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Bates Wells & Braithwaite

5.0 | 86 Reviews 86 Reviews | Witnessing of Wills
311 Total Company Reviews info icon Witnessing of Wills | info icon 311 Total Company Reviews Witnessing of Wills | info icon 311 Total Company Reviews

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Accepting new clients

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 464759

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Bates Wells & Braithwaite |

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Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

5.0
Excellent
95%+
Value for
Money
17% above
national average
95%+
Success
Rate
18% above
national average
95%+
Would
Recommend
19% above
national average
Communication 5.0/5
Initial Impressions 5.0/5
Approachability 5.0/5
Documentation Accuracy 5.0/5
Legal Knowledge 5.0/5
Value for money 5.0/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite
Conveyancing Quality Scheme accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Bates Wells & Braithwaite Review Scores & Client Satisfaction Overview

4.9
Excellent
95%+
Value for
Money
15% above
national average
95%+
Success
Rate
16% above
national average
95%+
Would
Recommend
17% above
national average
Communication 4.9/5
Initial Impressions 4.9/5
Approachability 4.9/5
Documentation Accuracy 4.9/5
Legal Knowledge 4.9/5
Value for money 4.9/5

Accreditations

Bates Wells & Braithwaite are accredited by

Children Law accreditation awarded to Bates Wells & Braithwaite
The Law Society accreditation awarded to Bates Wells & Braithwaite
Conveyancing Quality Scheme accreditation awarded to Bates Wells & Braithwaite

Description

Bates, Wells & Braithwaite is one of Ipswich’s leading law firms. We offer a friendly, efficient, and professional service, whether you are looking for a family law solicitor or local conveyancer. We can help you to write a will or choose a power of attorney, and our team of experienced lawyers can settle any disputes. We have a long history of helping our clients, their families, and their businesses, with a wide range of private and commercial legal services. Our ethos is to offer clear and straightforward legal advice. We assist our clients every step of the way to reach a successful outcome. Our team of approachable and experienced lawyers have the expertise to see through each transaction or resolve legal issues, speedily and efficiently. We put our clients’ interests at the forefront of everything that we do.

Rankings by area of expertise

The rankings below show the areas of expertise that Bates Wells & Braithwaite offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Meet the team of Bates Wells & Braithwaite

Meet the team of Bates Wells & Braithwaite

Contact & Locations - Bates Wells & Braithwaite

Opening hours

Monday 09:00–17:00
Tuesday 09:00–17:00
Wednesday 09:00–17:00
Thursday 09:00–17:00
Friday 09:00–17:00
Saturday (Closed)
Sunday (Closed)

29 Lower Brook Street, Ipswich, Suffolk, IP4 1AQ

Reviews

5.0 /5 86 Reviews
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Rating

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Clients say

What clients say about Bates Wells & Braithwaite

Clients praise the firm for expertise in personal injury, conveyancing, wills and private client work, and complex/emotionally difficult cases. Reviewers highlight clear, practical legal advice, efficiency and strong case management that achieves positive outcomes. Valued soft skills include excellent communication, professionalism, calmness, empathy, patience and reliability; clients felt informed, reassured and well supported throughout processes. The team is described as friendly, caring and proactive, responding promptly and guiding clients through stressful situations with clarity and confidence.

clear communication
very professional
knowledgeable staff
quick responses
calm guidance
friendly service
efficient handling
helpful support
trustworthy advice
highly recommended

ReviewSolicitors Review List

Profile image of Mr and Mrs Coates

Mr and Mrs Coates

Verified
Wills, Trusts & Probate

Private Client Team

Miss Snell was efficient and explained everything concisely in order we made informed decisions. Thank you

Legal experts tagged in
this review

from Bates Wells & Braithwaite

I will make sure Rhian gets to see your kind words, knowing she made a potentially dry or complicated process feel straightforward always means a lot! We truly appreciate you choosing us!

0
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Anonymous

Verified
Wills, Trusts & Probate

Highly Recommend

Just wanted to send a little email to thank Rhian for all her help in making my new Will. She was extremely kind and patient as this was something I was putting off following loosing my partner. She was professional throughout and I have already recommend to my work colleagues. Thank you ☺️

Legal experts tagged in
this review

from Bates Wells & Braithwaite

We are incredibly touched by your feedback. We know that making a Will after losing a partner can be a very difficult step, and we are so glad that Rhian’s kindness, patience, and professionalism helped make the process easier for you. We truly appreciate your recommendations to your work colleagues, and we send you our very best wishes.

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Mr and Mrs Robbins

Verified
Wills, Trusts & Probate

Wills

Private Client Department Review for Miss Rhian Snel. She was very efficient, polite and friendly.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for the lovely review! Making a Will is an important process, and we are delighted to hear that Rhian was so efficient, polite, and friendly while guiding you through it.

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Mr and Mrs Smith

Verified
Wills, Trusts & Probate

Wills Team

Exceptional service provided by your Wills team. Will definitely be back in contact in the near future to make Lasting Powers of Attorney after you made us aware of the importance of these documents. Something we were not aware about before.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Dear Mr and Mrs Smith. Thank you for your kind feedback. We are delighted to hear that you received exceptional service from our Wills team and found the advice helpful. We’re pleased we could make you aware of the importance of Lasting Powers of Attorney, and we look forward to assisting you again in the future when you are ready to proceed.

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Anonymous

Verified

Wills

Absolute pleasure to deal with made the process easy to understand. Everything was drafted correctly after my call with her and I cannot fault the service. Miss Snell went above and beyond for me which was much appreciated.

Legal experts tagged in
this review

from Bates Wells & Braithwaite

Thank you for your feedback! We are delighted to hear that Rhian went above and beyond to make the process easy to understand and ensure everything was drafted correctly. We will be sure to pass your appreciation along to her!

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Reviews

4.9 /5 311 Reviews
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Star rating
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Rating

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Clients say

What clients say about Bates Wells & Braithwaite

Clients praise the firm for expertise in personal injury, conveyancing, wills and private client work, and complex/emotionally difficult cases. Reviewers highlight clear, practical legal advice, efficiency and strong case management that achieves positive outcomes. Valued soft skills include excellent communication, professionalism, calmness, empathy, patience and reliability; clients felt informed, reassured and well supported throughout processes. The team is described as friendly, caring and proactive, responding promptly and guiding clients through stressful situations with clarity and confidence.

clear communication
very professional
knowledgeable staff
quick responses
calm guidance
friendly service
efficient handling
helpful support
trustworthy advice
highly recommended

ReviewSolicitors Review List

Profile image of PP

PP

Verified

Great and efficient service

Hannah took my case on quite early, she was always communicating with us throughout the whole process, giving her best advice. She was professional, calm and knowledgeable which every client needs

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Sally

Verified

Helpful , accessible legal advice

BW&B, in particular my solicitor with conduct Hannah, were extremely helpful and knowledgeable in assisting me with my workplace injury claim. Hannah communicated with me effectively and ensured I understood proceedings at all times, whilst offering her advice on my particular circumstances. I would recommend their services to anyone in a similar position.

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anonymous

Verified

Private Client Department

Really good, Rhian was so helpful, efficient and friendly 10/10. Would use again.

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this review

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Allison E

Brilliant Service

Cannot recommend Freya enough, she is the best !! tracked her down from her previous company. Would not use anyone else for buying and selling property.

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Anonymous

Verified

Helpful Hannah

Hannah was very professional and knowledgeable throughout the process. She was easy to communicate with and helped me feel at ease.

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this review

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Other Reviews

Profile image of Fiona Hanlon

Fiona Hanlon

Fiona

I was very dissatisfied with the service I received from Bates, Wells and Braithwaite for conveyancing on the sale of my mother's flat in 2024. I posted the following review and I am now reposting as the review had been removed from BWB listing and attached to a random location. Review Oct 2024 Slow response to emails and phone calls, misplaced documents and over all poor and unprofessional service. Having used Bates, Wells and Braithwait previously I was disappointed with the conveyancing service provided on this occasion. I will not be using BWB in future.

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Allison evans

Allison

Brilliant service from Freya. Always quick to respond, professional, caring and understanding. Wouldn't use any one else. Highly highly recommended

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Ruth Wailes

Ruth

We recently sold our home of almost 30 years and Freya Smith handled the conveyancing. We were absolutely delighted with the service she provided. She talked us through the process and paperwork with great clarity and calmness, listened carefully to our worries and concerns, and patiently answered all our questions. Friends and family who had recently sold properties warned us to expect the legal process to take several months, so we were amazed and delighted when Freya got us from initial offer to exchange of contracts in under five weeks. We cannot recommend Freya highly enough.

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Jayne Sleight

Jayne

The service i received was outstanding from the start of my claim until the end.I would highly recommend this firm to anyone seeking legal advice. Also a big thank you to Hannah who was excellent at handling my case and always keeping me informed with any updates.

Thank you for your great feedback.

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Mowgs G

Mowgs

Excellent Service,seen at short notice by Scott today, Very Professional and highly recommend,Will definitely use again in the future. thank you Scott.10/10

Thank you Mowgs for the feedback we are pleased you had great service with us

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