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Bates Wells & Braithwaite

4.9 | 92 Reviews 92 Reviews | Wills, Trusts & Probate
371 Total Company Reviews info icon Wills, Trusts & Probate | info icon 371 Total Company Reviews Wills, Trusts & Probate | info icon 371 Total Company Reviews

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Accepting new clients

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 464759

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Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
95%+
Success
Rate
95%+
Would
Recommend
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite
Conveyancing Quality Scheme accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
14% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite
Conveyancing Quality Scheme accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Bates Wells & Braithwaite

Meet the team of Bates Wells & Braithwaite

Contact & Locations - Bates Wells & Braithwaite

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Reviews

4.9 /5 92 Reviews
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Star rating
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Rating

Review Source

Clients say

What clients say about Bates Wells & Braithwaite

Clients praise the firm for its expertise in personal injury claims, conveyancing, wills, private client work and notarial services. Reviewers highlight clear, practical advice, efficient handling of matters, and strong knowledge across complex and emotionally difficult cases. Soft skills valued most are prompt communication, patience, kindness, empathy, professionalism and calm reassurance. Clients also appreciate being kept fully informed, having processes explained clearly, and receiving supportive, trustworthy service that makes often stressful legal matters feel manageable and straightforward.

Kept updated
Prompt responses
Clear communication
Professional service
Supportive approach
Knowledgeable advice
Efficient handling
Friendly manner
Stress free
Highly recommended

ReviewSolicitors Review List

Profile image of anonymous

anonymous

Verified
Wills, Trusts & Probate

Wills

Thank you Rhian, you made the process understandable and stress free for me.

Legal experts tagged in
this review

Reply by profile image of Denise Head

Denise Head

Thank you for your kind review and feedback. We really appreciate you taking the time to share your experience with us.

0
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Mr and Mrs Coates

Verified
Wills, Trusts & Probate

Private Client Team

Miss Snell was efficient and explained everything concisely in order we made informed decisions. Thank you

Legal experts tagged in
this review

from Bates Wells & Braithwaite

I will make sure Rhian gets to see your kind words, knowing she made a potentially dry or complicated process feel straightforward always means a lot! We truly appreciate you choosing us!

0
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Anonymous

Verified
Wills, Trusts & Probate

Highly Recommend

Just wanted to send a little email to thank Rhian for all her help in making my new Will. She was extremely kind and patient as this was something I was putting off following loosing my partner. She was professional throughout and I have already recommend to my work colleagues. Thank you ☺️

Legal experts tagged in
this review

from Bates Wells & Braithwaite

We are incredibly touched by your feedback. We know that making a Will after losing a partner can be a very difficult step, and we are so glad that Rhian’s kindness, patience, and professionalism helped make the process easier for you. We truly appreciate your recommendations to your work colleagues, and we send you our very best wishes.

0
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Mr and Mrs Robbins

Verified
Wills, Trusts & Probate

Wills

Private Client Department Review for Miss Rhian Snel. She was very efficient, polite and friendly.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for the lovely review! Making a Will is an important process, and we are delighted to hear that Rhian was so efficient, polite, and friendly while guiding you through it.

0
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Mr and Mrs Smith

Verified
Wills, Trusts & Probate

Wills Team

Exceptional service provided by your Wills team. Will definitely be back in contact in the near future to make Lasting Powers of Attorney after you made us aware of the importance of these documents. Something we were not aware about before.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Dear Mr and Mrs Smith. Thank you for your kind feedback. We are delighted to hear that you received exceptional service from our Wills team and found the advice helpful. We’re pleased we could make you aware of the importance of Lasting Powers of Attorney, and we look forward to assisting you again in the future when you are ready to proceed.

0
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Other Reviews

Profile image of Matthew Wright

Matthew Wright

Wills, Trusts & Probate

Matthew

Very pleased indeed with the service provided writing my will. Easy to understand instructions, prompt, friendly communication and clear and concise guidance. It's very reassuring to know that this important matter is now concluded. I thoroughly recommend this service provided by Bates Wells and Braithwsite, Rhian was fantastic.

Legal experts tagged in
this review

Thank you for the 5 star review. We are really pleased you had great service and we shall let Rhian know your feedback ☺️

0
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Profile image of Matthew Wright

Matthew Wright

Matthew

Very pleased indeed with the service provided writing my will. Easy to understand instructions, prompt, friendly communication and clear and concise guidance. It's very reassuring to know that this important matter is now concluded. I thoroughly recommend this service provided by Bates Wells and Braithwsite, Rhian was fantastic.

Thank you for the 5 star review. We are really pleased you had great service and we shall let Rhian know your feedback ☺️

0
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Profile image of Mark Greenaway

Mark Greenaway

Wills, Trusts & Probate

Mark

I wanted to pay to have a will checked but the office staff didn't think they offered this basic servide

Hi Mark, please can you email us more details and we will look into this for you. Customer service is our priority and aim to deliver the best service possible. Please email us on mail@bates-wells.co.uk

0
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Profile image of Mark Greenaway

Mark Greenaway

Mark

I wanted to pay to have a will checked but the office staff didn't think they offered this basic servide

Hi Mark, please can you email us more details and we will look into this for you. Customer service is our priority and aim to deliver the best service possible. Please email us on mail@bates-wells.co.uk

0
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Profile image of Paul Emsden

Paul Emsden

Paul

Such a professional company to deal with very helpful in the making of my recent will. And also organising an LPA

Thank you for entrusting us with your will and LPA. We really appreciate you choosing us and for taking the time to give us a 5-star review.

0
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Reviews

4.9 /5 371 Reviews
Filter your results
Star rating
Review Source

Rating

Review Source

Clients say

What clients say about Bates Wells & Braithwaite

Clients praise the firm for its expertise in personal injury claims, conveyancing, wills, private client work and notarial services. Reviewers highlight clear, practical advice, efficient handling of matters, and strong knowledge across complex and emotionally difficult cases. Soft skills valued most are prompt communication, patience, kindness, empathy, professionalism and calm reassurance. Clients also appreciate being kept fully informed, having processes explained clearly, and receiving supportive, trustworthy service that makes often stressful legal matters feel manageable and straightforward.

Kept updated
Prompt responses
Clear communication
Professional service
Supportive approach
Knowledgeable advice
Efficient handling
Friendly manner
Stress free
Highly recommended

ReviewSolicitors Review List

Profile image of S Clark

S Clark

Verified

Highly Recommended

​​I cannot recommend Hannah Mitchell at Bates Wells & Braithwaite highly enough. From our very first interaction, Hannah acted on my behalf with complete professionalism, efficiency, and fantastic communication every step of the way. The process initially felt quite daunting, but what truly set Hannah apart was her warm, personable approach. She took the time to explain complex details clearly, answered every query promptly, and kept me fully informed and at ease throughout. I always felt like a priority rather than just another case file.

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Anonymous

Verified
Personal Injury

Personal Injury Claim

My experience with Hannah during my personal injury claim was faultless. From start to finish she kept me updated all the time. She answered any emails sent to her promptly and was always available by phone to answer anything I was unsure about. I found Hannah very supportive and would certainly recommend her to help with a claim. I would certainly use Bates Wells and Braithwaite again

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anonymous

Verified
Wills, Trusts & Probate

Wills

Thank you Rhian, you made the process understandable and stress free for me.

Legal experts tagged in
this review

Reply by profile image of Denise Head

Denise Head

Thank you for your kind review and feedback. We really appreciate you taking the time to share your experience with us.

0
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Profile image of Anonymous

Anonymous

Verified
Personal Injury

Personal accident claim

Hannah was amazing at supporting me with my personal accident claim, quick responses and she has been nothing but helpful since I turned 18 in June and helping me get my compensation from an accident in 2017. I would highly recommend Hannah.

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this review

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PP

Verified
Personal Injury

Great and efficient service

Hannah took my case on quite early, she was always communicating with us throughout the whole process, giving her best advice. She was professional, calm and knowledgeable which every client needs

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Other Reviews

Profile image of Victoria Purnell

Victoria Purnell

Victoria

I had a brilliant experience working closely with Freya on the sale of my property, she was efficient in answering any of my queries and supporting with progressing this on in a timely manner. From start to finish, working with Freya has been smooth and an easy process which is exactly what you need during a time that can be quite stressful. Thank you for all your help and hope to be back with Bates Wells and Braithwaite when we continue the next phase of our moving journey!

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Dave Langdon

Housing & Property

Dave

You usually hear of horror stories re moving house and conveyancing, but I can’t stress enough, the only person who held up this house purchase was me not being able to keep up with Freya. She was absolutely brilliant, always there to help whenever required and sorted all proceedings without any bother. The best conveyancing experience ever. 100% recommend if you’re moving house in Suffolk

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Christine McNeilage

Personal Injury

Christine

Ms. Mitchell explained everything clearly to me at the beginning of this process and was careful to check that I could deal with the stress of proceedings. She took the trouble to telephone me on one occasion to clarify an issue which I had misunderstood, which I really appreciated. I am extremely happy with how she dealt with my case.

Legal experts tagged in
this review

Reply by profile image of Denise Head

Denise Head

Thank you for your kind review and feedback. We really appreciate you taking the time to share your experience with us.

0
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Profile image of Nigel Ianson

Nigel Ianson

Personal Injury

Nigel

Well, all I can say is thank you Hannah for a job well done. I really appreciate the professional way you have handled my personal injury case over what has been quite some time and eventually achieved such a satisfactory outcome. Your contact and support over this time has meant a lot to me.

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toni newman

Housing & Property

toni

Had a very professional experience with Scott from Bates Wells and Braithwaite. Scott was very personable and gave me some good advice which solved my neighbour problem. I would definitely use this company again.

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