01473 219282
Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do. Read more...
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Bates Wells & Braithwaite on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bates Wells & Braithwaite. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Bates Wells & Braithwaite and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Bates Wells & Braithwaite performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Bates Wells & Braithwaite and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Bates Wells & Braithwaite compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Bates Wells & Braithwaite.
Emma whitlock
Collected on:
Hannah has been amazing. Brilliant customer service she kept me up to date. She took on my case later and was hot on it from the get go. Good results as well. Thank you for everything Hannah would highly recommend.
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Verified review
This review has been left by a verified client who used Bates Wells & Braithwaite.
Alan gladden
Collected on:
Compensation claim after accident thanks for all your support and help
A representative from Bates Wells & Braithwaite responded to this review on 22 August, 2025:
Thank you for your feedback, Alan. We’re pleased Hannah and the team could support you with your claim and are glad we were able to help. Wishing you all the best moving forward
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emma
Collected on:
I cannot recommend Nigel French and Chris highly enough. From the very start, their guidance, professionalism, and dedication put me at ease during a very stressful time.
Nigel was always clear, approachable, and attentive, making sure I understood every step of the process. Chris complemented this perfectly, providing thorough advice and support whenever needed.
Together, they made a daunting situation manageable, keeping me informed, empowered, and confident in the decisions I was making. Their combined expertise and genuine care are rare, and I am extremely grateful for their assistance.
Thank you both for your unwavering support — it truly made a difference.
A representative from Bates Wells & Braithwaite responded to this review on 18 August, 2025:
Thank you for taking the time to share such detailed feedback, Emma. We’re delighted to hear that Nigel and Chris provided clear, attentive, and supportive guidance throughout a stressful time. It’s wonderful to know their professionalism, expertise, and care made a meaningful difference for you.
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Verified review
This review has been left by a verified client who used Bates Wells & Braithwaite.
Matter Type:
Wills
Anonymous
Collected on:
Rhian did everything smoothly and quickly and i thank her very much (no need for improvement).
A representative from Bates Wells & Braithwaite responded to this review on 10 July, 2025:
Thank you for your kind feedback. We're glad Rhian provided a smooth and efficient service.
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Verified review
This review has been left by a verified client who used Bates Wells & Braithwaite.
Matter Type:
Accident and Emergency Claims
Helen Seery
Collected on:
My whole experience with Hannah Mitchell from beginning to end was suburb. Any worries or what to expect was always answered in a very professional and kind way. It took some years due to waiting times seeing professional at the hospitals a waiting for reports. Miss Michelle always kept me informed. Miss Michelle was very knowledgeable and informed me of every step of the way. My emails were always answered promptly. My claim was very successful and I am more than happy with the out come.
A representative from Bates Wells & Braithwaite responded to this review on 09 July, 2025:
Dear Helen, Thank you for your wonderful feedback. We're so pleased to hear that Hannah provided you with professional, kind, and knowledgeable support throughout your case. It's great to know you felt well-informed and supported at every stage. Best regards, Bates Wells & Braithwaite
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Verified review
This review has been left by a verified client who used Bates Wells & Braithwaite.
Mr.Charles.Atkinson
Collected on:
Very satisfactory from start to finish with Hannah Mitchell, A good outcome, Explained everything and very helpful every step of the way, Kept me informed at every step of the case , She was very helpful in assisting me with any problems arising. Very reassuring In this injury case As I was Under pressure and very stressed out with this most of the time due to my mental health as well . She told me never to hesitate to phone her if I needed any assistance or advice in this matter , all it takes me to say is thank u very much for all your hard work And assistance and all the team that help you along the way as well if any I would go as far as to say she’s Wonder Woman ❤️😆👍
A representative from Bates Wells & Braithwaite responded to this review on 07 July, 2025:
Dear Charles, Thank you so much for your heartfelt feedback. We're truly glad that Hannah and the team could support you through such a stressful time and provide reassurance every step of the way. Your kind words mean a lot, and we’ll be sure to share your thanks with Hannah and everyone involved. Wishing you all the best moving forward. Best regards, Bates Wells & Braithwaite
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Verified review
This review has been left by a verified client who used Bates Wells & Braithwaite.
Matter Type:
Wills
Anonymous
Collected on:
Our Wills were completed by an amazing lady for whom nothing was too much trouble.
A representative from Bates Wells & Braithwaite responded to this review on 02 July, 2025:
Thank you for your kind words. We're glad our team member provided exceptional service and made the process easy for you. Best regards, Bates Wells & Braithwaite
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Verified review
This review has been left by a verified client who used Bates Wells & Braithwaite.
Matter Type:
Wills
Anonymous
Collected on:
Rhian was very helpful in sorting our Wills and supported us with follow up questions. Have already recommended to others.
A representative from Bates Wells & Braithwaite responded to this review on 30 June, 2025:
Thank you for your kind feedback. We’re pleased Rhian was helpful with your Wills and ongoing support. We appreciate your recommendation. Best regards, Bates Wells & Braithwaite
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Verified review
This review has been left by a verified client who used Bates Wells & Braithwaite.
Anonymous
Collected on:
Zoe was amazing and really lovely too. She went above and beyond, especially when we were trying to sort my in-laws' power of attorneys.
A representative from Bates Wells & Braithwaite responded to this review on 18 June, 2025:
Thank you for your kind words. We're delighted Zoe went above and beyond to assist with your in-laws' power of attorney. Best regards, Bates Wells & Braithwaite
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Verified review
This review has been left by a verified client who used Bates Wells & Braithwaite.
Matter Type:
Wills
Anonymous
Collected on:
Prompt and clear responses, useful advice, friendly and approachable.
A representative from Bates Wells & Braithwaite responded to this review on 16 June, 2025:
Thank you for your kind words! We're glad to hear you found the responses prompt and clear, and the advice helpful. Your positive feedback about our friendly and approachable service means a lot!
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Matter Type:
Residential Conveyancing
Fiona
Collected on:
Slow response to emails and phone calls, misplaced documents and over all poor and unprofessional service. Having used Bates, Wells and Braithwait previously I was disappointed with the conveyancing service provided on this occasion. I will not be using BWB in future.
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Matter Type:
Residential Conveyancing
TCR
Collected on:
After an awful experience with Tomasz burchan, almost cost us losing the property. Karen took over and was amazing throughout! Would highly recommend Karen
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Greg
Collected on:
Karen is amazing, the only person I trust for property's
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Matter Type:
Child Custody
Andy
Collected on:
Excellent service throughout.
Scott helped me with a significantly important case in Family Court regarding Child Arrangements, this was covered with the utmost humility and in a highly professional manner. The outcome was extremely positive for my Son & I.
Therefore I can't thank them enough for their kind assistance and making sure they left no stone unturned to ensure that Justice prevailed in my case.
Thoroughly recommend this firm.
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Nigel
Collected on:
Good friendly service.
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Our offices are based in Ipswich town centre. We are easily accessible by car or public transport and are just a few minutes’ walk away from Ipswich bus station and Ipswich rail station. If you are unable to visit our offices in person, we can conduct meetings via video conferencing or make home visits where appropriate.
