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Fletchers Solicitors Limited

Office 1 - First Floor, City Quadrant, Westmorland Road, Newcastle Upon Tyne, Tyne and Wear, NE1 4DP

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Office 1 - First Floor, City Quadrant, Westmorland Road, Newcastle Upon Tyne, Tyne and Wear, NE1 4DP

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 8013801

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Fletchers Solicitors Limited Review Scores & Client Satisfaction Overview

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Accreditations

Fletchers Solicitors Limited are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors Limited
Clinical Negligence accreditation awarded to Fletchers Solicitors Limited
The Law Society accreditation awarded to Fletchers Solicitors Limited
Trading names:
• Serious Injury Law
• Cycle SOS

Description

We are leading solicitors who specialise in medical negligence and personal injury claims and have been supporting people with life-changing injuries for more than 30 years. We have secured millions of pounds in compensation for our clients, and handle incredibly complex cases involving spinal cord injuries, amputations and traumatic brain injuries. We pride ourselves on our ability to guide our clients through the process, being there every step of the way.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

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Fletchers Solicitors Limited Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
Value for money: 88%
5% above
national average
87%
Success
Rate
Satisfied with outcome: 87%
5% above
national average
87%
Would
Recommend
Would recommend to friends and family: 87%
6% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Fletchers Solicitors Limited are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors Limited
Clinical Negligence accreditation awarded to Fletchers Solicitors Limited
The Law Society accreditation awarded to Fletchers Solicitors Limited
Trading names:
• Serious Injury Law
• Cycle SOS

Description

We are leading solicitors who specialise in medical negligence and personal injury claims and have been supporting people with life-changing injuries for more than 30 years. We have secured millions of pounds in compensation for our clients, and handle incredibly complex cases involving spinal cord injuries, amputations and traumatic brain injuries. We pride ourselves on our ability to guide our clients through the process, being there every step of the way.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors Limited offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Fletchers Solicitors Limited

Office 1 - First Floor, City Quadrant, Westmorland Road, Newcastle Upon Tyne, Tyne and Wear, NE1 4DP

Reviews

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What clients say about Fletchers Solicitors Limited

The firm is praised for handling personal injury, medical and dental negligence, cycling accidents and workplace accident claims with strong expertise and hard work. Clients valued the team’s clear advice, regular updates and thorough explanations at each stage. Their solicitors were described as professional, compassionate, patient, polite and friendly, often going above and beyond to support clients through stressful and lengthy processes. Many reviewers felt listened to, well informed and reassured, with the firm helping achieve positive outcomes and settlements.

Supportive guidance
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Professional service
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Hardworking solicitors
Kept informed
Friendly team
Helpful advice
Validated and valued
Went above and beyond

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Reviews

4.4 /5 5786 Reviews
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Clients say

What clients say about Fletchers Solicitors Limited

The firm is praised for handling personal injury, medical and dental negligence, cycling accidents and workplace accident claims with strong expertise and hard work. Clients valued the team’s clear advice, regular updates and thorough explanations at each stage. Their solicitors were described as professional, compassionate, patient, polite and friendly, often going above and beyond to support clients through stressful and lengthy processes. Many reviewers felt listened to, well informed and reassured, with the firm helping achieve positive outcomes and settlements.

Supportive guidance
Clear communication
Professional service
Patient staff
Hardworking solicitors
Kept informed
Friendly team
Helpful advice
Validated and valued
Went above and beyond

ReviewSolicitors Review List

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anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

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Phil

Never use these fletchers Southport below is why made my life hel

This current representation established don’t work directly within the legal principles or law confines They had made my life bad by abusing my financial compensation and PIP of the government They havent even given me financial reports even though I told Office of public guardian and they told me I should receive they by 11/04/2025 but guess what I didn’t receive them which leads me to believe they are hiding the abuse of my financial compensation funds below are more issues I’ve sustained with fletchers architecture to undertake a property I supposedly purchased she ls told the architect not to hand over the keys 2, manipulation of my mother family members for example when I chose waddingtons to represent me saying to my mother look at there reviews 3, manipulation of my mother again telling her to tell my brother that when I wanted to change deputy to him she told my mum to tell my brother it’s a full time job he isn’t an accountant it’s clearly not 4, the original recommended assessor for mental capacity was falsified so again she’s probably told Alec Larroway who he went to university with the assessor Amy Burns my PA was in the meeting he read the report and stated you didn’t say that I said I know she made her own interpretation of what i stated So I had capacity at this point but Lucy with her manipulation control he stated otherwise I did and assessors exam for mental capacity a couple of months after this to prove a point I had capacity I passed it So how could I be an assessor but not have mental capacity weres the logic in this I managed to do this because its relevant for the construction industry to determine if a person has capacity to undertake there work I have a certificate as proof I have all evidence to back my truth statements up My family members, certificate emails She needs tricking off her current position for inappropriate inadequacy incompetence lying principles

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Kris

Highly Professional and Supportive Service

I would like to express my sincere appreciation and gratitude to the serious injury team at Fletchers Solicitors for their highly professional and competent services. Throughout my case, communication was always clear and efficient. The team consistently provided regular updates and responded promptly to any queries I had, ensuring I felt informed and supported at all times. I would especially like to acknowledge Gerard Horton, David Eyres, and Gemma Roberts for the exceptional way they handled my case. Their professionalism, attention to detail, and dedication were outstanding. At the same time, they were incredibly friendly, compassionate, and supportive, which made a difficult situation much easier to manage. Thank you again for everything you have done for me. I would highly recommend Fletchers Solicitors and their services to anyone in need of legal support.

A representative from Fletchers Solicitors responded to this review

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

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Claire

Clinical Negligence

Professional throughout

I have always been unsure with solicitors, but I can say that Fletchers have been fantastic throughout the whole of my journey. I was given a contact name and number so I had continuity. They have always been very helpful with any questions or queries I had and nothing was too much trouble for them. The communication either via e-mail or telephone has been impeccable and I would highly recommend Fletchers Solicitors.

A representative from Fletchers Solicitors responded to this review

Hi Claire, Thank you so much for your thoughtful review and kind words. We’re delighted to hear that we were able to ease any concerns you had and provide you with the support and continuity you needed throughout your journey with us. Our team strives to make the process as seamless as possible, and it’s wonderful to know that our communication and willingness to assist made a positive impact. Your recommendation means a great deal to us, and we truly appreciate your trust. If you ever need our assistance again, please don’t hesitate to reach out. Best regards, Kayleigh

1
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Elaines

Excellent service

I would recommend this company. I cannot fault the way they dealt with my case . I'd like to specifically mention Tyler who was patient, kind and understanding . He explained things very well and responded to queries very quickly .

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Other Reviews

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YonS Mehari

YonS

"Great service, very helpful and professional. Thank you!"

0
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Rev Elizabeth Maitland

Rev

Fletcher's and in particular Benjamin Gill are amazing. He was so understanding and positive. Very professional and stood up to Leicester City Council so that we got an agreement for the Compensation that we were happy with. It took a year and a half but we won in the end. Thank you Ben and Fletchers.

Hi Rev Maitland, Thank you so much for taking the time to share your experience. We're delighted to hear that Ben provided you with understanding, positivity and professionalism throughout your claim. We know that pursuing a case against the council and waiting for a resolution over such a long period can be challenging, so we're pleased that Ben was able to support you and help achieve an outcome you were happy with. Your kind words will mean a great deal to Ben and the wider team. Thank you for placing your trust in Fletchers. We wish you all the very best for the future. Samantha

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Jacqueline Farina

Jacqueline

Since Fletcher solicitors have been looking after my claim I feel that I have been in good hands... The solicitors have kept me informed at every stage with kindness, understanding and approachability.. I can highly recommend them..

Hi Jacqueline, Thank you for taking the time to share your feedback. We're really pleased to hear that you've felt in good hands throughout your claim and that our team has kept you informed at every stage. Providing support with kindness, understanding, and approachability is incredibly important to us, so it's wonderful to know that this has been reflected in your experience. Your recommendation means a lot to us and to the team who have supported you throughout your journey. Thank you for placing your trust in Fletchers. We wish you all the very best for the future. Samantha

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helenkate O'Reilly

helenkate

I cannot express how grateful I am to Fletchers, but specifically my solicitor Sophie. Not only was Sophie a wonderful solicitor she acted fully within my interest, almost as a counsellor on some occasions. This case took 4.5 years and drained me, I nearly pulled the plug on a few occasions, but with Sophie's support and the support of Fletcher's they held my hand through everything. Sophie made me feel like I was her only case, she truly was remarkable at making me feel validated and valued. But not just me, I knew she would be there to any of my support system. Purely because of Sophie (and my Barrister Gemma), we can move on with our lives, exactly how we want to and exactly as we have planned. We can start with completing our family on our own timeline, let the journey commence 💪 Thank you, thank you, thank you!

Hi Helen, Thank you for taking the time to share such a lovely review. We’re so pleased to hear about the positive impact Sophie and the wider team had on your experience throughout what was clearly a long and challenging journey. We understand how emotionally and mentally demanding a case can be, particularly over several years, so it's wonderful to know that Sophie provided you not only with her legal guidance but also reassurance, support, and compassion. Making our clients feel valued, listened to, and supported is incredibly important to us, and your comments reflect exactly the service we aim to provide. We're really pleased that the outcome has allowed you to move forward with the future you had planned. We will be sure to share your kind words with Sophie and the team, who will be incredibly touched by your feedback. Thank you for placing your trust in our team. We wish you and your family all the very best for this exciting new chapter ahead. Samantha

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Gary walton

Gary

Fantastic company, very professional and extremely hardworking solicitors. They went above and beyond for me for 6 years, although the outcome wasn't as expected, they none the less kept trying right up until the settlement. I really can't thank them enough. I won't mention any names but you certainly know who you are and i really can't express my admiration for you and you're legal team. Best regards ☺️

Hi Gary, Thank you for taking the time to share your experience. We're really grateful for your kind words and for the trust you placed in us throughout your six-year journey. While we understand the outcome was not what you had hoped for, we're pleased to hear you felt the team continued to support and advocate for you right until the end of your claim. Your recognition of their dedication, professionalism, and hard work will mean a lot to the team, and we'll be sure to share your feedback with the them. Thank you for your thoughtful review, and we wish you all the very best for the future. Samantha

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