Review left by anonymous

We instructed Boyes Turner Solicitors (Reading) in February 2025 after a local authority had failed to carry out a Care Act review for over five years and had not reassessed our son’s care budget. Our son has no mental capacity and presents as a highly complex case, yet despite this, his needs had not been properly reviewed. As a result, we were forced to cover a substantial shortfall—running into thousands of pounds per month—just to maintain his care package, which was clearly unsustainable. From the outset, the team—led by partners Sue Bowler and James Pantling-Skeet—was decisive, strategic, and highly proactive. They took the complexity of the case entirely in their stride and dealt with every aspect appropriately and professionally. They drove the process forward at every stage, ensuring there was no delay or loss of momentum. Communication was consistently prompt, clear, and purposeful. A key strength was their decision to appoint a highly experienced independent social worker to carry out a full Care Act assessment. The quality of this report was exceptional and, crucially, they successfully persuaded the local authority to adopt this independent assessment rather than subjecting our son to a further stressful review process. Their advice and handling of the case significantly reduced both the emotional and practical burden on our family. They demonstrated not only legal expertise, but a clear understanding of the real-world pressures involved in caring for a vulnerable individual with complex needs. Most importantly, they delivered a tangible outcome. They secured backdated funding, increased both the care package hours and the hourly rate, and eliminated the ongoing financial shortfall we had been forced to cover. As a result, our son’s home-based care package is now sustainable for the foreseeable future. If you are dealing with a local authority that is delaying, underfunding, or failing to meet its statutory duties, I would strongly recommend Boyes Turner Solicitors. We would not hesitate to use them again.