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Also known as - Couchman Hanson Solicitors
Couchman Hanson Limited
have 2 other locations
Excellent does not necessarily mean ‘cheap’. It means that clients thought that the level of service received was Excellent for what they paid.
This score has been calculated using up to the last 300 reviews left by clients of Couchman Hanson Limited on ReviewSolicitors.
As part of our review questionnaire we ask reviewer questions about the value for money they felt they received by using Couchman Hanson Limited. These questions include:
We use data science to amalgamate the answers to these questions and create a ‘ReviewSolicitors score’ out of 100. The above chart representation score is a simple percentage representation of the averaged score across those who have reviewed this law firm.
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Couchman Hanson Limited and have had a satisfactory experience where they have indicated that they would recommend the services of the law firm to their friends and family.
You can use this data to see how Couchman Hanson Limited performs against other law firms nationally. A score close to 100% indicates that this firm is highly valued by their clients.
As part of our review questionnaire we ask the question:
"Would you recommend this firm to somebody else?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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ReviewSolicitors uses our community data to show you how many clients used Couchman Hanson Limited and were satisfied with the outcome of their matter. Being satisfied with the outcome of your matter is an important consideration to have in mind.
You can use this data to see how Couchman Hanson Limited compares to the national average of clients being satisfied with the outcome of their matter after instructing a solicitor.
As part of our review questionnaire we ask the question:
"Were you satisfied with the outcome of your case?"
The reviewer can select either “Yes” or “No”.
The above score is a simple percentage representation of the total amount of clients who selected the “Yes” option:
If you would like to read more about how we work with our review data please see our Transparency section.
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The rankings below show the areas of expertise that Couchman Hanson Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally.
Locally
Nationally
Data shown above is based on the reviews and client feedback collected by ReviewSolicitors over the last 12 months.
Client Reviews
Verified review
This review has been left by a verified client who used Couchman Hanson Limited.
Matter Type:
Residential Conveyancing
Richard
Collected on:
Anila at Couchman Hanson handled the sale of my property. Her communication throughout the process was always extremely clear, helpful and courteous. At no time did I get the impression she could have done more. I have no hesitation recommending this firm.
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Verified review
This review has been left by a verified client who used Couchman Hanson Limited.
Matter Type:
Disputed Probate
Marion
Collected on:
I would definitely recommend Jayanthie Moodley. Her friendly advice was mostly appreciated.
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Verified review
This review has been left by a verified client who used Couchman Hanson Limited.
Chris
Collected on:
They helped me resolve a difficult issue. Ensuring they kept me informed of everything going on. Julie and her team were great.
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Verified review
This review has been left by a verified client who used Couchman Hanson Limited.
Matter Type:
Wills
Stephanie and David
Collected on:
Professional and friendly service. Not rushed or pressured, sensible advice given, leading to a very satisfactory service
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Verified review
This review has been left by a verified client who used Couchman Hanson Limited.
Anonymous,
Collected on:
I went to Couchman & Hanson at the reccomention of a local on my community board.
I was dealing with seperation from an abusive ex partner I have to co-parent with, having a previous court order that did not protect us from his continued post-relationship abuse.
I am also currently low income/was working two jobs.
Louise was my solicitor and absolutely wonderful. From patient and understanding, to empathetic, firm, and honest. She explained things thoroughly to me and was realistic, guiding me through the process and helping navigate through a really tough time.
She supported my mental health that was suffering from the continued abuse, and when possible she would advocate on my behalf, dealing with my very difficult ex partner who likes to focus on any ambiguous language or anything equivocal, making following my then current court order very very difficult and distressing.
Through several months Louise supported my children and myself, sorting out drafting new court orders, prepping me for court and getting my children back from my ex partner when he was pushing boundaries. She dealt with him name calling, conescending and baiting; and the general covert narcissism that is often overlooked.
She was able to get as much specificity as possible (due to the judges disgression) added to my court order, to decrease the 'parental conflict' and protect me from continued abuse. She also guided me to a very talented and kind Barrister who did her best to reduce his access to myself, and put up with me crying my eyes out after court.
I honestly don't think I would be as emotionally and mentally healthy right now, if it weren't for Louise. She went above and beyond trying to support me and at her job, and I truly appreciate all she did.
I would recommend Couchman and Hanson to anyone suffering from domestic abuse, post-relationship abuse or general seperation.
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Verified review
This review has been left by a verified client who used Couchman Hanson Limited.
Matter Type:
Lasting power of attorney
Anonymous
Collected on:
The firm were instructed to prepare Powers of Attorney for family members. Clear, concise advice was given, the whole process was handled very efficiently and we were delighted with the service we received.
A representative from Couchman Hanson Limited responded to this review on 13 August, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Verified review
This review has been left by a verified client who used Couchman Hanson Limited.
Matter Type:
Wills
Margaret
Collected on:
Ambreen deal with the drawing up of my Will and was always considerate towards my senior years, I would certainly contact her again for other matters if needed.
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Verified review
This review has been left by a verified client who used Couchman Hanson Limited.
Matter Type:
Lasting power of attorney
Vanessa and Reg
Collected on:
Jayanthie was very friendly and informative. It is great to have a modern, friendly and pro-active Solicitors in the village.
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Verified review
This review has been left by a verified client who used Couchman Hanson Limited.
Matter Type:
Wills
Graham and Philippa
Collected on:
Great service from the team, they were very patient and also thorough. Would highly recommend Jayanthie!
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MIKE
Collected on:
Thank you to Emily Yeardley, Amy Sullivan and the Couchman Hanson team for their amazing assistance over these past few months. The team as a whole have been a pleasure to deal with, supportive and professional in their approach to the employment challenges I was facing. If ever I need their services once again, I know whom I can count on for dedicated support and human decency.
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Matter Type:
Residential Conveyancing
Sam
Collected on:
We bought and sold four properties through Constantine & Summers and I will continue to go back to them. They are friendly, responsive, professional and reliable. I am very please with the service! Thank you Jane and Ambreen!
A representative from Couchman Hanson Limited responded to this review on 19 April, 2024:
Thank you for your review. We appreciate the positive feedback you have given us and look forward to working with you in the future.
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Steve
Collected on:
Constantine and Summers - Ombudsman ruling
To your response, The Ombudsman ruled your were in breach of "In the Solicitors Regulation Prescribed Terms Part 1.3 it states: ‘You ensure that client money is available on demand unless you agree an alternative arrangement in writing with the client, or the third party for whom the money is held’ " and that "there was no reasonable reason why the firm should have withheld". You accepted the ruling, later changing changing your stance and when you requested that the Ombudsman reopened the case, they refused.
The Legal Ombudsman ruled that "the firm's service was unreasonable as they delayed the release of Mr Smart's funds" as "there was no reasonable reason why the firm
should have withheld".
The ombudsman stated "This was a relatively significant service failing, as the firm delayed releasing a very large sum of money" and that "I expect this would have had an impact on Mr Smart's day to day life" and that "There is no dispute that the firm delayed releasing the funds".
The Ombudsman also stated "compensation does fall within our significant award category, due to the impact this has had on Mr Smart" however this took 20 months and the amount received in no way compensates for the stress of selling a house and finding yourself beholden to the one party that you should be able to trust, your solicitor?
There has been no apology from Constantine and Summers.
The ruling is available upon requested as a matter of public record from the Legal Ombudsman.
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Samantha
Collected on:
I recommend Constantine and Summers and will always use them if I ever need anything again. Julie Summers, Ambreen and Jane were so supportive throughout my divorce. They actually cared about me and my children and when you go through such difficult times you need good advice as well as support.
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Arthur
Collected on:
Very quick response to my queries regarding commissioner of oaths / verified copy services.
Thank you
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Neil
Collected on:
Helped brilliantly with my Father's estate
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Anne Couchman
Collected on:
Absolute integrity. Meticulous attention to legal detail as well as considerable personal attention.
Couchman Hanson were the only Solicitors who managed to resolve an intractable legal problem which two other firms could not deal with.
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Jacqui McGinn
Collected on:
Christine has been fantastic support and a ray of sunshine throughout a stressful issue that has now been resolved. She has been calm, knowledgable, honest, thorough and clearly experienced with the legal side, plus her sense of humour helped to keep our spirits up. You can feel that she genuinely cares about getting the best outcome for both parties.
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Terry Ellis
Collected on:
They are local and give the advice and support, that people who go to them need.
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Tracey Kendall
Collected on:
A very friendly, helpful Solicitor. Helped with our very stressful situation with great advice and nothing to much trouble. Can’t thank them enough for their support and hard work.
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If you have an enquiry or would simply like to find out more about Couchman Hanson Solicitors, you can telephone us on 01276 23211, e-mail us or use our online enquiry form.
