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Fletchers Solicitors

St. James Tower, 7 Charlotte Street, Manchester, Greater Manchester, M1 4DZ

Accepting new clients

St. James Tower, 7 Charlotte Street, Manchester, Greater Manchester, M1 4DZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 469026

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Fletchers Solicitors Review Scores & Client Satisfaction Overview

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Accreditations

Fletchers Solicitors are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors
Clinical Negligence accreditation awarded to Fletchers Solicitors
The Law Society accreditation awarded to Fletchers Solicitors
Trading names:
• Serious Injury Law
• Cycle SOS

Description

We are leading solicitors who specialise in medical negligence and personal injury claims and have been supporting people with life-changing injuries for over 30 years. We have secured hundreds of millions of pounds in compensation for our clients, and handle incredibly complex cases involving spinal cord injuries, amputations and traumatic brain injuries. We pride ourselves on our ability to guide our clients through the process, being there every step of the way. We also understand that it is not always about just the legal process but helping clients move forward with their lives.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

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Fletchers Solicitors Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
5% above
national average
87%
Success
Rate
5% above
national average
87%
Would
Recommend
6% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Fletchers Solicitors are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors
Clinical Negligence accreditation awarded to Fletchers Solicitors
The Law Society accreditation awarded to Fletchers Solicitors
Trading names:
• Serious Injury Law
• Cycle SOS

Description

We are leading solicitors who specialise in medical negligence and personal injury claims and have been supporting people with life-changing injuries for over 30 years. We have secured hundreds of millions of pounds in compensation for our clients, and handle incredibly complex cases involving spinal cord injuries, amputations and traumatic brain injuries. We pride ourselves on our ability to guide our clients through the process, being there every step of the way. We also understand that it is not always about just the legal process but helping clients move forward with their lives.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Fletchers Solicitors

Opening hours

Monday 09:00–18:00
Tuesday 09:00–18:00
Wednesday 09:00–18:00
Thursday 09:00–18:00
Friday 09:00–18:00 (Open)
Saturday (Closed)
Sunday (Closed)

St. James Tower, 7 Charlotte Street, Manchester, Greater Manchester, M1 4DZ

Reviews

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What clients say about Fletchers Solicitors

Clients praise the firm for handling medical negligence, dental negligence and workplace accident matters, with a clear focus on personal injury claims. Positive reviews highlight a professional and knowledgeable approach, with strong case handling and a willingness to work hard on behalf of clients. Soft skills valued most are politeness, patience, care and friendliness, alongside excellent communication, regular updates and clear explanations throughout. Many clients felt well informed, supported and reassured, and several said they would happily recommend the firm or use it again.

Genuine service
Polite team
Patient staff
Professional approach
Helpful and friendly
Fantastic communication
Well informed
Caring team
Amazing support
Hard working

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Reviews

4.4 /5 5730 Reviews
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Clients say

What clients say about Fletchers Solicitors

Clients praise the firm for handling medical negligence, dental negligence and workplace accident matters, with a clear focus on personal injury claims. Positive reviews highlight a professional and knowledgeable approach, with strong case handling and a willingness to work hard on behalf of clients. Soft skills valued most are politeness, patience, care and friendliness, alongside excellent communication, regular updates and clear explanations throughout. Many clients felt well informed, supported and reassured, and several said they would happily recommend the firm or use it again.

Genuine service
Polite team
Patient staff
Professional approach
Helpful and friendly
Fantastic communication
Well informed
Caring team
Amazing support
Hard working

ReviewSolicitors Review List

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anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

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Phil

Never use these fletchers Southport below is why made my life hel

This current representation established don’t work directly within the legal principles or law confines They had made my life bad by abusing my financial compensation and PIP of the government They havent even given me financial reports even though I told Office of public guardian and they told me I should receive they by 11/04/2025 but guess what I didn’t receive them which leads me to believe they are hiding the abuse of my financial compensation funds below are more issues I’ve sustained with fletchers architecture to undertake a property I supposedly purchased she ls told the architect not to hand over the keys 2, manipulation of my mother family members for example when I chose waddingtons to represent me saying to my mother look at there reviews 3, manipulation of my mother again telling her to tell my brother that when I wanted to change deputy to him she told my mum to tell my brother it’s a full time job he isn’t an accountant it’s clearly not 4, the original recommended assessor for mental capacity was falsified so again she’s probably told Alec Larroway who he went to university with the assessor Amy Burns my PA was in the meeting he read the report and stated you didn’t say that I said I know she made her own interpretation of what i stated So I had capacity at this point but Lucy with her manipulation control he stated otherwise I did and assessors exam for mental capacity a couple of months after this to prove a point I had capacity I passed it So how could I be an assessor but not have mental capacity weres the logic in this I managed to do this because its relevant for the construction industry to determine if a person has capacity to undertake there work I have a certificate as proof I have all evidence to back my truth statements up My family members, certificate emails She needs tricking off her current position for inappropriate inadequacy incompetence lying principles

2
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Kris

Highly Professional and Supportive Service

I would like to express my sincere appreciation and gratitude to the serious injury team at Fletchers Solicitors for their highly professional and competent services. Throughout my case, communication was always clear and efficient. The team consistently provided regular updates and responded promptly to any queries I had, ensuring I felt informed and supported at all times. I would especially like to acknowledge Gerard Horton, David Eyres, and Gemma Roberts for the exceptional way they handled my case. Their professionalism, attention to detail, and dedication were outstanding. At the same time, they were incredibly friendly, compassionate, and supportive, which made a difficult situation much easier to manage. Thank you again for everything you have done for me. I would highly recommend Fletchers Solicitors and their services to anyone in need of legal support.

A representative from Fletchers Solicitors responded to this review

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

1
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Claire

Clinical Negligence

Professional throughout

I have always been unsure with solicitors, but I can say that Fletchers have been fantastic throughout the whole of my journey. I was given a contact name and number so I had continuity. They have always been very helpful with any questions or queries I had and nothing was too much trouble for them. The communication either via e-mail or telephone has been impeccable and I would highly recommend Fletchers Solicitors.

A representative from Fletchers Solicitors responded to this review

Hi Claire, Thank you so much for your thoughtful review and kind words. We’re delighted to hear that we were able to ease any concerns you had and provide you with the support and continuity you needed throughout your journey with us. Our team strives to make the process as seamless as possible, and it’s wonderful to know that our communication and willingness to assist made a positive impact. Your recommendation means a great deal to us, and we truly appreciate your trust. If you ever need our assistance again, please don’t hesitate to reach out. Best regards, Kayleigh

1
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Elaines

Excellent service

I would recommend this company. I cannot fault the way they dealt with my case . I'd like to specifically mention Tyler who was patient, kind and understanding . He explained things very well and responded to queries very quickly .

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Other Reviews

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demi brown

demi

Currently with this firm and I wish I would’ve read the reviews before I signed up for them to take on my case they 100% do leave you in the dark and it’s like getting blood out of a stone trying to find out what’s even going on I will be speaking to another firm to see if there anyway they can take over my case :)

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Michael Groves

Michael

Nothing but positive from the start with communication to there advise and a brilliant end to the case with help and direction

0
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Derek Fletcher

Derek

Very informative solicitors all the way everything explained at each step. Always available if needed.

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Jamie Chapman

Jamie

Jennifer Ward was amazing, made the process very easy, always at hand when I had an issue, would recommed Flecther

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Mikey Parkes

Mikey

Working with Owen Russell was a great experience I found him very professional and on top of things I can not praise enough top man who knows how to deal with people and there issues ⭐️⭐️⭐️⭐️⭐️

Hi Mikey, Thank you for taking the time to leave such a wonderful review. We're delighted to hear that your experience with Owen was such a positive one. Providing professional, proactive support and treating clients with genuine care and understanding is at the heart of what we do, so it's fantastic to hear that Owen's approach reflected this. We'll be sure to pass on your kind words and recognition to him. Thank you for your feedback and for choosing Fletchers. We wish you all the very best for the future. Samantha

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