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Bates Wells & Braithwaite

5.0 | 83 Reviews 83 Reviews | Falling Items
294 Total Company Reviews info icon Falling Items | info icon 294 Total Company Reviews Falling Items | info icon 294 Total Company Reviews

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Accepting new clients

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 464759

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Bates Wells & Braithwaite |

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Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
Lexcel - excellence in legal practice management and client care accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
Lexcel - excellence in legal practice management and client care accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Bates Wells & Braithwaite

Meet the team of Bates Wells & Braithwaite

Contact & Locations - Bates Wells & Braithwaite

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Reviews

5.0 /5 83 Reviews
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Clients say

What clients say about Bates Wells & Braithwaite

The firm is praised for wills, lasting powers of attorney and injury/compensation claims, demonstrating clear legal expertise across estate planning and personal injury work. Clients value prompt, professional and knowledgeable service, with staff described as friendly, caring and polite. Reviewers highlight clear communication, efficiency, helpful guidance and the ability to make complex processes easy to understand. Team members are seen as attentive, responsive and willing to go above and beyond, leaving clients highly satisfied and likely to return or recommend the firm.

kept in touch
very professional
friendly and caring
prompt replies
exceptional service
helpful guidance
made easy
efficient service
knowledgeable staff
highly recommend

ReviewSolicitors Review List

Profile image of T Hearn

T Hearn

Personal Injury

Fantastic service

Chris was amazing throughout a long injury claim - very professional and helpful all the way through Cannot recommend enough, thank you for everything.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your kind words and recommendation. We’re delighted to hear Chris supported you so well throughout your claim and provided a professional, helpful service. We’ll be sure to pass on your thanks.

0
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Alona D.

Verified

Injury at work

I would like to express my deepest gratitude for Hannah support and professionalism throughout my work injury claim. From the very beginning, she guided me with patience, understanding, and expertise, which made a very difficult period in my life so much easier to face. Her attention to detail, and genuine care for my situation have meant the world to me. I would like to say Thank you so much for all your hard work, I have been able to move forward with hope and confidence. I will always remember your kindness and the way you stood by me in such a challenging time.

Legal experts tagged in
this review

Bates Wells & Braithwaite

Hi Alona. Thank you so much for sharing your experience. We’re deeply touched by your kind words. It’s wonderful to hear that Hannah’s support, professionalism, and care made such a meaningful difference during a challenging time. We’ll be sure to pass on your gratitude to her—knowing she helped you move forward with hope and confidence means the world to us.

3
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Alan gladden

Verified

Claim

Compensation claim after accident thanks for all your support and help

Legal experts tagged in
this review

Bates Wells & Braithwaite

Thank you for your feedback, Alan. We’re pleased Hannah and the team could support you with your claim and are glad we were able to help. Wishing you all the best moving forward

0
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Helen Seery

Verified
Clinical Negligence

Injury claim at work

My whole experience with Hannah Mitchell from beginning to end was suburb. Any worries or what to expect was always answered in a very professional and kind way. It took some years due to waiting times seeing professional at the hospitals a waiting for reports. Miss Michelle always kept me informed. Miss Michelle was very knowledgeable and informed me of every step of the way. My emails were always answered promptly. My claim was very successful and I am more than happy with the out come.

Legal experts tagged in
this review

Bates Wells & Braithwaite

Dear Helen, Thank you for your wonderful feedback. We're so pleased to hear that Hannah provided you with professional, kind, and knowledgeable support throughout your case. It's great to know you felt well-informed and supported at every stage. Best regards, Bates Wells & Braithwaite

0
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Mr.Charles.Atkinson

Verified

Injury claim

Very satisfactory from start to finish with Hannah Mitchell, A good outcome, Explained everything and very helpful every step of the way, Kept me informed at every step of the case , She was very helpful in assisting me with any problems arising. Very reassuring In this injury case As I was Under pressure and very stressed out with this most of the time due to my mental health as well . She told me never to hesitate to phone her if I needed any assistance or advice in this matter , all it takes me to say is thank u very much for all your hard work And assistance and all the team that help you along the way as well if any I would go as far as to say she’s Wonder Woman ❤️😆👍

Legal experts tagged in
this review

Bates Wells & Braithwaite

Dear Charles, Thank you so much for your heartfelt feedback. We're truly glad that Hannah and the team could support you through such a stressful time and provide reassurance every step of the way. Your kind words mean a lot, and we’ll be sure to share your thanks with Hannah and everyone involved. Wishing you all the best moving forward. Best regards, Bates Wells & Braithwaite

0
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Other Reviews

Profile image of Soringraven

Soringraven

Soringraven

This was my first experience with any sort of claim case and Hannah Mitchell (Associate) was an absolute superstar. Though the process was long, Hannah was extremely helpful, very informative from the get go and I felt well represented through it all. I am grateful to Bates Wells and Braithwaite for taking me on.

0
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r Elliott

A client

I cannot thank Hannah enough for the support and professionalism she showed while handling my claim. From the very beginning, she was understanding, reassuring, and always kept me informed throughout the entire process. Hannah explained everything clearly, answered all of my questions promptly, and made what was a very stressful situation much easier to deal with. Her knowledge and dedication gave me confidence that my case was in safe hands, and she worked hard to achieve a positive outcome for me. I would highly recommend Hannah to anyone looking for a solicitor who is compassionate, professional, and truly committed to her clients.

0
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Profile image of damofan96

damofan96

damofan96

Having suffered an accident which resulted in a personal injury claim my case was handled by Hannah who was only a message away with any concerns that I had. From the being I was in very capable hands and was impressed by the professionalism shown throughout the legal process. Many thanks for all your work would recommend.

0
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Angela Chilton

Angela

Bates Wells & Braithwaite have for the past 3 years represented me with a personal injury claim against a company which has now been successfully settled. The support I have received from them has been nothing short of amazing. They have communicated with me regularly both by email and telephone and I would not hesitate in recommending them. I would especially like to thank Hannah Mitchell who has guided me through the whole process with kindness and professionalism.

Hi Angela, customer service and communication is key to our business and therefore we are really pleased you had a great service. We will pass your great feedback on to Hannah. Thank you for the review!

0
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Michael Stocker

Michael

Absolutely outstanding service, Hannah dealt with my claim. From start to finish I was kept up to date regularly throughout the process. Would definitely recommend them to anyone.

Thank you for your review. We are really pleased to hear your experience was great and thank you for your recommendation. We will make sure Hannah gets your feedback ☺️

0
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Reviews

4.9 /5 294 Reviews
Filter your results
Star rating
Review Source

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Review Source

Clients say

What clients say about Bates Wells & Braithwaite

The firm is praised for wills, lasting powers of attorney and injury/compensation claims, demonstrating clear legal expertise across estate planning and personal injury work. Clients value prompt, professional and knowledgeable service, with staff described as friendly, caring and polite. Reviewers highlight clear communication, efficiency, helpful guidance and the ability to make complex processes easy to understand. Team members are seen as attentive, responsive and willing to go above and beyond, leaving clients highly satisfied and likely to return or recommend the firm.

kept in touch
very professional
friendly and caring
prompt replies
exceptional service
helpful guidance
made easy
efficient service
knowledgeable staff
highly recommend

ReviewSolicitors Review List

Profile image of James

James

Verified

Brilliant all around.

Hannah was brilliant from start to finish. Gave great advice and was very trustworthy. Thank you Hannah!!

Legal experts tagged in
this review

0
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Eleni

Verified

Highly recommend

Hannah, was amazing always kept in touch, was very professional but at the same time very friendly and caring. Would reply promptly to my emails. I would highly recommend Bates/Wells & Braithwaite.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your positive feedback, Eleni. We’re pleased to hear that Hannah kept in regular contact, was professional yet friendly, and responded promptly to your emails throughout your matter.

0
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Profile image of Mr and Mrs Smith

Mr and Mrs Smith

Verified

Wills Team

Exceptional service provided by your Wills team. Will definitely be back in contact in the near future to make Lasting Powers of Attorney after you made us aware of the importance of these documents. Something we were not aware about before.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Dear Mr and Mrs Smith. Thank you for your kind feedback. We are delighted to hear that you received exceptional service from our Wills team and found the advice helpful. We’re pleased we could make you aware of the importance of Lasting Powers of Attorney, and we look forward to assisting you again in the future when you are ready to proceed.

0
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T Hearn

Personal Injury

Fantastic service

Chris was amazing throughout a long injury claim - very professional and helpful all the way through Cannot recommend enough, thank you for everything.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your kind words and recommendation. We’re delighted to hear Chris supported you so well throughout your claim and provided a professional, helpful service. We’ll be sure to pass on your thanks.

0
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Anonymous

Verified

Wills

Absolute pleasure to deal with made the process easy to understand. Everything was drafted correctly after my call with her and I cannot fault the service. Miss Snell went above and beyond for me which was much appreciated.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your feedback! We are delighted to hear that Rhian went above and beyond to make the process easy to understand and ensure everything was drafted correctly. We will be sure to pass your appreciation along to her!

0
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Other Reviews

Profile image of Heidi Newberry

Heidi Newberry

Heidi

I cannot thank my solicitor, H Mitchell enough for her hard work and support. She handled my case with professionalism, care, and understanding during what was a difficult time. Her advice was clear, communication was excellent, and she achieved the best possible outcome for me. I highly recommend her and would happily use Bates and Wells solicitors again in the future.

0
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James Masterson

James

Brilliant from start to finish. Everyone, but especially Hannah, was very efficient and knowledgeable. Fantastic sevice

0
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Profile image of Soringraven

Soringraven

Soringraven

This was my first experience with any sort of claim case and Hannah Mitchell (Associate) was an absolute superstar. Though the process was long, Hannah was extremely helpful, very informative from the get go and I felt well represented through it all. I am grateful to Bates Wells and Braithwaite for taking me on.

0
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Profile image of Jill Webb

Jill Webb

Jill

I used Bates Wells and Braithwaite for conveyancing a property. We experienced a time delay with the process which was no fault of Bates Wells and Braithwaite but I was kept informed by email. My only suggestion would be a little more human contact ie phone calls to help de-stress what can be a very trying time. Overall a good job well done.

0
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Profile image of r Elliott

r Elliott

A client

I cannot thank Hannah enough for the support and professionalism she showed while handling my claim. From the very beginning, she was understanding, reassuring, and always kept me informed throughout the entire process. Hannah explained everything clearly, answered all of my questions promptly, and made what was a very stressful situation much easier to deal with. Her knowledge and dedication gave me confidence that my case was in safe hands, and she worked hard to achieve a positive outcome for me. I would highly recommend Hannah to anyone looking for a solicitor who is compassionate, professional, and truly committed to her clients.

0
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