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Fletchers Solicitors

St. James Tower, 7 Charlotte Street, Manchester, Greater Manchester, M1 4DZ

Accepting new clients

St. James Tower, 7 Charlotte Street, Manchester, Greater Manchester, M1 4DZ

Regulated by:

The Solicitors Regulation Authority

Regulator ID: 469026

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Fletchers Solicitors Review Scores & Client Satisfaction Overview

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Accreditations

Fletchers Solicitors are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors
Clinical Negligence accreditation awarded to Fletchers Solicitors
The Law Society accreditation awarded to Fletchers Solicitors
Trading names:
Serious Injury Law
Cycle SOS

Description

We are leading solicitors who specialise in medical negligence and personal injury claims and have been supporting people with life-changing injuries for over 30 years. We have secured hundreds of millions of pounds in compensation for our clients, and handle incredibly complex cases involving spinal cord injuries, amputations and traumatic brain injuries. We pride ourselves on our ability to guide our clients through the process, being there every step of the way. We also understand that it is not always about just the legal process but helping clients move forward with their lives.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

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Fletchers Solicitors Review Scores & Client Satisfaction Overview

4.4
Excellent
88%
Value for
Money
5% above
national average
87%
Success
Rate
5% above
national average
87%
Would
Recommend
6% above
national average
Communication 4.4/5
Initial Impressions 4.4/5
Approachability 4.4/5
Documentation Accuracy 4.4/5
Legal Knowledge 4.4/5
Value for money 4.4/5

Accreditations

Fletchers Solicitors are accredited by

Personal Injury accreditation awarded to Fletchers Solicitors
Clinical Negligence accreditation awarded to Fletchers Solicitors
The Law Society accreditation awarded to Fletchers Solicitors
Trading names:
Serious Injury Law
Cycle SOS

Description

We are leading solicitors who specialise in medical negligence and personal injury claims and have been supporting people with life-changing injuries for over 30 years. We have secured hundreds of millions of pounds in compensation for our clients, and handle incredibly complex cases involving spinal cord injuries, amputations and traumatic brain injuries. We pride ourselves on our ability to guide our clients through the process, being there every step of the way. We also understand that it is not always about just the legal process but helping clients move forward with their lives.

Rankings by area of expertise

The rankings below show the areas of expertise that Fletchers Solicitors offers to clients. You can see how good the service offered is in comparison to all other law firms nationally / locally.

Contact & Locations - Fletchers Solicitors

Opening hours

Monday 09:00–18:00
Tuesday 09:00–18:00
Wednesday 09:00–18:00
Thursday 09:00–18:00
Friday 09:00–18:00
Saturday (Closed)
Sunday (Closed)

St. James Tower, 7 Charlotte Street, Manchester, Greater Manchester, M1 4DZ

Reviews

0.0 /5 0 Reviews
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What clients say about Fletchers Solicitors

Clients praise the firm’s personal injury and medical negligence expertise, strong case preparation and ability to secure positive outcomes. Reviewers valued professionalism, patience and clear support from certain team members, noting friendly, hardworking staff and attentive casework. The firm is seen as knowledgeable in compiling evidence and managing claims, with some clients recommending their services for supportive handling and good results.

very professional
patient staff
amazing support
highly recommend
worked hard
always oncase
friendly staff
brilliant outcome
well supported

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Reviews

4.4 /5 5624 Reviews
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Clients say

What clients say about Fletchers Solicitors

Clients praise the firm’s personal injury and medical negligence expertise, strong case preparation and ability to secure positive outcomes. Reviewers valued professionalism, patience and clear support from certain team members, noting friendly, hardworking staff and attentive casework. The firm is seen as knowledgeable in compiling evidence and managing claims, with some clients recommending their services for supportive handling and good results.

very professional
patient staff
amazing support
highly recommend
worked hard
always oncase
friendly staff
brilliant outcome
well supported

ReviewSolicitors Review List

Profile image of anonymous

anonymous

The worst solicitors I have ever dealt with

The solicitors I instructed have been the most disappointing I have ever dealt with. What should have been a straightforward “no win, no fee” matter has now been left unresolved for over two years. I raised a formal complaint last year, after which a representative assured me she would contact me daily until the issue was resolved. She did so for only two days, and I have not heard from her since. This lack of follow-up and communication is unacceptable. Furthermore, clients are encouraged to take out insurance policies, despite the apparent reality that, once legal costs and insurance premiums are deducted, the client is likely to receive little or no financial benefit. This practice raises serious concerns about transparency and fairness. Overall, my experience has been a significant waste of time and has caused considerable frustration. I would strongly encourage others in a similar situation to raise formal complaints and provide feedback to the appropriate regulatory bodies. In England and Wales, concerns about solicitors can be reported to the Legal Ombudsman, who handles complaints about poor service, or to the Solicitors Regulation Authority if there are concerns about professional conduct.

A representative from Fletchers Solicitors responded to this review

Update 19/03/2026: Hi there, Thank you for providing your details, we’ve now been able to locate your file. We can see that in September 2025 our Complaints Team contacted you to ask whether you wished to raise a formal complaint, and you advised that you required an update. An update was provided the same day, but we want to apologise if things have still felt unclear since then. If you now feel a formal complaint would be the right step for you, please email us at Customerteamnew@fs.co.uk, and we will make sure your concerns are formally reviewed through the appropriate channels. In the meantime, your case handler will be in touch as soon as possible to discuss things further and make sure you have the support and information you need. If you have any further queries please don't hesitate to get in touch. Best wishes Samantha 18/03/2026: Hi there, Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and want to reassure you this is not the level of communication or support we aim to provide. The delays and lack of follow‑up you’ve described fall short of our service standards, and we appreciate you bringing this to our attention. As you have raised a formal complaint previously, this will need to be followed up through the appropriate channels so it can be properly reviewed and addressed. To assist with this, we have requested some further information from you via Trustpilot so we can locate your file and ensure your concerns are passed to the correct team. Alternatively, you an contact us directly at Customerteamnew@fs.co.uk. Thank you again for raising this with us, and we hope to resolve matters properly for you. Best wishes Samantha

0
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Phil

Never use these fletchers Southport below is why made my life hel

This current representation established don’t work directly within the legal principles or law confines They had made my life bad by abusing my financial compensation and PIP of the government They havent even given me financial reports even though I told Office of public guardian and they told me I should receive they by 11/04/2025 but guess what I didn’t receive them which leads me to believe they are hiding the abuse of my financial compensation funds below are more issues I’ve sustained with fletchers architecture to undertake a property I supposedly purchased she ls told the architect not to hand over the keys 2, manipulation of my mother family members for example when I chose waddingtons to represent me saying to my mother look at there reviews 3, manipulation of my mother again telling her to tell my brother that when I wanted to change deputy to him she told my mum to tell my brother it’s a full time job he isn’t an accountant it’s clearly not 4, the original recommended assessor for mental capacity was falsified so again she’s probably told Alec Larroway who he went to university with the assessor Amy Burns my PA was in the meeting he read the report and stated you didn’t say that I said I know she made her own interpretation of what i stated So I had capacity at this point but Lucy with her manipulation control he stated otherwise I did and assessors exam for mental capacity a couple of months after this to prove a point I had capacity I passed it So how could I be an assessor but not have mental capacity weres the logic in this I managed to do this because its relevant for the construction industry to determine if a person has capacity to undertake there work I have a certificate as proof I have all evidence to back my truth statements up My family members, certificate emails She needs tricking off her current position for inappropriate inadequacy incompetence lying principles

2
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Kris

Highly Professional and Supportive Service

I would like to express my sincere appreciation and gratitude to the serious injury team at Fletchers Solicitors for their highly professional and competent services. Throughout my case, communication was always clear and efficient. The team consistently provided regular updates and responded promptly to any queries I had, ensuring I felt informed and supported at all times. I would especially like to acknowledge Gerard Horton, David Eyres, and Gemma Roberts for the exceptional way they handled my case. Their professionalism, attention to detail, and dedication were outstanding. At the same time, they were incredibly friendly, compassionate, and supportive, which made a difficult situation much easier to manage. Thank you again for everything you have done for me. I would highly recommend Fletchers Solicitors and their services to anyone in need of legal support.

A representative from Fletchers Solicitors responded to this review

Hi Kris, Thank you for taking the time to share such thoughtful and positive feedback about your experience with our Serious Injury team. We are truly delighted to hear that Gerard Horton, David Eyres, and Gemma Roberts provided you with the professionalism, dedication, and compassion you needed during such a challenging time. Ensuring that our clients feel informed, supported, and cared for is at the heart of what we do, so it’s wonderful to know that this was reflected throughout your case. Wishing you all the very best for the future, and please do not hesitate to reach out if we can assist you further. Kind regards, Kayleigh

1
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Claire

Clinical Negligence

Professional throughout

I have always been unsure with solicitors, but I can say that Fletchers have been fantastic throughout the whole of my journey. I was given a contact name and number so I had continuity. They have always been very helpful with any questions or queries I had and nothing was too much trouble for them. The communication either via e-mail or telephone has been impeccable and I would highly recommend Fletchers Solicitors.

A representative from Fletchers Solicitors responded to this review

Hi Claire, Thank you so much for your thoughtful review and kind words. We’re delighted to hear that we were able to ease any concerns you had and provide you with the support and continuity you needed throughout your journey with us. Our team strives to make the process as seamless as possible, and it’s wonderful to know that our communication and willingness to assist made a positive impact. Your recommendation means a great deal to us, and we truly appreciate your trust. If you ever need our assistance again, please don’t hesitate to reach out. Best regards, Kayleigh

1
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Elaines

Excellent service

I would recommend this company. I cannot fault the way they dealt with my case . I'd like to specifically mention Tyler who was patient, kind and understanding . He explained things very well and responded to queries very quickly .

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Other Reviews

Profile image of Kevin Crompton

Kevin Crompton

Kevin

Honestly worst experience I've had with any law firm, sat on hold for a very long time until I'm put through to a 3rd party not even the firm themselves this happened on 2 occasions to which both call handlers were rather strange uninterested and seemed quite bothered they were doing their job, ask for details to receive a call back which of course never comes, was left and email saying they can't help with my matter and no reasons as to why, very strange and weird ran law firm, seriously avoid them.

Hi Kevin, We're sorry to hear that you were unhappy with your experience and that you experienced delays and a lack of clarity regarding the outcome of your enquiry. This is not the standard of service we aim to provide, and we apologise if our service left you feeling unsupported. As we are unable to identify your case from your review alone, we would encourage you to contact our Client Care Team directly at Customerteamnew@fs.co.uk, including your full name and reference number if available, so that we can look into your concerns further. With best wishes, Samantha

0
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Alison Lamont

Alison

Shocking organisation, should be ashamed of themselves.

Hi Alison, We're really sorry to hear that your experience has left you feeling disappointed. Unfortunately, we're unable to identify your file based on your review alone. We would therefore encourage you to contact our Client Care Team directly at Customerteamnew@fs.co.uk so that we can review your concerns in more detail and better understand the issues you have raised. We hope to have the opportunity to look into this further for you. Best wishes, Samantha

0
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Xxx Xxx

Xxx

Don't go with them. I have a clear evidence of a medical negligence. Their nurse doesn't seem to be experienced much. My previous GP refused to send me for neck MRI as she said I had one done 2 years ago. I had a fall and I complained of a neck pain. I also asked her to refer me to neurologist which she also hasn't done. I had to go for a private MRI which showed a neck fracture on C4 and C5 and it very likely caused my neurological condition which has been diagnosed by neurologist. My symptoms started just after the fall I had. Fletcher solicitor's nurse said that apparently there was not medical negligence there as my symptoms were caused by neurological condition rather than a spinal injury . Spinal injury caused my neurological condition and it has been ignored by my previous GP. I have a clear evidence of a spinal injiry which caused neurological condition

Hi there, We're sorry to hear that you're disappointed with the outcome of your enquiry and appreciate that being advised a claim cannot proceed can be particularly frustrating when you believe there is clear evidence to support it. We would really like the opportunity to look into this further but unfortunately we are unable to identify your file based on your review alone. We would therefore encourage you to contact our Client Care Team directly by emailing Customerteamnew@fs.co.uk so that we can review your concerns in more detail and better understand the issues you have raised. Best wishes, Samantha

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Shaiby Hussain

Shaiby

Very professional and patient. Sarah in particular was amazing and so helpful. Would highly recommend

Hi Shaiby, Thank you so much for your kind feedback and recommendation! We’re pleased to hear that you found the service professional and patient throughout your experience with us. We wish you all the best. Samantha

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Samantha Jane

Samantha

I have had Fletchers Solicitors on a cass of mine for sometime now and they work very hard. And good a what they do. And they are always on the case. And they are very friendly aswell. so thankyou every one at Fletchers. 😀

Thank you for your kind review! We're so pleased to hear that you found our team easy to talk to and that you felt truly listened to. Providing a supportive and understanding service is something we take great pride in, and we’re glad we could assist you during the initial stages. Wishing you all the best as your case progresses!

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