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Bates Wells & Braithwaite

4.9 | 30 Reviews 30 Reviews | Family Law
274 Total Company Reviews info icon Family Law | info icon 274 Total Company Reviews Family Law | info icon 274 Total Company Reviews

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Accepting new clients

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 464759

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Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.8/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.8/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
Lexcel - excellence in legal practice management and client care accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
Lexcel - excellence in legal practice management and client care accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Bates Wells & Braithwaite

Meet the team of Bates Wells & Braithwaite

Contact & Locations - Bates Wells & Braithwaite

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Reviews

4.9 /5 30 Reviews
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Clients say

What clients say about Bates Wells & Braithwaite

The firm specialises in wills, lasting powers of attorney and injury claims, demonstrating strong technical expertise and thorough document preparation. Clients praise clear, efficient guidance and effective case handling. Valued soft skills include professionalism, politeness, approachability, patience, and a helpful, supportive manner that makes processes simple to understand. The team is described as attentive, proactive and going above and beyond, leaving clients highly satisfied and likely to return or recommend the firm.

exceptional service
helpful staff
very professional
easy to understand
efficient handling
clear instructions
knowledgeable team
above and beyond
satisfied clients
highly recommended

ReviewSolicitors Review List

Profile image of Mr and Mrs Smith

Mr and Mrs Smith

Verified

Wills Team

Exceptional service provided by your Wills team. Will definitely be back in contact in the near future to make Lasting Powers of Attorney after you made us aware of the importance of these documents. Something we were not aware about before.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Dear Mr and Mrs Smith. Thank you for your kind feedback. We are delighted to hear that you received exceptional service from our Wills team and found the advice helpful. We’re pleased we could make you aware of the importance of Lasting Powers of Attorney, and we look forward to assisting you again in the future when you are ready to proceed.

0
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emma

Exceptional Support and Professionalism

I cannot recommend Nigel French and Chris highly enough. From the very start, their guidance, professionalism, and dedication put me at ease during a very stressful time. Nigel was always clear, approachable, and attentive, making sure I understood every step of the process. Chris complemented this perfectly, providing thorough advice and support whenever needed. Together, they made a daunting situation manageable, keeping me informed, empowered, and confident in the decisions I was making. Their combined expertise and genuine care are rare, and I am extremely grateful for their assistance. Thank you both for your unwavering support — it truly made a difference.

Legal experts tagged in
this review

Bates Wells & Braithwaite

Thank you for taking the time to share such detailed feedback, Emma. We’re delighted to hear that Nigel and Chris provided clear, attentive, and supportive guidance throughout a stressful time. It’s wonderful to know their professionalism, expertise, and care made a meaningful difference for you.

0
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Anonymous

Verified
Wills, Trusts & Probate

Efficient and approachable

Prompt and clear responses, useful advice, friendly and approachable.

Legal experts tagged in
this review

Bates Wells & Braithwaite

Thank you for your kind words! We're glad to hear you found the responses prompt and clear, and the advice helpful. Your positive feedback about our friendly and approachable service means a lot!

0
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Madeleine Blagden

Verified

Helping with my divorce

Denise was very kind and listened to what I had to say, helped me through a very tough time and helped me resolve my situation, would highly recommend.

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Bates Wells & Braithwaite

Thank you for your kind feedback, Madeleine. We're so glad Denise was able to support you through a difficult time and help bring resolution.

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Rosemary freeman

Verified

Accident

I have been using this solicitor for nearly 4years, and have had excellent service from the beginning to the end, if I wasn’t sure of anything it was never to much trouble for Hannah to speak to me and talk me through it, if I ever needed to use a solicitor again I would definitely give them a call, I’m so glad I got Hannah as my solicitor.

Legal experts tagged in
this review

Bates Wells & Braithwaite

Thank you for your kind words, Rosemary. We're so glad to hear that Hannah has been able to assist you over the years. We truly appreciate your trust and would be happy to help again in the future.

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Other Reviews

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Andy

Family Law

Andy

Excellent service throughout. Scott helped me with a significantly important case in Family Court regarding Child Arrangements, this was covered with the utmost humility and in a highly professional manner. The outcome was extremely positive for my Son & I. Therefore I can't thank them enough for their kind assistance and making sure they left no stone unturned to ensure that Justice prevailed in my case. Thoroughly recommend this firm.

Bates Wells & Braithwaite

Thank you for your review, Andy. We’re thrilled to hear that Scott handled your Family Court case with professionalism and dedication, achieving a positive outcome for you and your son. Your recommendation is greatly appreciated.

1
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Vic

Family Law

Vic

I cannot fault Scott and Rebecca for their continued support throughout a domestic abuse child custody and arrangements case , they were reassuring, understanding, extremely patient in dealing with me. They were straight to the point honest with me from day one. It was the 2nd stressful time in my life and they were there every step of the way . The barrister representing me in court for the final hearing was absolutely amazing calming reassuring and explained everything to Me. I would like to thank them for their hard work and calming nature and I would use them again in a heartbeat if needed. Thank you .

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Parzana

Family Law

Parzana

I have been with BWB for many years. I can not thank Denise Head and her firm enough for their support and hardwork. They were with me every step. I just had to email or pick up the phone advise was at the other end. I highly recommend this firm for any of your issues/situations. They are simply the best, not just saying because of my case. I have had many other firms and never received any empathy or understanding from anyone other then this firm. Thank you BWB.

Solicitors tagged in
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A representative from Bates Wells & Braithwaite responded to this review

Thank you Parzana, we were so pleased to work with you and happy to have helped. Please let us know if we can do anything more in the future.

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kris

Family Law

kris

I used this service as it was recommended to me, I had Denise Head support me and the whole service was all for my son which I respected and he has been safe and happy after her involvement. 100% recommended BW&B

Solicitors tagged in
this review

A representative from Bates Wells & Braithwaite responded to this review

Thank you Mr Chevous for your review. We are glad that we were able to help and so pleased everyone is happy! Please let us know if we can help with anything in the future.

1
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Jon

Family Law

Jon

Fantastic service all round. I've been to BW&B for several different services - from work issues, family issues and conveyancing. Every time I've called I've been helped quickly, efficiently and been charged reasonably for the time too. To say I wouldn't go to any other solicitor is an understatement, I simply wouldn't trust anyone else like I do BW&B.

A representative from Bates Wells & Braithwaite responded to this review

Thank you Mr Parker, we hope we can help you again in the future. BWB

0
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Reviews

4.9 /5 274 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Bates Wells & Braithwaite

The firm specialises in wills, lasting powers of attorney and injury claims, demonstrating strong technical expertise and thorough document preparation. Clients praise clear, efficient guidance and effective case handling. Valued soft skills include professionalism, politeness, approachability, patience, and a helpful, supportive manner that makes processes simple to understand. The team is described as attentive, proactive and going above and beyond, leaving clients highly satisfied and likely to return or recommend the firm.

exceptional service
helpful staff
very professional
easy to understand
efficient handling
clear instructions
knowledgeable team
above and beyond
satisfied clients
highly recommended

ReviewSolicitors Review List

Profile image of Mr and Mrs Smith

Mr and Mrs Smith

Verified

Wills Team

Exceptional service provided by your Wills team. Will definitely be back in contact in the near future to make Lasting Powers of Attorney after you made us aware of the importance of these documents. Something we were not aware about before.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Dear Mr and Mrs Smith. Thank you for your kind feedback. We are delighted to hear that you received exceptional service from our Wills team and found the advice helpful. We’re pleased we could make you aware of the importance of Lasting Powers of Attorney, and we look forward to assisting you again in the future when you are ready to proceed.

0
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T Hearn

Personal Injury

Fantastic service

Chris was amazing throughout a long injury claim - very professional and helpful all the way through Cannot recommend enough, thank you for everything.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your kind words and recommendation. We’re delighted to hear Chris supported you so well throughout your claim and provided a professional, helpful service. We’ll be sure to pass on your thanks.

0
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Anonymous

Verified

Wills

Absolute pleasure to deal with made the process easy to understand. Everything was drafted correctly after my call with her and I cannot fault the service. Miss Snell went above and beyond for me which was much appreciated.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your feedback! We are delighted to hear that Rhian went above and beyond to make the process easy to understand and ensure everything was drafted correctly. We will be sure to pass your appreciation along to her!

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anonymous

Verified
Wills, Trusts & Probate

Private Client Team

Miss Rhian Snell - Very good service. Thank You.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your kind review. We’re delighted to hear that Rhian and our Private Client Team were able to provide you with excellent service.

0
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anonymous

Verified
Wills, Trusts & Probate

Will Service

Very helpful, polite and knowledgeable. Very impressed

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you so much for your wonderful review. We are delighted to hear you found our will service helpful, polite and knowledgeable.

0
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Other Reviews

Profile image of Fiona

Fiona

Housing & Property

Fiona

Slow response to emails and phone calls, misplaced documents and over all poor and unprofessional service. Having used Bates, Wells and Braithwait previously I was disappointed with the conveyancing service provided on this occasion. I will not be using BWB in future.

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2
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TCR

Housing & Property

TCR

After an awful experience with Tomasz burchan, almost cost us losing the property. Karen took over and was amazing throughout! Would highly recommend Karen

Bates Wells & Braithwaite

Thank you for sharing your experience with us! We're so glad to hear that Karen was able to turn things around for you after your initial challenges. Her dedication and support make a significant difference, and we're proud to have her on our conveyancing team. We truly appreciate your recommendation and wish you all the best in your new property!

0
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Greg

Greg

Karen is amazing, the only person I trust for property's

Bates Wells & Braithwaite

Thank you for your kind words, Greg. We're delighted to hear you trust Karen with your property matters.

0
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Profile image of Andy

Andy

Family Law

Andy

Excellent service throughout. Scott helped me with a significantly important case in Family Court regarding Child Arrangements, this was covered with the utmost humility and in a highly professional manner. The outcome was extremely positive for my Son & I. Therefore I can't thank them enough for their kind assistance and making sure they left no stone unturned to ensure that Justice prevailed in my case. Thoroughly recommend this firm.

Bates Wells & Braithwaite

Thank you for your review, Andy. We’re thrilled to hear that Scott handled your Family Court case with professionalism and dedication, achieving a positive outcome for you and your son. Your recommendation is greatly appreciated.

1
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Profile image of Nigel

Nigel

Nigel

Good friendly service.

Bates Wells & Braithwaite

Dear Nigel, Thank you for your feedback. We're pleased to hear you experienced good and friendly service. Your satisfaction is important to us.

0
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