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Bates Wells & Braithwaite

4.9 | 95 Reviews 95 Reviews | Post Completion
294 Total Company Reviews info icon Post Completion | info icon 294 Total Company Reviews Post Completion | info icon 294 Total Company Reviews

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Accepting new clients

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 464759

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Bates Wells & Braithwaite |

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Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 5.0/5
Documentation Accuracy 4.9/5
Legal Knowledge 5.0/5
Value for money 4.9/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
Lexcel - excellence in legal practice management and client care accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
17% above
national average
95%+
Would
Recommend
18% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
Lexcel - excellence in legal practice management and client care accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Bates Wells & Braithwaite

Meet the team of Bates Wells & Braithwaite

Contact & Locations - Bates Wells & Braithwaite

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Reviews

4.9 /5 95 Reviews
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Clients say

What clients say about Bates Wells & Braithwaite

The firm is praised for wills, lasting powers of attorney and injury/compensation claims, demonstrating clear legal expertise across estate planning and personal injury work. Clients value prompt, professional and knowledgeable service, with staff described as friendly, caring and polite. Reviewers highlight clear communication, efficiency, helpful guidance and the ability to make complex processes easy to understand. Team members are seen as attentive, responsive and willing to go above and beyond, leaving clients highly satisfied and likely to return or recommend the firm.

kept in touch
very professional
friendly and caring
prompt replies
exceptional service
helpful guidance
made easy
efficient service
knowledgeable staff
highly recommend

ReviewSolicitors Review List

Profile image of Mr G Gallant

Mr G Gallant

Verified

Amazing

The only person I would ever use to manage my property portfolio. Very professional. Very patient. And goes the extra mile for you. Thank you very much for all your help. Would always recommend.

Legal experts tagged in
this review

Bates Wells & Braithwaite

Thank you for your amazing review, Mr. Gallant! We're thrilled to hear that you’ve had such a positive experience with Karen and the team, and that our service met your expectations. We truly appreciate your recommendation and look forward to continuing to assist with your property portfolio!

0
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Rosemary freeman

Verified

Accident

I have been using this solicitor for nearly 4years, and have had excellent service from the beginning to the end, if I wasn’t sure of anything it was never to much trouble for Hannah to speak to me and talk me through it, if I ever needed to use a solicitor again I would definitely give them a call, I’m so glad I got Hannah as my solicitor.

Legal experts tagged in
this review

Bates Wells & Braithwaite

Thank you for your kind words, Rosemary. We're so glad to hear that Hannah has been able to assist you over the years. We truly appreciate your trust and would be happy to help again in the future.

0
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Charlie Benstead

Verified

Outstanding Service – Highly Recommend!

I had the pleasure of working with Hannah Mitchell and I couldn’t be more impressed. From the very first consultation, it was clear that they are highly knowledgeable and experienced. They took the time to explain the legal process in simple terms, ensuring I understood every step along the way. What really stood out to me was their professionalism and attention to detail. They were always prompt in responding to my queries and kept me updated throughout the entire process. I felt confident and reassured knowing that my case was in such capable hands. Additionally, Hannah was incredibly empathetic and made me feel comfortable during a stressful time. They handled everything efficiently, and the outcome of my case was exactly what I had hoped for. If you’re looking for a solicitor who is not only skilled but also genuinely cares about their clients, I highly recommend Hannah. They made a potentially daunting process much more manageable, and I’m truly grateful for their hard work and dedication.

Legal experts tagged in
this review

Bates Wells & Braithwaite

Thank you for your fantastic review, Charlie! We're thrilled to hear that Hannah's expertise, professionalism, and care made such a positive impact on your experience. Your recommendation means a lot to us, and we're so happy we could provide the support you needed. If you ever need assistance in the future, don't hesitate to reach out!

1
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Mr Hansen

Verified
Wills, Trusts & Probate

Will Service

Excellent service throughout.

Legal experts tagged in
this review

Bates Wells & Braithwaite

Thank you for your feedback, Mr Hansen. We're glad you had an excellent experience with Rhian and our Wills team.

0
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Imogen

Outstanding solicitor

Denise was absolutely amazing, I felt heard, she took the time to listen to my concerns and addressed them in a way I could understand, she has given me the confidence to address what I need to and the reassurance I needed to help ky achieve what I need to, I would highly recommend her.

Solicitors tagged in
this review

Bates Wells & Braithwaite

Thank you, Imogen, for your glowing review! We're thrilled to hear that Denise provided the support, understanding, and reassurance you needed. Your recommendation means a lot to us, and we’re glad she could help you with confidence and clarity!

0
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Other Reviews

Profile image of Heidi Newberry

Heidi Newberry

Heidi

I cannot thank my solicitor, H Mitchell enough for her hard work and support. She handled my case with professionalism, care, and understanding during what was a difficult time. Her advice was clear, communication was excellent, and she achieved the best possible outcome for me. I highly recommend her and would happily use Bates and Wells solicitors again in the future.

0
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Jill Webb

Jill

I used Bates Wells and Braithwaite for conveyancing a property. We experienced a time delay with the process which was no fault of Bates Wells and Braithwaite but I was kept informed by email. My only suggestion would be a little more human contact ie phone calls to help de-stress what can be a very trying time. Overall a good job well done.

0
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r Elliott

A client

I cannot thank Hannah enough for the support and professionalism she showed while handling my claim. From the very beginning, she was understanding, reassuring, and always kept me informed throughout the entire process. Hannah explained everything clearly, answered all of my questions promptly, and made what was a very stressful situation much easier to deal with. Her knowledge and dedication gave me confidence that my case was in safe hands, and she worked hard to achieve a positive outcome for me. I would highly recommend Hannah to anyone looking for a solicitor who is compassionate, professional, and truly committed to her clients.

0
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Heather Annis

Heather

We recently used Bates Wells and Braithwaite Solicitors for the purchase of our first home, after they were highly recommended to us by a friend, and we are so pleased that we chose them. Freya Smith was always friendly, professional, and happy to help with any questions we had along the way. She kept us updated throughout the process and replied to our emails very quickly. Nothing ever felt like too much trouble, and we really appreciated her patience, efficiency, and clear communication. We would not hesitate to recommend Bates Wells and Braithwaite Solicitors to friends and family in the future.

0
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Abdul Hafiz

Abdul

Freya helped us buy our first home. She made the process quick and easy, answered any and all of our questions professionally but on a level we both could understand. Will absolutely recommend you guys to anyone looking for a good solicitor! Thanks again Freya :)

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Reviews

4.9 /5 294 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Bates Wells & Braithwaite

The firm is praised for wills, lasting powers of attorney and injury/compensation claims, demonstrating clear legal expertise across estate planning and personal injury work. Clients value prompt, professional and knowledgeable service, with staff described as friendly, caring and polite. Reviewers highlight clear communication, efficiency, helpful guidance and the ability to make complex processes easy to understand. Team members are seen as attentive, responsive and willing to go above and beyond, leaving clients highly satisfied and likely to return or recommend the firm.

kept in touch
very professional
friendly and caring
prompt replies
exceptional service
helpful guidance
made easy
efficient service
knowledgeable staff
highly recommend

ReviewSolicitors Review List

Profile image of James

James

Verified

Brilliant all around.

Hannah was brilliant from start to finish. Gave great advice and was very trustworthy. Thank you Hannah!!

Legal experts tagged in
this review

0
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Eleni

Verified

Highly recommend

Hannah, was amazing always kept in touch, was very professional but at the same time very friendly and caring. Would reply promptly to my emails. I would highly recommend Bates/Wells & Braithwaite.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your positive feedback, Eleni. We’re pleased to hear that Hannah kept in regular contact, was professional yet friendly, and responded promptly to your emails throughout your matter.

0
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Mr and Mrs Smith

Verified

Wills Team

Exceptional service provided by your Wills team. Will definitely be back in contact in the near future to make Lasting Powers of Attorney after you made us aware of the importance of these documents. Something we were not aware about before.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Dear Mr and Mrs Smith. Thank you for your kind feedback. We are delighted to hear that you received exceptional service from our Wills team and found the advice helpful. We’re pleased we could make you aware of the importance of Lasting Powers of Attorney, and we look forward to assisting you again in the future when you are ready to proceed.

0
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T Hearn

Personal Injury

Fantastic service

Chris was amazing throughout a long injury claim - very professional and helpful all the way through Cannot recommend enough, thank you for everything.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your kind words and recommendation. We’re delighted to hear Chris supported you so well throughout your claim and provided a professional, helpful service. We’ll be sure to pass on your thanks.

0
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Anonymous

Verified

Wills

Absolute pleasure to deal with made the process easy to understand. Everything was drafted correctly after my call with her and I cannot fault the service. Miss Snell went above and beyond for me which was much appreciated.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your feedback! We are delighted to hear that Rhian went above and beyond to make the process easy to understand and ensure everything was drafted correctly. We will be sure to pass your appreciation along to her!

0
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Other Reviews

Profile image of Heidi Newberry

Heidi Newberry

Heidi

I cannot thank my solicitor, H Mitchell enough for her hard work and support. She handled my case with professionalism, care, and understanding during what was a difficult time. Her advice was clear, communication was excellent, and she achieved the best possible outcome for me. I highly recommend her and would happily use Bates and Wells solicitors again in the future.

0
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James Masterson

James

Brilliant from start to finish. Everyone, but especially Hannah, was very efficient and knowledgeable. Fantastic sevice

0
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Profile image of Soringraven

Soringraven

Soringraven

This was my first experience with any sort of claim case and Hannah Mitchell (Associate) was an absolute superstar. Though the process was long, Hannah was extremely helpful, very informative from the get go and I felt well represented through it all. I am grateful to Bates Wells and Braithwaite for taking me on.

0
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Profile image of Jill Webb

Jill Webb

Jill

I used Bates Wells and Braithwaite for conveyancing a property. We experienced a time delay with the process which was no fault of Bates Wells and Braithwaite but I was kept informed by email. My only suggestion would be a little more human contact ie phone calls to help de-stress what can be a very trying time. Overall a good job well done.

0
Collected on: Google collection source logo
Profile image of r Elliott

r Elliott

A client

I cannot thank Hannah enough for the support and professionalism she showed while handling my claim. From the very beginning, she was understanding, reassuring, and always kept me informed throughout the entire process. Hannah explained everything clearly, answered all of my questions promptly, and made what was a very stressful situation much easier to deal with. Her knowledge and dedication gave me confidence that my case was in safe hands, and she worked hard to achieve a positive outcome for me. I would highly recommend Hannah to anyone looking for a solicitor who is compassionate, professional, and truly committed to her clients.

0
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