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This work covers defective digital content and related services sold to consumers in England, including software, apps, films, music and e-books, and the warranties that come with them under the Consumer Rights Act 2015. A solicitor practising in this area reviews terms, assesses breaches, and helps clients obtain a remedy when digital content is not as described, is of satisfactory quality, or fails to perform as intended. They draft and send notices, negotiate with providers, and, if needed, pursue a claim in the county court or small claims process to secure a refund, replacement or price reduction.
