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How Bates Wells & Braithwaite Compares

Value for money

This firm - 98%
National Average
Poor Competitive Excellent

Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.

This score has been calculated using up to the last 300 reviews left by clients of Bates Wells & Braithwaite on ReviewSolicitors.

As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Bates Wells & Braithwaite. These questions include:

  • Value for money (a rating of 1-5)
  • How much were you initially quoted or how much did you expect to pay?
  • Approximately how much did you end up spending for the legal services provided (ignoring disbursements and court fees)
  • Did you think this was underpriced, overpriced or about right?
  • Overall experience

We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.

Underpriced 4%
Overpriced 0%
About Right 95%

If you would like to read more about how we work with our review data please see our Transparency section.

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Would recommend to
friends and family

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Bates Wells & Braithwaite and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.

You can use this data to see how Bates Wells & Braithwaite performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.

As part of our review questionnaire we ask the question:

"Would you recommend this firm to somebody else?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Satisfied with
outcome of matter

This firm - 99%
National Average
0% 25% 50% 75% 100%

ReviewSolicitors uses our community data to show you how many clients used Bates Wells & Braithwaite and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.

You can use this data to see how Bates Wells & Braithwaite compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.

As part of our review questionnaire we ask the question:

"Were you satisfied with the outcome of your case?"

The reviewer can select either “Yes” or “No”.

The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:

Yes 99%
No 1%

If you would like to read more about how we work with our review data please see our Transparency section.

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Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.

Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.

Review Sources

Client Reviews

4.9/5

Reviews summary

  • Excellent

    208
  • Very Good

    9
  • Average

    1
  • Poor

    1
  • Awful

    2

Overall experience

  • Value For Money
  • Communication
  • Initial Impressions
  • Approachability
  • Documentation Accuracy
  • Legal knowledge
Anonymous

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Anonymous

November 02, 2024

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Collected on:

Sale of property

I have recently (summer 2024) used Ms Karen Healy, at Bates Wells & Braithwaite Solicitors, as the conveyancer to deal with the probate sale of my late mother’s property in Ipswich.
The fees were clearly set out in writing at the start of the process and were very reasonable.
My email enquiries/instructions were acted on promptly.
The sale was completed very efficiently and there were no “hidden” costs incurred.
The net sale proceeds were paid into my bank account on the same day that the sale was completed.
I am very happy with the service provided by Ms Healy.

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Thomas Machin

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Matter Type:

Accident At Work

Thomas Machin

October 24, 2024

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Collected on:

Would rate higher if I could!

Hannah Mitchell was absolutely amazing at sorting everything out for me, I can’t put into words my gratitude for Hannah’s hard work and dedication to getting my claim sorted. Very respectful and Well spoken.

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Mr and Mrs Ward

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Matter Type:

Wills

Mr and Mrs Ward

October 21, 2024

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Wills by Rhian

Rhian was very helpful, nothing was too much trouble.

Thank you so much.

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Soraya

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Matter Type:

Divorce

Soraya

October 10, 2024

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Helping with my divorce

Denise head is a lovely and very understanding person who gave me advice that I needed im finally on the road to the clarity that I very much needed her help was very much appreciated thankyou

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Chris Cook

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Matter Type:

Accident At Work

Chris Cook

October 09, 2024

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A**** Service

From the first telephone conversation you were very helpful and honest about the strength of case I had and possible outcomes. I found the whole process stress free due to your input and in the end was very pleased with the outcome which was far more than I had hoped for. I would recommend your services to friends and family if they ever have employment problems in the future. Thank you for your assistance in this matter. A special mention to Hannah who i dealt with for most of my claim i cannot thank her enough for what she has done for me. Hannah was always there when I needed her and never left a stone unturned. 100% chose this company do not look around and if you can get Hannah Mitchell to pick up your case you are in very capable hands. I thank you once again

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Mrs Kim Randle

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Matter Type:

Accident At Work

Mrs Kim Randle

September 30, 2024

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Collected on:

Accident compensation

I received a 5 star 🌟 service from Hannah Mitchell regarding my accident at work claim. Hannah was always helpful with any questions that I needed answered and was given advice on the procedure of the claim. Would not hesitate in recommending Hannah.

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Mark W

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Matter Type:

Residential Conveyancing

Mark W

September 23, 2024

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Collected on:

House purchase.

volved a deed of variation, which required the expertise of an experienced conveyancer. I couldn’t have chosen anyone better than Karen Healy. Without her guidance and support, I wouldn’t be in my new home today. Absolutely amazing!

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Chris Woodward

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Matter Type:

Accident At Work

Chris Woodward

September 22, 2024

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Collected on:

Outstanding service

I was introduced to this company through my union and from day one I knew I was in good hands with my case.
Hanna Mitchell was absolutely amazing explaining everything to me on how my case would be handled, she kept me informed with what was happening and what she needed from me.
Her communication was second to none and the outcome exceeded my expectations and I can’t thank her enough . So thank you very much.

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Mrs Tiernan

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Matter Type:

Wills

Mrs Tiernan

September 16, 2024

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Collected on:

Will Service

The help and support i had from Rhian Snell was excellent. Thank you

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Mrs Whiting

Verified review

This review has been left by a verified client who used Bates Wells & Braithwaite.

Matter Type:

Wills

Mrs Whiting

September 09, 2024

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Collected on:

Will Service provided by Rhian Snell

Very pleased with the service i received.

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Reviews collected from

Fiona

Matter Type:

Residential Conveyancing

Fiona

October 23, 2024

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Collected on:

Fiona

Slow response to emails and phone calls, misplaced documents and over all poor and unprofessional service. Having used Bates, Wells and Braithwait previously I was disappointed with the conveyancing service provided on this occasion. I will not be using BWB in future.

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TCR

Matter Type:

Residential Conveyancing

TCR

October 22, 2024

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Collected on:

TCR

After an awful experience with Tomasz burchan, almost cost us losing the property. Karen took over and was amazing throughout! Would highly recommend Karen

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Greg

Greg

October 09, 2024

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Collected on:

Greg

Karen is amazing, the only person I trust for property's

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Andy

Matter Type:

Child Custody

Andy

August 09, 2024

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Collected on:

Andy

Excellent service throughout.
Scott helped me with a significantly important case in Family Court regarding Child Arrangements, this was covered with the utmost humility and in a highly professional manner. The outcome was extremely positive for my Son & I.
Therefore I can't thank them enough for their kind assistance and making sure they left no stone unturned to ensure that Justice prevailed in my case.
Thoroughly recommend this firm.

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Nigel

Nigel

February 17, 2024

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Nigel

Good friendly service.

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Bates Wells & Braithwaite are accredited by

accreditation
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About this branch

Description

Our offices are based in Ipswich town centre. We are easily accessible by car or public transport and are just a few minutes’ walk away from Ipswich bus station and Ipswich rail station. If you are unable to visit our offices in person, we can conduct meetings via video conferencing or make home visits where appropriate.

Regulated by

Solicitors Regulation Authority

Legal services

Personal areas of law

  • Consumer
    • Consumer Disputes
    • Consumer Rights
    • Litigation - Breach of contract
    • Litigation - Insurance disputes
    • Litigation - M&A and warranty disputes
    • Litigation - Product liability claims
    • Litigation - Property litigation claims
    • Litigation - Trust and pension issues
    • Litigation Law
    • Travel rights
  • Employment
    • Agency Staff / Temp Workers
    • Constructive/Unfair Dismissal
    • Disciplinary Hearings
    • Discrimination at Work
    • Employee Team Moves
    • Employment Contracts
    • Equal Pay Disputes
    • Family Leave
    • Flexible Working
    • Gardening Leave
    • Harassment/Bullying at Work
    • Holiday Pay Issues
    • Maternity and Paternity
    • Part Time Workers
    • Pension Law
    • Privacy and Data Protection
    • Professional Discipline
    • Redundancy
    • Restrictive Covenants
    • Senior Executives
    • Settlement Agreements
    • Stress at Work
    • TUPE
    • Tribunal Claims
    • UK Employment Laws
    • Unfair Dismissal Claims
    • Whistleblower Protection
  • Family Law
    • Adoption, Surrogacy, Care and Special Guardianship
    • Asset protection and tax mitigation
    • Child Arrangements Following Divorce
    • Child Law
    • Child Relocation After Divorce
    • Child contact
    • Children
    • Children Act proceedings
    • Civil Partnership Dissolution
    • Civil partnerships
    • Cohabitation agreements and disputes
    • Cohabitation and Unmarried Relationships
    • Collaborative Law
    • Divorce After A Brain Or Other Serious Injury
    • Domestic Abuse
    • Family Mediation
    • Family law
    • Financial Matters
    • Grandparents' Rights
    • Inheritance Act claims
    • Injunctions
    • Matrimonial finance
    • Out Of Court Divorce
    • Parental responsibility, paternity disputes, surrogacy
    • Pension and property advice
    • Pre and Post Nuptial Agreements
    • Separation Agreement
    • Social Services
    • Unmarried Couples' Rights
  • Housing & Property
    • Anti-social Behaviour
    • Boundary Disputes
    • Buying at auction
    • Declarations of trusts
    • Deeds of Gifts
    • Deeds of easements, variation, deeds of rectifications
    • Dilapidation Claims
    • Evicting Squatters and Trespassers
    • Exclusivity and lock-out agreements
    • Extending your Lease
    • Freehold Enfranchisement
    • Housing Associations
    • Housing Management
    • Housing disputes
    • Injunctions
    • Investment and buy to let properties
    • Landlord and Tenant
    • Lease Extensions
    • Leasehold properties
    • Matrimonial transfers
    • New home purchases and sales
    • Option agreements and conditional contracts
    • Possession and repossession proceedings
    • Property Disputes
    • Purchase and Sale
    • Remortgaging
    • Renting and Tenancy Agreements
    • Repossessions
    • Residential Conveyancing
    • Restrictive Covenants, Easements and Wayleaves
    • Right of First Refusal
    • Right of Way and Rights to Light
    • Right to Manage
    • Service Charge Disputes
    • Service Charge Recovery
    • Tenancy Breaches, Injunctions and Forfeiture Claims
    • Tenant Eviction
    • Transfer of title
    • Transfers of equity
    • Transfers of parts of land
    • Unpaid Rent, Service or Ground Charges
  • Personal Injury
    • Accident Abroad
    • Accident At Work
    • Accidents In Public Places
    • Against The Council
    • Amputation
    • Asbestos Compensation
    • Asbestos Lung Cancer
    • Asbestosis
    • Back Injury At Work
    • Broken Bone Or Fracture
    • Burns, Scars and Lacerations At Work
    • Bus and Coach Accident
    • Car Accident
    • Car Passenger
    • Carpal Tunnel Syndrome
    • Children's Accident
    • Children's Serious Injury
    • Chronic Pain
    • Cycling Accident
    • Defective Work Equipment
    • Dog Bite
    • Fall From Height
    • Fatal Accident
    • Fatal Asbestos
    • Gym Injury Compensation
    • Head Injury At Work
    • Holiday Sickness and Illness Compensation
    • Industrial Disease Compensation
    • Manual Handling
    • Motorbike Accident
    • No Win No Fee
    • Noise-Induced Hearing Loss
    • Occupational Asthma
    • Osteoarthritis
    • Pedestrian Accident
    • Personal Injury Law
    • Repetitive Strain Injury
    • Road Traffic Accident
    • Serious Injury
    • Skiing Injury
    • Slips, Trips and Falls
    • Spinal Injury Compensation
    • Supermarket Accident
    • Tinnitus
    • Welfare Issues After Serious Injury
    • Whiplash
    • Workplace Slip and Trip
  • Wills, Trusts & Probate
    • Probate
    • Trusts
    • Wills

Business areas of law

  • Charities
    • Charities
  • Commercial Property
    • Commercial Leases
    • Commercial mortgages
    • Developer disputes
    • Development plot sales
    • Environmental policy law
    • Finance
    • Investment purchases and Buy to Let
    • Landlord and tenant
    • Purchase and Sale Of Commercial Property
    • Purchase of development land
    • Rights of way issues
    • Sales or purchases of shops, factories, warehouses, offices and licensed premises
  • Company & Commercial
    • Agency agreements
    • Alternative Dispute Resolution (ADR)
    • Asset Tracing
    • Business structures and joint ventures
    • Commercial Litigation Matters
    • Competition law
    • Contractual Disputes
    • Corporate Law
    • Corporate finance
    • Data Protection
    • Employment - business
    • Franchising
    • Management buyouts
    • Merchandising and sponsorship
    • Mergers and Acquisitions
    • Mis-sold Interest Rate Swap Agreements
    • Partnership and LLP law
    • Sales and Purchases
    • Setting up a business
    • Share option schemes
    • Shareholder Agreements
    • Shareholder and Partnership Disputes
    • Statutory Demands
    • Summary Judgment
    • Unfair Loan Charges
  • Dispute Resolution
    • Mediation
  • Regulations
    • Health and Safety
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