything you could hope for when selling your home, really. They went above and beyond to keep me informed at every stage of the process. They were always responsive to my questions and concerns, making what can often be a stressful experience feel manageable and even enjoyable. They gave me expert guidance, and worked tirelessly to get the best possible outcome. Their friendly approach combined with their professionalism made the whole thing smooth and hassle-free. I would definitely recommend Goddard Dunbar & Associates Ltd to anyone looking to sell their property. If you want a team that truly cares about delivering results while making you feel valued, Carole, Deborah, and the whole team are the ones to call.

Solicitors tagged in
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A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you for your 5 star review! We are very grateful for your kind words.

0
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Jeanna M C-H

Verified
Housing & Property

Excellent service from Hannah.

Hannah has been dealing with us when buying our first home, all the way through she has been professional and direct. The communication we have had throughout has been impeccable we have never felt in the dark about any details, would 100% recommend her service to any of our friends and family!

Legal experts tagged in
this review

A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you, Jeanna, for your 5 star review. It is truly appreciated.

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Other Reviews

Profile image of Jayne Eldershaw

Jayne Eldershaw

Housing & Property

Jayne

Charlotte dealt with my house sale for me with exceptional professionalism, care and expertise. A lovely friendly lady, thank you

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Adele Machin

Housing & Property

Adele

I highly recommend Goddard Dunbar for your conveyancing needs. They were recommended by my Estate Agent and they have been great throughout the process of selling my home. Communicative, efficient, polite and professional. Would not hesitate in using their services again ⭐️⭐️⭐️⭐️⭐️

A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you, Adele, for your 5 star review. It is truly appreciated.

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Beardy S

Housing & Property

Beardy

House moving is stressful and can be challenging but nothing was too much trouble for goddard Dunbar to assist our move. Timely, every silly q answered or found out. So knowledgeable and friendly. Having the legal side covered and just being there helped so much. Top work guys.

A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you, for your 5 star review. It is truly appreciated.

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Thomas Bowden

Housing & Property

Thomas

As a first time buyer, I had no idea who to turn to but my mum recommended Goddard Dunbar as she used them for her recent purchase and I’m so grateful I did. They have been so incredibly helpful during mine and my partner’s journey in buying our first property and Charlotte and the team have honestly been dream solicitors. They have been so quick and passionate in getting a response and keeping us informed daily during the process, we will certainly use their services again in the future! We thank the whole team for everything!

A representative from Goddard Dunbar & Associates Ltd responded to this review

Thank you, Thomas, for your 5 star review. Your kind words will be passed onto Charlotte & the team!

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Laura Elizabeth

Housing & Property

Laura

Thanks to Charlotte for all your support with buying our house. She was very understanding and took time to explain the whole process.

Solicitors tagged in
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Thank you Laura, for your 5 star review! We are very grateful for your kind words.

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